Cavalier Ford Lincoln Greenbrier

professional I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing th I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing the business deal and the personal interaction. The quality of the service from the initial contact to finalizing the paperwork was first rate. The general manager went out of his way to ensure I was being taken care of and the follow thru from the entire staff was excellent. Is was the atypical car shopping and buying experience. No pressure no up selling no power negotiating. Just a great product sold at a honest and fair price. Could not be more pleased with the entire process. Cavalier is a first rate dealership. More

Painless My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, bu My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, but that part of the sale proceed quickly and effortlessly. Wonderful service from an engaging, friendly and professional staff. More

Overjoyed with Cavalier Ford Greenbrier! Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier F Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier Ford for helping us get our Fusion! Very happy customers :) More

New Explorer A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information o A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information on my new vehicle. More

Getting it right I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes t I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes to get the thing working right. Nichole Pepke is the service manager who has walked me through the process and she's been great. I've also had a great experience with Steve on the sales floor. Very helpful all around. More

Smooth Transition Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen More

Awful customer service I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn't hear anything else from her the rest of the day. I decided to call about 4:15 and the department phone just rung, so I left a message. After several attempts to get through to service, I got a hold of Melissa. She stated that they had not gotten a diagnosis for my vehicle. They had it all day. I expressed my feelings and all she could do was apologize. She finally called me on Tuesday morning about 8:20. She gave me the same diagnosis that the tow truck driver gave me. It took a day and a half to tell me that. I declined the service, because I felt it was way too high and I was not happy. I called an left a voice message with the general manager, Ken Childress. Today is Wednesday, October 21st and I have yet to receive a call back. I also noticed that I was not given a complimentary car wash. The note on the receipt stated that the customer declined and will take a rain check. That is a bald face lie. No one asked if we wanted a car wash. I am very disappointed in the service that I was given. The Lincoln dealership has not been the same since James Church no longer owns the old dealership down the street. I bought my vehicle from this dealership, but will never give them any of my business. I will visit another dealership for my Lincoln services. More

Worst Service Experience EVER! I dropped off my car for a recall service appointment. When I picked it up it had a "check engine" light. The light was not on prior to the service I dropped off my car for a recall service appointment. When I picked it up it had a "check engine" light. The light was not on prior to the service call. I contacted my service advisor, who has NEVER RETURNED MY CALLS, and finally was able to get an appointment through another team member. They charged me $124.95 to tell me what the check engine light was on for. They gave me the code and an estimate for $629 to repair the problem. When I had the code checked somewhere else (for free) the problem was a completely different issue. I tried to contact them about this and they are not willing to work with me, but are willing to perform the $629 worth of service. No thank you. More

2015 Ford F-150 Platinum It was a warm, no pressure and no rush atmosphere that they have provided my family and myself when I went to test drive my truck. It was truly and di It was a warm, no pressure and no rush atmosphere that they have provided my family and myself when I went to test drive my truck. It was truly and different and unique experience for me from any dealer that I have experienced before. Danny went out of his way to assist and explain all the feature of the F-150. The staff was courteous and friendly. More

Ford Edge Purchase Ben Molina was one of the easiest sales persons I have ever worked with. I know I will enjoy my new Ford Edge because he was so great at selling it t Ben Molina was one of the easiest sales persons I have ever worked with. I know I will enjoy my new Ford Edge because he was so great at selling it to me. More