Cavalier Ford Lincoln Greenbrier

Smooth Transition Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen Wanted to upgrade from a Nissan to a Lincoln. Laid my cards on the table and asked Mr Odom if he thought it was possible. Earl Odom made it happen More

Awful customer service I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn I have a Lincoln Navigator. I had it towed to the dealership on Sunday night, October 11th. I got a call from Melissa about 9:04 am on Monday. I didn't hear anything else from her the rest of the day. I decided to call about 4:15 and the department phone just rung, so I left a message. After several attempts to get through to service, I got a hold of Melissa. She stated that they had not gotten a diagnosis for my vehicle. They had it all day. I expressed my feelings and all she could do was apologize. She finally called me on Tuesday morning about 8:20. She gave me the same diagnosis that the tow truck driver gave me. It took a day and a half to tell me that. I declined the service, because I felt it was way too high and I was not happy. I called an left a voice message with the general manager, Ken Childress. Today is Wednesday, October 21st and I have yet to receive a call back. I also noticed that I was not given a complimentary car wash. The note on the receipt stated that the customer declined and will take a rain check. That is a bald face lie. No one asked if we wanted a car wash. I am very disappointed in the service that I was given. The Lincoln dealership has not been the same since James Church no longer owns the old dealership down the street. I bought my vehicle from this dealership, but will never give them any of my business. I will visit another dealership for my Lincoln services. More

Worst Service Experience EVER! I dropped off my car for a recall service appointment. When I picked it up it had a "check engine" light. The light was not on prior to the service I dropped off my car for a recall service appointment. When I picked it up it had a "check engine" light. The light was not on prior to the service call. I contacted my service advisor, who has NEVER RETURNED MY CALLS, and finally was able to get an appointment through another team member. They charged me $124.95 to tell me what the check engine light was on for. They gave me the code and an estimate for $629 to repair the problem. When I had the code checked somewhere else (for free) the problem was a completely different issue. I tried to contact them about this and they are not willing to work with me, but are willing to perform the $629 worth of service. No thank you. More

2015 Ford F-150 Platinum It was a warm, no pressure and no rush atmosphere that they have provided my family and myself when I went to test drive my truck. It was truly and di It was a warm, no pressure and no rush atmosphere that they have provided my family and myself when I went to test drive my truck. It was truly and different and unique experience for me from any dealer that I have experienced before. Danny went out of his way to assist and explain all the feature of the F-150. The staff was courteous and friendly. More

Ford Edge Purchase Ben Molina was one of the easiest sales persons I have ever worked with. I know I will enjoy my new Ford Edge because he was so great at selling it t Ben Molina was one of the easiest sales persons I have ever worked with. I know I will enjoy my new Ford Edge because he was so great at selling it to me. More

Went in to look at a new gt 2nd visit here in a year. First time I was looking to buy a 2014 fx4, they couldn't get the price to what I would agree upon, also said finance wasn't 2nd visit here in a year. First time I was looking to buy a 2014 fx4, they couldn't get the price to what I would agree upon, also said finance wasn't approved, though less than 5 days later I got a letter from a finance company saying it was approved. Today I went to look at a new gt to replace my 2014 gt. Sales person says they don't let people test drive gt's. Guess they weren't interested in selling any. Sales people there definelly judge your income by your appearance, which for today's times doesn't work well for them. No big deal I'll go back to beach ford. More

Genuine Service We bought two used vehicles from Cavalier with the wonderful support of Garth King. He took time to help us understand our options there and other si We bought two used vehicles from Cavalier with the wonderful support of Garth King. He took time to help us understand our options there and other sister dealers. A professional and courteous service provided throughout. Cavalier Ford at Greenbrier was a great place to get our two vehicles and would highly recommend anyone searching for a vehicle to start there first. More

Amazing Experience with Bill Phillips of Cavalier Ford! This is my second Ford from Cavalier. But, my first LINCOLN and a Hybrid! Love my car! Bill Phillips has the personality & the knowledge to help a This is my second Ford from Cavalier. But, my first LINCOLN and a Hybrid! Love my car! Bill Phillips has the personality & the knowledge to help a gal find her dream car. After visiting other dealerships in the Tidewater area with Hybrid automobiles, Cavalier Ford Lincoln was the only professional sales experience. Visit this amazing dealership before making your important decision. You will be glad you went to this amazing dealership. Don't forget to ask for Bill Phillips! More

Go see Dwayne Called ahead. Manager connected us with Dwayne, and we got a new truck. Nice guy. Knows the products. Courteous. Patient. And thorough. We looked at t Called ahead. Manager connected us with Dwayne, and we got a new truck. Nice guy. Knows the products. Courteous. Patient. And thorough. We looked at the lot. We looked online and even drove to a sister delearship. At the end of the day, we were confident that we got a good deal on our trade in and a good deal on a new vehicle. More

You MUST ask for GEORGY BEREZIN for your Salesman I live in NJ and flew all the way down to VA to purchase this vehicle. I was in the market for a very specific white convertibale 2015 mustang and due I live in NJ and flew all the way down to VA to purchase this vehicle. I was in the market for a very specific white convertibale 2015 mustang and due to the specifications, Cavalier was the only dealership that had this car with 500 miles of my home in NJ. I found the car online and struck a deal with my salesman, Georgy Berezin, within a 10 minute conversation. I had done a significant amount of research and I knew what my bottom line was and Georgy was able to meet me EXACTLY where I needed to be on price. He was even willing to pick me up from the airport and take me to the dealership. Not only was extremely accomodating but also easy to work with and knowledgeable. I also wanted to give a shout out to Shane Bevan who was very pleasant to deal with while filling out the financial paperwork. Thank you all for the pleasant experiance! Zan More