Cavalier Ford Lincoln Greenbrier

Unreliable service dept. I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at 10:45. I arrived at 10:40 and was told it would take 3 1/2 to get to my truck as they had unexpected/unscheduled work ahead of me. The service writer, Rebecca, asked if they could reschedule for the following week. I made an appointment, but then thought if they would treat me this way once, I could run into the same problem again. Forgot to mention I drove up from North Carolina for this service appointment. I decided I would contact the service manager about this issue. I called and was directed to Miss Cassie Hunter who was busy because I received her voice mail and could leave a message that would be answered before the end of the day. It is 8:30 pm. If this is the way customers are treated after the sale is completed I don't think I will be visiting the dealer again. Sincerely, David Sawyer More

Faster than QuickLube! My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any dealer or repair facility in the last 20 years. Very impressive. Friendly people in the service dept too! More

Service Department Abuse We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450 We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450.00. Drives wonderful. Cavalier added in update to software, and brake lining etc etc. I guess when you work on piece work. You want to keeping adding things because the more you can charge the customer the more you get paid. The dealer we took our car to was recommended and does work on City trucks and cars. He was honest and did not add fluff to make more money. We had used Cavalier for over 40 years but in the pass year we have seem a decline the way they do business. I would tell everyone to be careful dealing with them. The service manager needs replaced. He is rude and talks in circle, when he will answer your call, and is unprofessional. More

Avoid this place at all cost!!!!! Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help. More

Great customer service Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for th Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for their service needs. More

professional I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing th I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing the business deal and the personal interaction. The quality of the service from the initial contact to finalizing the paperwork was first rate. The general manager went out of his way to ensure I was being taken care of and the follow thru from the entire staff was excellent. Is was the atypical car shopping and buying experience. No pressure no up selling no power negotiating. Just a great product sold at a honest and fair price. Could not be more pleased with the entire process. Cavalier is a first rate dealership. More

Painless My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, bu My wife and I immediately found the car we wanted, and had excellent and professional service from our sales specialist, Georgy. We hate paperwork, but that part of the sale proceed quickly and effortlessly. Wonderful service from an engaging, friendly and professional staff. More

Overjoyed with Cavalier Ford Greenbrier! Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier F Cavalier Ford Greenbrier is absolutely the best dealer around. We are extremely pleased with the customer loyalty and service. Thanks again Cavalier Ford for helping us get our Fusion! Very happy customers :) More

New Explorer A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information o A great car buying experience. No pressure, helpful and informative team. Answered all my questions and ensured I received the all the information on my new vehicle. More

Getting it right I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes t I've had trouble with my Focus' transmission but the dealership and Ford have been very forthcoming with information and willing to do what it takes to get the thing working right. Nichole Pepke is the service manager who has walked me through the process and she's been great. I've also had a great experience with Steve on the sales floor. Very helpful all around. More