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172 Reviews of Casey Kia - Service Center
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February 26, 2025
WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. Recently it was time for an oil change. We set up a day and time. We arrived 15 minutes early and nearly 3 hours later they told us the car was ready. When we asked what took so long they said they were backed up with other cars. Three hours! Yesterday we made an appointment for 11:15 am to have our brakes looked at. We were ready to wait, and brought things to do to occupy our time.. When I asked when it would be ready Marcus told us that they probably would not get to look at it until the end of day or tomorrow. I told him I did not understand since we had made this appointment and expected the car to be looked at in a reasonable amount of time. He said there was nothing he could do, they were short technicians and there were again, cars in front of us. I tried to understand why we had an appointment if ultimately it made little or no difference. He said something like that is when you could drop the car off. I asked about a loaner car, because if we chose to leave it we had no way home. I also told him I recently had a stroke so I cannot drive, so bringing a second car was not an option. Marcus told us he was not authorized to give us a loaner car. At that point we had decided that this was the last time we would deal with them. I went out front to see if I could get the manager's name and contact info. The lady at the desk seemed very tentative and said she was not allowed to give out that info. To which I responded, I bought my car here and am not able to speak to the manager? I did end up leaving my name and phone number, however, more than 24 hours later I haven't heard anything. Which ultimately is fine because under no circumstances would we be going back. If you live in the Carrollton / Smithfield area I would HIGHLY recommend Travis Auto Services. They are honest, prompt, and their prices are very reasonable. They will be getting our brake job, all future oil changes and state inspections, because honestly, they are NOT free at Casey Kia! If you don't pay cash you will pay with time. This is the first time in 72 years that I have made a public complaint like this. Also, I in no way was rude nor inappropriate. More
by Dean
Employees Worked With
January 28, 2025
Took the vehicle in for broke clock spring and inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough to go back for more EVER again. More
by Leohrtd1
Employees Worked With
July 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could or My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ .. More
by S.Jay
Employees Worked With
Other Employees :
Jessica does show her sympathy which is appreciated
March 20, 2024
Very great salesman helped me pick the best car for me. Couldn't have done it without him …. Thank you!!! Couldn't have done it without him …. Thank you!!! More
by Riah
Employees Worked With
February 07, 2024
Horrible experience. I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less t I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less than empathetic. Started off telling me what she was not going to do for me and went downhill from there on a car purchased from Casey Kia that was 2 years old and has low mileage. More
by Benicer
Employees Worked With
Casey Fitzgerald
August 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023. More
by Cynvonica
August 01, 2023
These words courteous, communicated, and efficient. They also showed me the patio area to relax in. They also showed me the patio area to relax in. More
by dr.deborahblanch
July 27, 2023
Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates. Good communication regarding car service / repairs. Capable and friendly service associates. More
by Barefootkg
Employees Worked With
May 31, 2023
My experience with the recall and an unrelated repair went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome attitude helped me feel at ease over all that was being done. The repairs and recall were done in a timely and professional manner. This was a great experience. More
by Elle
Employees Worked With
Casey Fitzgerald
