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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
January 04, 2019
Great customer service Great professionalism and great customer service. Would Recommend him to everyone that it’s looking for a great deal on a new or used car Great professionalism and great customer service. Would Recommend him to everyone that it’s looking for a great deal on a new or used car More
by Javy1702001
Employees Worked With
January 03, 2019
Charles Archer I went to Casey Kia with my 2011 Kia Sorento hoping to trade it in. Pulling into the parking lot I was met by Charles Archer. He was welcoming and wan I went to Casey Kia with my 2011 Kia Sorento hoping to trade it in. Pulling into the parking lot I was met by Charles Archer. He was welcoming and wanted to help me get into a car on my terms which of course was no money down and low payments! He not only got me the deal I needed but got me into a car I didn't realize I wanted. After speaking with me for a short time he suggested a 2015 Kia Soul and he couldn't have been more accurate. It's the perfect car for me and after the test drive I was convinced that it fit my personality and style. Over a month later and I could not be happier. If you need a new car or want to trade your old one in go to Casey Kia on Jefferson in Newport News. Ask for Charles Archer, he'll help you out. :) More
by DevinF91
Employees Worked With
January 02, 2019
Great salesman I met I had the best customer service I’ve had in years when me and my friend went in to get her a new car. The gentle man. Who ended up selling her a car w I had the best customer service I’ve had in years when me and my friend went in to get her a new car. The gentle man. Who ended up selling her a car was very professional and friendly made us both feel like we were the his actual family and was doing everything to find the right fit for her. I am recommending everyone to go see Charles Archer when they want a new car. Great experience. More
by Happy customer1
Employees Worked With
December 31, 2018
Great Customer Service Brandon Thompson, was awesome to work with, he provided great customer service, very knowledgeable, honest and great overall to work with, thank you f Brandon Thompson, was awesome to work with, he provided great customer service, very knowledgeable, honest and great overall to work with, thank you for everything! More
by ymevans
Employees Worked With
Brandon Thompson
December 30, 2018
Great Very courteous and knowledgeable of the vehicle. I would recommend him to anyone. He handled all needs of trading and paperwork very efficiently with Very courteous and knowledgeable of the vehicle. I would recommend him to anyone. He handled all needs of trading and paperwork very efficiently with no help. More
by GeorgiaC
Employees Worked With
Aaron McGiffin
December 29, 2018
Professional and friendly I had a positive experience , customer service was great. My salesman, Charles, walked me through the entire process. He made me and my family feel ve I had a positive experience , customer service was great. My salesman, Charles, walked me through the entire process. He made me and my family feel very comfortable. More
by Snafzger
Employees Worked With
December 29, 2018
Good Salesman Charles Archer put me in a vehicle that was a good fit for me. It was a good price at a good quality with a good warranty. Charles Archer put me in a vehicle that was a good fit for me. It was a good price at a good quality with a good warranty. More
by Emonie97$
December 23, 2018
Awesome customer service Best customer service ever I’m highly satisfied I’ll definitely recommend him he answered all questions he made sure everything was right he gets the Best customer service ever I’m highly satisfied I’ll definitely recommend him he answered all questions he made sure everything was right he gets the job done don’t have you waiting around forever Such a positive person I love my new car 2015 Kia K900 V8 More
by Sunshine Walters87
Employees Worked With
December 21, 2018
A new start to a new beginning I am very thankful and highly appreciative my experience here at Casey Kia was very professional my salesman Mr. Charles archer is one of the best he I am very thankful and highly appreciative my experience here at Casey Kia was very professional my salesman Mr. Charles archer is one of the best he handle me very well and he gave me step-by-step details along the way I personally think he is the best. More
by Tarrance welch
Employees Worked With
Aric Gaston
December 19, 2018
Glad l came Very friendly and accommodating it was a wonderful experience. I would recommend a friends and family too experienced the same customer service that Very friendly and accommodating it was a wonderful experience. I would recommend a friends and family too experienced the same customer service that I received More
by Donald evans
Employees Worked With
