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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
October 19, 2017
Awesome I had never Purchased anything and credit is horrible in I thought it would be a joke to go to a dealship wishing for a car ....But Charles Was fast I had never Purchased anything and credit is horrible in I thought it would be a joke to go to a dealship wishing for a car ....But Charles Was fast and made it happen were I was able to leave happy with a brand new SUV....and Management was very nice In helped me so much...Thank you so much Casey Kia ...and big ups too Mr.Charles More
by Pacelyc
Employees Worked With
October 16, 2017
Good customer service The salesmen were professional and very patient. I thrive on excellent customer service so I always give credit when I receive the same. The environme The salesmen were professional and very patient. I thrive on excellent customer service so I always give credit when I receive the same. The environment is very friendly and comfortable and that is a plus for me. More
by Vicky
Employees Worked With
Vernon Williams, Aaron McGiffin
October 16, 2017
Wonderful Experience hands Down !!! First time Buyer at a legitimate car dealership and I can Honestly say this has been a life changing experience for me. Charles was pleasurable to wor First time Buyer at a legitimate car dealership and I can Honestly say this has been a life changing experience for me. Charles was pleasurable to work with I WILL recommend friends and family for future purchases. Thanks A Million Casey Kia Team !!! Satisfied Customer !!! More
by Bullhorn 79
Employees Worked With
Other Employees :
Steve Jernigan, Vernon Williams
October 12, 2017
Stress free The whole process was as stress free as possible with the dealer and made things easy on my end. Couldn't ask for better service! The whole process was as stress free as possible with the dealer and made things easy on my end. Couldn't ask for better service! More
by Kendall01
October 12, 2017
AMAZING Charles was ABSOLUTELY AMAZING. No only did he explain and walk me through everything to me and answer all of my many questions, but he stayed with me Charles was ABSOLUTELY AMAZING. No only did he explain and walk me through everything to me and answer all of my many questions, but he stayed with me throughout the entire process (from 9am to 8pm). I came in for service on my 2014 Optima but left with a 2018 Sorento. He said to me "once a customer, now a lifetime friend". He did indeed treat me as such. Even when I felt skeptical, reassured me of all the details and never made me feel pressured. I couldn't have asked for a better person to sell me this 2018 Sorento. Thank you for everything Charles (and Alvin and Vernon)! More
by swash12
Employees Worked With
Other Employees :
Alvin Massesburg, Katie Gilbert, Vernon Williams
October 06, 2017
Great experience Thank you for the wonderful purchasing experience. Charles Archer,thanks for your constant attentiveness during this experience and to Mr. Jernigan a Thank you for the wonderful purchasing experience. Charles Archer,thanks for your constant attentiveness during this experience and to Mr. Jernigan and Vernon for your constant attentiveness as well. More
by Lynda M Coffey
October 04, 2017
Car Sale Charles was very friendly and made buying a vehicle for my wife and I a pleasurable experience. Throughout the entire process he was very entertaining Charles was very friendly and made buying a vehicle for my wife and I a pleasurable experience. Throughout the entire process he was very entertaining. More
by Kamgallon
October 02, 2017
Best salesman ever! Charles was very professional and we greatly appreciate his service. I will definitely send customers to Casey based on his professionalism and exper Charles was very professional and we greatly appreciate his service. I will definitely send customers to Casey based on his professionalism and expertise. Thank you Charles for a great service! More
by 1blackbeauty
Employees Worked With
October 01, 2017
Great!!!!! Great service,no pressure or hassle just fair dealing. I got a newer Kia (17) and a Kia 17 Sportage for my Granddaughter in the same 24 hr period. Gre Great service,no pressure or hassle just fair dealing. I got a newer Kia (17) and a Kia 17 Sportage for my Granddaughter in the same 24 hr period. Great Service. Charles Archer was excellent, he explained everything on both cars to us and he was very kind and helpful during the long process. More
by linda w-w
Employees Worked With
Other Employees :
Insurance Rep, Steve Jernigan, Steve Mitchell
September 24, 2017
Nothing to worry about As soon as he sat down at the desk he knew every step of the way and made the entire process faster and easier on me. Buying my first car was a huge s As soon as he sat down at the desk he knew every step of the way and made the entire process faster and easier on me. Buying my first car was a huge step and he made sure i was completely taken care of. There wasnt a question he couldnt answer More
by Thomason
Employees Worked With
Other Employees :
Steve Jernigan, Vernon Williams, Tiffany Stidham
