Castle Rock Chrysler Dodge Jeep Ram

Really great experience and super easy. Dan was great working with, highly recommend folks there in the future Dan was great working with, highly recommend folks there in the future More

Friendly and easy to work with. Easy to work with. Liked dealing with John and everyone. Easy to work with. Liked dealing with John and everyone. More

Everyone there are so nice and friendly. Great service, every thing was done In a timely manner. Great service, every thing was done In a timely manner. More

I really like this dealership and everyone I've dealt with in Sales and Service has been so nice and accommodating. There have only been a few issues that have been frustrating and time consuming. I ha with in Sales and Service has been so nice and accommodating. There have only been a few issues that have been frustrating and time consuming. I had the tires and wheels moved from my trade in to my new vehicle, but the tire pressure sensors were not calibrated which means I constantly have a warning light and get emails. I was back in a few days ago to get it taken care of, but halfway home the light came on again, which means another trip to hopefully get it fixed. I also did not receive my license plate when I traded it in and called to request it. My salesperson said he would get it for me, but that didn't happen and now the vehicle is gone. The only other issue has been in getting the side steps ordered. I literally stood there with Brandon when he was on the phone with the parts guy, verified which ones I wanted, and heard him say to order them. The order was never entered, and we had to go through it all over again when I was in the other day. I should have had them by this week, but now it will be another two weeks. I have to give kudos to Brandon and Craig in service because they have been very accommodating, apologetic, and so easy to work with. I truly appreciate them. More

This note is to thank the Service department for a very quick and timely resolve to my 2014 Jeep Grand Cherokee engine issue, the work was done in a very professional manner, I would highly recommend them quick and timely resolve to my 2014 Jeep Grand Cherokee engine issue, the work was done in a very professional manner, I would highly recommend them to anyone needing service work done to their vehicle. I will be a returning customer. Thanks Patrick More

Very accommodating on test driving different models of jeep sales knowledge of vehicle hours of operation easy to contact by phone jeep sales knowledge of vehicle hours of operation easy to contact by phone More

Absolutely great team! The whole process was smooth and quick. I would recommend them to anyone looking for a great vehicle for a good price. I know I will be going back th The whole process was smooth and quick. I would recommend them to anyone looking for a great vehicle for a good price. I know I will be going back there for my next vehicle purchase! More

Dan was great and the process was quick and easy! He found me the perfect Jeep! He found me the perfect Jeep! More

My rating was a 1 or lower, but then a manager from the parts department called and he listened, was attentive, and said he'll work on the issues. It took 2 months for them to get my Dodge in to fix the ai parts department called and he listened, was attentive, and said he'll work on the issues. It took 2 months for them to get my Dodge in to fix the air conditioning to begin with, so it was out for the summer. When I dropped it off on a Monday they told me they'd contact me within 2 days as to what the issue was and what they would be doing. Friday after not hearing from them I called and got an answering system. After still not hearing back I went up in person the following Tuesday. They said they were sorry for the lack of communication, but good news it was fixed and just needed to go through the quality inspection and I could pick it up that afternoon after work. While at work I got a text that it wasn't done and would be ready the next day. I replied asking what happened, and they apologized and said they got it mixed up with another vehicle, same make same issue, and mine was ready after all and I could come get it. The following week I received an email informing me of 2 other issues that needed fixed, that I wasn't told about previously. I learned later that they had the parts and could have fixed the pressing issue while there, had I been told and given a chance to approve the work, without any extra time taken. Now I'll have to give it back to them or somewhere else, and be down a vehicle again. The warranty I purchased through this dealership makes it hard to go elsewhere, other than other dealerships, and so I either have to deal with them or drive further away. Wit the lack of communication I definitely worried about going back to them... More

Brandon is always very helpful and goes the extra mile for his customers. Definitely a good experience every time. for his customers. Definitely a good experience every time. More