Cavalier Ford Lincoln Greenbrier

Service Department Abuse We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450 We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450.00. Drives wonderful. Cavalier added in update to software, and brake lining etc etc. I guess when you work on piece work. You want to keeping adding things because the more you can charge the customer the more you get paid. The dealer we took our car to was recommended and does work on City trucks and cars. He was honest and did not add fluff to make more money. We had used Cavalier for over 40 years but in the pass year we have seem a decline the way they do business. I would tell everyone to be careful dealing with them. The service manager needs replaced. He is rude and talks in circle, when he will answer your call, and is unprofessional. More

Avoid this place at all cost!!!!! Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help. More

Great customer service Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for th Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for their service needs. More

professional I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing th I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing the business deal and the personal interaction. The quality of the service from the initial contact to finalizing the paperwork was first rate. The general manager went out of his way to ensure I was being taken care of and the follow thru from the entire staff was excellent. Is was the atypical car shopping and buying experience. No pressure no up selling no power negotiating. Just a great product sold at a honest and fair price. Could not be more pleased with the entire process. Cavalier is a first rate dealership. More

Painless My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, bu My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, but that part of the sale proceed quickly and effortlessly. Wonderful service from an engaging, friendly and professional staff. More

Overjoyed with Cavalier Ford Greenbrier! Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier F Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier Ford for helping us get our Fusion! Very happy customers :) More

New Explorer A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information o A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information on my new vehicle. More

Getting it right I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes t I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes to get the thing working right. Nichole Pepke is the service manager who has walked me through the process and she's been great. I've also had a great experience with Steve on the sales floor. Very helpful all around. More

Smooth Transition Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen More

Awful customer service I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn't hear anything else from her the rest of the day. I decided to call about 4:15 and the department phone just rung, so I left a message. After several attempts to get through to service, I got a hold of Melissa. She stated that they had not gotten a diagnosis for my vehicle. They had it all day. I expressed my feelings and all she could do was apologize. She finally called me on Tuesday morning about 8:20. She gave me the same diagnosis that the tow truck driver gave me. It took a day and a half to tell me that. I declined the service, because I felt it was way too high and I was not happy. I called an left a voice message with the general manager, Ken Childress. Today is Wednesday, October 21st and I have yet to receive a call back. I also noticed that I was not given a complimentary car wash. The note on the receipt stated that the customer declined and will take a rain check. That is a bald face lie. No one asked if we wanted a car wash. I am very disappointed in the service that I was given. The Lincoln dealership has not been the same since James Church no longer owns the old dealership down the street. I bought my vehicle from this dealership, but will never give them any of my business. I will visit another dealership for my Lincoln services. More