Castle Ford of Michigan City

Not happy with experience Your Service manager Joe did nothing but lie to me about the service taking so long on a warranted transmission problem he kept telling me that it wa Your Service manager Joe did nothing but lie to me about the service taking so long on a warranted transmission problem he kept telling me that it was in the bay and they were taking apart to find the problem but every time I drove past the place the car never moved from where it was when it was towed in and we were not offered a loner car for the first four days because he said there were no loners but then we talked to Leann and she put us into one right away so we incured 186.00 rental fee for something we should not have. Joe said we would get it paid back from ford since it was a warranty issue (Still waiting for the check). Also it took over a month for him to get my paperwork after I had called several times. I think this man is not a good fit for a manager. More

Excellent Service I purchased a 2017 Ram. Terry was our excellent salesperson and was very patient with us while providing excellent detailed explanations about all our I purchased a 2017 Ram. Terry was our excellent salesperson and was very patient with us while providing excellent detailed explanations about all our questions and concerns. More

Great Experience My wife and I were extremely impressed with the professionalism that was displayed to us. Terry and Felix listened to our questions and concerns witho My wife and I were extremely impressed with the professionalism that was displayed to us. Terry and Felix listened to our questions and concerns without any hesitation. They then helped us find a vehicle to suit our needs. We will highly recommended them to our family and friends! More

Stress free Milt is a true professional. He listened to my wants and needs and found the perfect new vehicle for me. From start to finish he made my car buying ex Milt is a true professional. He listened to my wants and needs and found the perfect new vehicle for me. From start to finish he made my car buying experience enjoyable and stress free. No frills, no games... honest, upfront and friendly. I would recommend buying from him and from Castle Ford. More

Excellent model suggestion. Excellent feature explanation. Excellent price offer. Excellent follow up. Excellent personal attention. Excellent readiness to tak model suggestion. Excellent feature explanation. Excellent price offer. Excellent follow up. Excellent personal attention. Excellent readiness to take all the time necessary. Excellent reputation of sales rep. More

New vehicle sales Milt was great.... a long time friend.... very professional during and after the sale....would come back again ....the whole sale experience was one o Milt was great.... a long time friend.... very professional during and after the sale....would come back again ....the whole sale experience was one of the best ever.... More

Very friendly and honest Great dealership would recommend. Very nice and up front. Appreciated how Blake help me with the buying forces and find the car that was fit for me. Great dealership would recommend. Very nice and up front. Appreciated how Blake help me with the buying forces and find the car that was fit for me. More

GREAT PEOPLE TO DEAL WITH I bought a Lincoln MKZ that I saw on CarGurus.com I dealt with several different people on the telephone while negotiating the purchase, all of which I bought a Lincoln MKZ that I saw on CarGurus.com I dealt with several different people on the telephone while negotiating the purchase, all of which were very nice and respectful. I flew to Michigan City, IN from South Carolina to pick the car up. They picked me up from the airport. My husband and I were treated very well and I am extremely happy with my purchase. The only reason I didn't give 5 stars - when I spoke about financing on the phone I was told an approximate interest rate with a good credit rating (mine is excellent), and when I signed the paperwork I discovered that the rate was much higher and there had been no communication with me concerning that. Overall, I would highly recommend this dealer, and you should request to see Milt - He was wonderful! More