Castle Ford of Michigan City

Happy customer My wife and myself were treated with respect and weren’t rushed into a purchase. All aspects of the process were pleasant and found a great suv for a My wife and myself were treated with respect and weren’t rushed into a purchase. All aspects of the process were pleasant and found a great suv for a great price. Thank you for all your help. More

Lost Keys I lost my keys while on vacation but didn't realize it until I was standing in the Michigan City train station parking lot with no keys, 3 children, a I lost my keys while on vacation but didn't realize it until I was standing in the Michigan City train station parking lot with no keys, 3 children, and way too many suitcases and bags. We couldn't get into the car and had no keys to drive the car. I called Castle Ford Lincoln first to find out if they could make the keys and talked to Joe. He was so kind, friendly, and supportive. He let me know what I had to do, what to expect, and estimates on cost. The customer service from the very first call, through the time I received the new keys was exceptional! The entire staff went above and beyond to help us out! I don't need a new car yet, but when I do I will drive down to Michigan City to buy it from Castle Ford because I know they take wonderful care of their customers! THANK YOU! More

Great customer service Volume was awesome. He was very friendly and helpful. Didn’t have too long of a wait. Only wish they had vacuumed my car or something most other place Volume was awesome. He was very friendly and helpful. Didn’t have too long of a wait. Only wish they had vacuumed my car or something most other places do. More

Great Selection / Friendly Staff Terry was very pleasant to deal with.. He has a very calm demeanor which resulted in a great car buying experience. I did not feel pressured and he Terry was very pleasant to deal with.. He has a very calm demeanor which resulted in a great car buying experience. I did not feel pressured and he took the time to answer all of our questions. He also took his time when explaining all the options of my new car. Filex was also knowledgeable and very helpful with the financing options. More

Salesman Experience The Castle Salesman Milt Dabagia stuck with us from the time my wife had the accident until we finally were ready to buy a new vehicle for her. He li The Castle Salesman Milt Dabagia stuck with us from the time my wife had the accident until we finally were ready to buy a new vehicle for her. He listened to what we wanted and showed us a variety of F150's to choose from. He explained the differences and the plus and minuses for each unit. Completely honest and upfront. He treated us right and worked with us through out the complete process. And I am not an easy car customer being part of the basic industry. Pleasantly surprised. The finance manager Felix Sanchez also worked hard to find the correct financing for my wife. All in All it was a great experience. More

service the guys at the service desk were great and i would definitely recommend this place to family and friends and don't mind going back the guys at the service desk were great and i would definitely recommend this place to family and friends and don't mind going back More

Everything we wanted! Blake was awesome, listened to our every need and worked with us to find the vehicle that we were looking for! If you are looking for a new vehicle, l Blake was awesome, listened to our every need and worked with us to find the vehicle that we were looking for! If you are looking for a new vehicle, look no further! More

Cold and miserable day but friendly speedy service! Despite my overshooting the remodeled facility, and coming from a time zone away and early, I was greeted early by the early rising staff and led to Despite my overshooting the remodeled facility, and coming from a time zone away and early, I was greeted early by the early rising staff and led to the Service manager who gladly took my appointment and promised his early arriving service people would get busy replacing my driver's side mirror. He then drove the car into the building out of the rain. True to his word, the car was ready to drive within an hour or so! The mirror works perfectly More

Oil Change It took longer than I thought to get an oil change and tire rotation. I do love my 2015 Lincoln MKS. However, before I purchased this used vehicle i It took longer than I thought to get an oil change and tire rotation. I do love my 2015 Lincoln MKS. However, before I purchased this used vehicle in 2018, I had always driven Buicks. When I got an oil change at my Buick dealership, they did the tire rotation at no charge. Castle Ford charged me for the rotation. I was surprised. bam More

Friendly and efficient Just in for an oil change, even though they are under construction, they had it set up for a decent waiting room. Everything went fine, very satisfie Just in for an oil change, even though they are under construction, they had it set up for a decent waiting room. Everything went fine, very satisfied. More