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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

February 07, 2018

Perfect service Charles was wonderful from beginning to the end.He even took us home and picked us up to get the deal done. He was very kind and did all that he could More

by Eve13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Casey Kia responded

Thank you for leaving the great review! Charles is a fine example of Casey KIA's dedication towards ensuring the customer that they are in the right hands. He goes the extra mile to create an excellent customer experience! We appreciate your time, have a great day!

Feb 09, 2018 -

Casey Kia responded

Thank you for your review! Charles is a great, integral part to the Casey KIA crew that works hard to provide exceptional customer service and customer insight. We will be glad to assist you in any way possible upon further visits. Have a great day!

January 31, 2018

Very intelligent and kind Charles is a very good sales man I never met someone so nice and he know his work I will highly prefer him he works with you and take you through ever More

by Jonasia41299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2018 -

Casey Kia responded

Thank you for giving us a visit! Charles wonderfully represents the dedication and amiable nature of our staff. We always look to make ourselves available for any customer and any need. We appreciate your visit and hope to see you again for any further assistance. Have a great day!

January 20, 2018

Best car buying experience Came in to look at used cars jay randle helped me find exactly what I was looking for great southern experience from start to finish More

by James Harvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay randle
Jan 22, 2018 -

Casey Kia responded

Thank you for your time, James! We appreciate your visit and hope it was well worth your time. Please give us a visit for any further assistance. Have a great day!

Jan 23, 2018 -

Casey Kia responded

Thanks for giving us a visit, James! We at Casey KIA pride ourselves in a job well-done and our job is not done until every visitor leaves satisfied. Give us a visit for any further assistance, have a great day!

Jan 24, 2018 -

Casey Kia responded

We appreciate your time with us, James! Thank you for giving us a visit, we hope to assist you in any future inquires or curiosities. Have a great day!

January 09, 2018

Upgraded Charles is one of the best! He is extremely helpful and full of knowledge. He becomes your friend by the end of the experience, I wouldn’t purchase an More

by Danielleholloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA! Our staff shares a passion in ensuring customers leave satisfied through customer service we would all appreciate. Your feedback is encouraging to us and we thank you for your glowing review. Have a great day!

January 06, 2018

Great customer service Charles ensured me that he would get me something that I would Love. He stated that It would be a few steps up from my previous Kia. He asked me exten More

by Jlott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2018 -

Casey Kia responded

Thank you for your review! Casey KIA is home to reliable customer service that provides great customer experiences. We take pride in good work and your feedback propels us to better performance. Thank you for your visit, have a great day!

January 06, 2018

Charles Charles helped me get a 2013 Kia Optima SX! He promised me upfront that he would get me the car I wanted regardless of credit. My score was not the be More

by Rizzo1992
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2018 -

Casey Kia responded

Charles and the crew at Casey KIA thank you for your feedback. Thanks to positive customer reviews, we strive in maintaining exceptional service to keep providing experiences we believe you deserve. We will be glad to continue helping you with any questions or concerns. Thank you for your time!

January 05, 2018

Buying a car We had been to multiple different dealerships in the past two weeks and Casey Kia was the first to be honest with us about the out the door cost and g More

by mynewoptima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Gilliam, Steve Mitchell, Alvin Massenburg Jr.
Jan 08, 2018 -

Casey Kia responded

Thank you for giving us a chance! We at Casey KIA work hard to ensure customers are well-informed and comfortable during every visit. We are ready to assist you on any further questions. Thank you for your time, have a great day!

December 29, 2017

Great overall experience From the beginning of the car search process to the final purchase Charles was helpful, available, and accommodating. He worked with me to create a pr More

by 1sttimeowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Alvin Massenburg Jr.
Jan 02, 2018 -

Casey Kia responded

Thank you for the review! Charles and the trusted team at Casey KIA work hard to ensure that your experience with us is the type you deserve. Our job is complete when you leave the lot happy. Thank you for your visit, we can't wait to see you again and share the experience of driving one of our high-quality KIA vehicles. Have a great day!

December 20, 2017

Amazing experience!!! We had the pleasure of working with Mr. Charles Archer. I'll start off by saying he is very polite. He never once told us something because "it's what More

by CindalLeAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2017 -

Casey Kia responded

Thank you for visiting Casey KIA! Mr. Charles Archer and the rest of the crew here enjoying hearing about a customer's positive experience. It is the assurance that our goal in maintaining excellent customer service for our great customers is a worthwhile goal. Your review will only make us better. Thank you for your time, we are always readily available to assist you with any questions or concerns. Have a great day!

December 16, 2017

Excellence at it's best The customer service I received yesterday was customer service at is best Mr Archer assured me that I would leave that car dealership with a car and h More

by latoya tatum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2017 -

Casey Kia responded

We're delighted to hear about your visit, Latoya! Mr. Archer and the crew at Casey KIA strive to make sure you leave our dealership with a quality vehicle and even better experience. We'll be glad to further assist you if the moment ever arises. Thank you for your review and thank you for your time!

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