Casey Kia

Jacob was knowledgeable and friendly throughout the whole process! We already knew what we wanted when we got there and he walked us through all our questions and concerns. We appreciate his prompt responses process! We already knew what we wanted when we got there and he walked us through all our questions and concerns. We appreciate his prompt responses and being able to talk via text since we are about an hour away from the dealership. Thanks Jacob for our new Kia Sedona! More

Jacob Martinez was amazing and very professional! I'm so thankful for the great experience. I'm so thankful for the great experience. More

Charles is an excellent sales representative and I would recommend him to anyone! He was honest and made sure we understood each document that we were signing! When we left we felt that we made the right de recommend him to anyone! He was honest and made sure we understood each document that we were signing! When we left we felt that we made the right decision! Thanks ❤️🙏🏾✝️ More

He helped me through Gods Will. Such an Amazing Faithful Spirit! Glad I came here Such an Amazing Faithful Spirit! Glad I came here More

We had a great experience working with Charles. He was very knowledgeable and helpful. We bought this car for our daughter and he was able to help us select a safe, stylish, yet affordable vehicle. He was very knowledgeable and helpful. We bought this car for our daughter and he was able to help us select a safe, stylish, yet affordable vehicle. Thanks Charles!!! More

Charles delivered exceptional customer service with the purchase of the BMW. He was patient, personable, confident, and most importantly honest. 5 stars across the board! purchase of the BMW. He was patient, personable, confident, and most importantly honest. 5 stars across the board! More

Very helpful and was able to work quickly while I was on a time crunch a time crunch More

Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership More

I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023. More

My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!! brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!! More