Cavalier Ford Lincoln Greenbrier

Continued Good Service I've bought five cars from this dealership and with Earl Odom. His professionalism is fantastic. He knows that the next car I buy will be with him and I've bought five cars from this dealership and with Earl Odom. His professionalism is fantastic. He knows that the next car I buy will be with him and with this dealership. I'm also very happy with the service department. They have always been honest about my service needs, and they take care of my vehicles promptly. I know that if something isn't "quite right," they will take care of me. They also take care of me with discounts and promotions to defray the costs. No, it's not free, of course, but I feel that they take good care of my vehicle and ME! More

A peaceful purchase At a difficult time I was due to circumstances forced to shop for a new vehicle. My apprehension and nerves were there. Having to do business under At a difficult time I was due to circumstances forced to shop for a new vehicle. My apprehension and nerves were there. Having to do business under emotional circumstances. I believe that respect and understanding were in play during this whole process. I was treated with kindness. Thank God for good people he put in my way, especially Beau Daniels. The finance manager was so kind as well and my salesman Ossai was so patient. This is my second vehicle from cavalier and my 5th Ford! Thank you, More

Took a while however got it done May have taken a while however got the price to a acceptable point and fell in love with my new vehicle. only downside was the constant back and fourt May have taken a while however got the price to a acceptable point and fell in love with my new vehicle. only downside was the constant back and fourth between sales and management. More

Great buying experience I recently bought a cpo truck from Cavalier and have to say I was quite impressed with the sales team. Greg Sewell, Shane Bevan, and Cathy Carter wer I recently bought a cpo truck from Cavalier and have to say I was quite impressed with the sales team. Greg Sewell, Shane Bevan, and Cathy Carter were outstanding and very professional. Each of them provided great product knowledge as well as willingness to "go the extra mile" to gain my business. I would without a doubt buy from Cavalier again. More

service Buying the car was a great experience. The after the sales service is terrible. Service department is horrible. To hard to deal with. No return phone Buying the car was a great experience. The after the sales service is terrible. Service department is horrible. To hard to deal with. No return phone calls and keep getting passed around from one team to another. I have been trying to get our new 2016 explorer serviced for two weeks and still no forward movement. All smoke and mirrors when it comes to that part of the over all car experience. More

Awesome Service Department While I have had several salesman over the years, the service department is the #1 reason I buy all my vehicles here. Sales may get you in the door, While I have had several salesman over the years, the service department is the #1 reason I buy all my vehicles here. Sales may get you in the door, but service is the reason that you come back. It takes a lot to gain my loyalty and trust, and I don't go anywhere else once I have found it. I know that they have my best interests at heart and NEVER try to upsell maintenance item that are not needed. I have had the same service advisor for over 10 years and I know that I'm getting quality work done by highly competent mechanics that know what they're doing. Service advisors are empowered to make things right and provide loaners, car washes and other services as appropriate to ensure that I am satisfied with my experience. More

Best dealer I've ever done business with Every department I worked with was great, I definitely recommended this dealership. My salesman was Gordon Walker, he has gone above and beyond to mak Every department I worked with was great, I definitely recommended this dealership. My salesman was Gordon Walker, he has gone above and beyond to make sure our car buying experience was of the best quality again everyone from top to bottom was great! More

Excellant Service in Service The Edge is the second vehicle we purchased from Cavalier Ford using the website. Kudos to the Website. Nikki is our service advisor and she is the The Edge is the second vehicle we purchased from Cavalier Ford using the website. Kudos to the Website. Nikki is our service advisor and she is the best. We are very cost conscious and she lets us know what service is coming up and the expected cost. This gives us time to "save" for the next maintenance. She always includes the service coupons and earned points too. I trust her completely. She definetly keeps us coming back to Cavalier Ford. More

Unreliable service dept. I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at 10:45. I arrived at 10:40 and was told it would take 3 1/2 to get to my truck as they had unexpected/unscheduled work ahead of me. The service writer, Rebecca, asked if they could reschedule for the following week. I made an appointment, but then thought if they would treat me this way once, I could run into the same problem again. Forgot to mention I drove up from North Carolina for this service appointment. I decided I would contact the service manager about this issue. I called and was directed to Miss Cassie Hunter who was busy because I received her voice mail and could leave a message that would be answered before the end of the day. It is 8:30 pm. If this is the way customers are treated after the sale is completed I don't think I will be visiting the dealer again. Sincerely, David Sawyer More

Faster than QuickLube! My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any dealer or repair facility in the last 20 years. Very impressive. Friendly people in the service dept too! More