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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

June 14, 2017

New salesman Went to the Kia dealer with a tight budget and lots of questions. Day one Charles and Aaron Mcgiffin did what they could in a short period of time, ca More

by Rylie2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Mcgiffin, George Bozeman, Laura Gayle
Jun 15, 2017 -

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 14, 2017

He makes things happen!!! This dealership was top notch! Charles went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and More

by Desireej88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2017 -

Casey Kia responded

Congratulations on your new car! We are ecstatic to hear that our team was able to give you 100% customer satisfaction. We believe that our customers are our top priority and we will go above and beyond to deliver this. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 14, 2017

Superb knowledge, competency plus genuine interest Charles Archer deserves the title of superb salesperson. He listened; he displayed genuine interest; he was totally knowledgeable, and most competent. More

by thepilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2017 -

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 12, 2017

Mr.Archer is an awesome salesman!!! Mr. Archer and his trainee where extremely pleasant, explained everything to me in great detail without having to ask, and answered all other question More

by Andreajohnson1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2017 -

Casey Kia responded

Thank you for the review! We are pleased to hear our team was able to answer all your questions and provide you with a five-star worthy experience. We look forward to working with you again, thank you and we hope you have a great day!

June 07, 2017

Great Experience The initial car buying experience is always the worst but Charles made me very comfortable. He is an excellent salesperson with great experience. Than More

by mrsgordon524
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2017 -

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 05, 2017

Perfect Charles is the best. He becomes a friend. He was able to lowered my monthly payment. Gave me cheaper insurance options. Goes well above and beyond. I More

by Juli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2017 -

Casey Kia responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer. We're also glad to know that Charles was able to make your experience with us deserve a 5 star rating. Please feel free to come back for any of your automotive needs and we hope you have a great day!

June 01, 2017

Unsatified This dealership completely tried to play me. They offered me a contract and we agreed and signed and then 3 days later they call and tell me the banks More

by Jilliekj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Jernigan, Steve Mitchell
Jun 08, 2017 -

Casey Kia responded

Thank you for your review. First and foremost, we would like to apologize for any inconvenience we may have caused as well as any miscommunication that has led to your distrust in our dealership. Customers are our main priority and we are more than willing to meet with you in order to go over your concerns. If you would like to discuss this matter further, please contact us at (757) 249-8000 and ask for a manager when you call. We hope to hear from you soon.

May 29, 2017

SATISFIED Customer ! My credit is horrible ! And I have been stressing to get a car because I need reliable transportation ! And Charles made it such a peaceful, calm expe More

by jlwww
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Williams
May 30, 2017 -

Casey Kia responded

Thank you for your positive review. We are pleased to hear that Charles was able to get you into a dream car that fit your budget. Our sales associates do all they can to ensure they are providing an enjoyable and stress-free car buying experience for all of our customers. We hope you enjoy your new purchase and if you have any automotive needs in the future, we would be more than happy to be of assistance. Thank you and have a wonderful day!

May 23, 2017

Amazing experience Extremely professional. I could not have asked for better service or assistance. These guys were awesome and fantastic. I would recommend them to anyo More

by Familyof5guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell
May 24, 2017 -

Casey Kia responded

Thank you for leaving us a 5-star review. We are pleased to hear that you were satisfied with your service experience. Our team works hard to go above and beyond to offer superior service to our customers. We appreciate the recommendation and look forward to serving you on your next visit. Thank you and have a great day.

May 22, 2017

Straight and an Arrow Mr. Archer is very professional and he went out of his way to ensure I was well taken care off. A Highly recommend Sales Associate. More

by Kia.customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2017 -

Casey Kia responded

Thank you for the positive review. We are glad you enjoyed the service that Charles provided when you came in. Since customer satisfaction is one of our primary goals, our associates do whatever they can to ensure that this goal is met each time. If you have any future automotive needs, we would be more than happy to assist. Again, thank you for your feedback and we hope you have a wonderful day.

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