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Castle Ford of Michigan City
Michigan City, IN
471 Reviews
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471 Reviews of Castle Ford of Michigan City
August 05, 2019
Difficulty trusting this dealership, but have few choices My father (deceased) was a lifelong salaried employee of Ford (Chicago Hts Stamping Plant) and I've owned nothing but Fords my entire life (along w/ m My father (deceased) was a lifelong salaried employee of Ford (Chicago Hts Stamping Plant) and I've owned nothing but Fords my entire life (along w/ my parents & 6 bros & sis. My mother is still alive and our discounts come through her). Having moved here from IL 17 yrs ago, most of our purchases have been in IL (River Oaks Ford), but my last 4 have been in this area. At River Oaks Ford, in addition to cars, expensive items such as tires have all been reduced to "A" plan prices for us. Earlier this year, Castle Ford has let me know through their actions that they will not be participating in employee discounts. If this topic warrants further discussion, feel free to contact me. This week, I brought in my escape to check the location of an oil leak, and to have my oil changed. I was informed that my oil filter came loose, and whereas that has never happened to me in the past, I cannot doubt that the possibility of this situation may not be subsequent to the filter not being correctly tightened in the first place (oil last changed at Castle). I picked up my car on Saturday, and on Sunday, noticed the bottom panel underneath the car was falling off. I was reluctant to drive it because it is hanging inches off the road and I'm fearful it will catch on something and be ripped off. When I called Castle, was just informed to bring it in. Not being able to bring it in myself (I work in Chicago and am gone from 5:30 am - 6 pm CST) I hope when my wife brings it in today at 1:30, it will not cause an accident. If the bottom panel could not be affixed properly, it should have been replaced. Otherwise, to come off in less than 24 hrs, it was not affixed properly in the first place. I am therefore concerned of both sales and service at Castle. More
by harryhausoul
Verified CustomerEmployees Worked With
Sharon Barozzini, Terry Morse
August 03, 2019
Great service and ease of purchase Terry was professional and helpful finding my new car. He kept us informed during the purchasing process and we negotiated a great price. This is m Terry was professional and helpful finding my new car. He kept us informed during the purchasing process and we negotiated a great price. This is my second vehicle purchase in the past ten months from Castle. I definitely recommend Castle Ford and Lincoln. More
by Dan and Heather
Employees Worked With
Terry Morse
July 31, 2019
Review of new car purchase I bought a new vehicle from your dealership because we've gone there for two generations. Amazing people, good knowledge, and they are very eager to w I bought a new vehicle from your dealership because we've gone there for two generations. Amazing people, good knowledge, and they are very eager to work with you and for you. More
by Kp
Employees Worked With
Sharon Barozzini, Terry Morse, Greg Harper
July 26, 2019
Bad experience Left frustrated and lied to and all I wanted to do is test drive a car...I seen all the good reviews about the people and the dealership ..I just want Left frustrated and lied to and all I wanted to do is test drive a car...I seen all the good reviews about the people and the dealership ..I just wanted to leave this one star out there in an effort to "keep them honest" ..I delt with Patrick hope this helps someone not to hastily shop here without at least reading more of the "real reviews" More
by Avoid this place
Employees Worked With
Patrick Elam
July 19, 2019
Ask for Blake and your search is over! We searched high and low from Portage to Mishawaka and only one other person and dealership was close to the experience we had with Blake and the Cast We searched high and low from Portage to Mishawaka and only one other person and dealership was close to the experience we had with Blake and the Castle Ford team. This was our second purchase from the Castle group (first was Castle Subaru in Portage). Blake was patient while answering our (approximately) couple million questions, greeted us with a genuine smile each time we came back, and took the time to locate the exact vehicle we were looking for that was in budget! It was truly a low pressure and relaxed environment. He had the confidence in the truck he found to have us look over every square inch (even gave us a flashlight to do it!) on a lift, on the ground, and probably would've moved earth to let us see it upside down. We were allowed to test drive it, take it to an independent mechanic, test drive it some more, talk about it amongst ourselves without him involved, and come back with new questions. There were a few minor concerns that were found and addressed prior to completion of the sale without complaint and had an agreement on sale to have a couple of glass chips filled on return. Without a doubt, it was the lowest pressure and most relaxed we've felt at about 14 different locations. Sharon in financing was excellent in taking the time to explain the warranty coverage options and GAP insurance. We ended up going with a longer extended warranty that we requested after seeing the value in having the vehicle covered against an expense we wouldn't want to pay for out of pocket. We only met briefly with Greg, but it was an enjoyable experience to meet with a manager who was down to earth and cared more about the proper vehicle for our needs, like Blake, instead of shoehorning us into a vehicle that we didn't want just to finish a sale. Overall, it was an enjoyable experience where we always felt welcomed instead of being dismissed or the phone hung up on us based on looks, income, questions, or our discerning vehicle selections. If you're unsure who to start with, make sure you end up with the Castle Team! Also, if you thought your visit was good enough, a box of butterscotch Dilly bars will be well received by the team :) More
by Adam
Employees Worked With
Sharon Barozzini, Blake Klimasara, Greg Harper
July 19, 2019
Unacceptable Very poor communication and very poor planning for the job. I assume the dealership did not have all of the necessary parts to complete the job. Somet Very poor communication and very poor planning for the job. I assume the dealership did not have all of the necessary parts to complete the job. Something that should have been arranged before I made the appointment and dropped off my vehicle. They failed to update me on the status of my vehicle until I called late in the day and found out my vehicle could not be completed that day. Then my wife and I had to drive to the dealership to arrange for a loaner so I could go to work the following day. Something I asked about before I made the appointment but was told that Ford didn’t allow it for this particular service. No I was not happy the way this service appointment was handled. It was totally unacceptable. More
by Dave678
Employees Worked With
Not sure
July 18, 2019
Very Professional Friendly & knowlegable salesman! Would recommend Milt to family & friends. He was very thorough in showing us all the features of the vehicle we were Friendly & knowlegable salesman! Would recommend Milt to family & friends. He was very thorough in showing us all the features of the vehicle we were interested in purchasing. More
by Lady Gray
Employees Worked With
Milt Dabagia
July 14, 2019
great price on new 2018 friendly people, no pressure; terry is a very personable person. i told them what i wanted, and that is what i rec'd. no extra sales pitches friendly people, no pressure; terry is a very personable person. i told them what i wanted, and that is what i rec'd. no extra sales pitches More
by smitty1
Employees Worked With
Terry Morse
July 12, 2019
Worth the Drive! Found the car I wanted on the Castle website, drove over from Illinois and completed one of the most pleasant car buying experiences ever! My thanks Found the car I wanted on the Castle website, drove over from Illinois and completed one of the most pleasant car buying experiences ever! My thanks to Terry and Greg for both their helpfulness and follow-through! And...did I mention...I got a great deal too! More
by bhohmann
Employees Worked With
Terry Morse, Greg Harper
July 11, 2019
Great experience Terry was fantastic found me what I was looking for. Explain everything to me. He also found me the best deal. Definitely would to back. Terry was fantastic found me what I was looking for. Explain everything to me. He also found me the best deal. Definitely would to back. More
by Ozzie
Employees Worked With
Terry Morse, Greg Harper
