Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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New salesman Went to the Kia dealer with a tight budget and lots of questions. Day one Charles and Aaron Mcgiffin did what they could in a short period of time, ca Went to the Kia dealer with a tight budget and lots of questions. Day one Charles and Aaron Mcgiffin did what they could in a short period of time, came back day two and made things work! Aaron, me being his first sale did amazing! The training Charles did to prepare Aaron was spectacular and I will recommend this dealership to anyone I know! More
He makes things happen!!! This dealership was top notch! Charles went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and This dealership was top notch! Charles went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Charles Archer to anyone who is looking for a new or used vehicle!!! Thank you Charles and the Casey Kia family!!! More
Superb knowledge, competency plus genuine interest Charles Archer deserves the title of superb salesperson. He listened; he displayed genuine interest; he was totally knowledgeable, and most competent. Charles Archer deserves the title of superb salesperson. He listened; he displayed genuine interest; he was totally knowledgeable, and most competent. I will recommend him to anyone wishing to purchase a car. It was a pleasure working with him. Car buying is not my cup of tea but he made me a very happy customer. Thanks, More
Mr.Archer is an awesome salesman!!! Mr. Archer and his trainee where extremely pleasant, explained everything to me in great detail without having to ask, and answered all other question Mr. Archer and his trainee where extremely pleasant, explained everything to me in great detail without having to ask, and answered all other questions I had!!! More
Great Experience The initial car buying experience is always the worst but Charles made me very comfortable. He is an excellent salesperson with great experience. Than The initial car buying experience is always the worst but Charles made me very comfortable. He is an excellent salesperson with great experience. Thank you. More
Perfect Charles is the best. He becomes a friend. He was able to lowered my monthly payment. Gave me cheaper insurance options. Goes well above and beyond. I Charles is the best. He becomes a friend. He was able to lowered my monthly payment. Gave me cheaper insurance options. Goes well above and beyond. I will buy my next car from him. More
Unsatified This dealership completely tried to play me. They offered me a contract and we agreed and signed and then 3 days later they call and tell me the banks This dealership completely tried to play me. They offered me a contract and we agreed and signed and then 3 days later they call and tell me the banks that excepted my terms are saying I have to put 1,000 down payment if I don't Casey Kia will take my car away from me. They also when I asked if I wanted to stay with the other agreement and couldn't do the down payment what would happen.. they said the car would be taken away from me. I am new to this experience so at the time I did not know this is actually illegal to do. They can not take my car away if they have already agreed to a previous contract. If you are coming here and buying a used or new car I would be careful with the final stage of the financial department. They will not give you what you ask for. Did not go through my bank, so they said they would and they might even trick you into thinking they can take your car away if you don't agree to the new terms... I will not ever be doing service with them. I will also be retuning my vehicle to them cause I will not be played like that. Very disappointed because my experience seemed to be so nice right at first. More
SATISFIED Customer ! My credit is horrible ! And I have been stressing to get a car because I need reliable transportation ! And Charles made it such a peaceful, calm expe My credit is horrible ! And I have been stressing to get a car because I need reliable transportation ! And Charles made it such a peaceful, calm experience ... He kept assuring me that we were going to get something done for me to get a car I could afford at the payment price that I need ! THANK YOU so much for helping me stay calm throughout this stressful process! Once again like I told you you're a great sales associate !! More
Amazing experience Extremely professional. I could not have asked for better service or assistance. These guys were awesome and fantastic. I would recommend them to anyo Extremely professional. I could not have asked for better service or assistance. These guys were awesome and fantastic. I would recommend them to anyone who needs a car. More
Straight and an Arrow Mr. Archer is very professional and he went out of his way to ensure I was well taken care off. A Highly recommend Sales Associate. Mr. Archer is very professional and he went out of his way to ensure I was well taken care off. A Highly recommend Sales Associate. More