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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

November 08, 2018

I left with what I wanted! Fernando was honest and a help. It's all that you can ask for. Overall, I'm thankful for the time and experience there at Casey Kia. More

by Pickett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mitchell, Fernando Lennon
Nov 08, 2018 -

Casey Kia responded

Thank you so much for the positive review! We are very happy to hear you had a wonderful experience here at Casey KIA. Thank you for your business, we hope to see you again!

November 08, 2018

Customer Service at its finest! Would 10/10 recommend Aaron McGiffin for your next car purchase experience! Casey Kia’s staff is knowledgeable and trustworthy. I will be back for any More

by Ashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Aaron McGiffin
Nov 08, 2018 -

Casey Kia responded

Thank you for the 5-star review, Ashleigh! We couldn’t be happier that Aaron provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Casey KIA team. We hope you are enjoying your new vehicle, please come back to visit anytime!

November 08, 2018

Best car buying experience we ever had If you are looking to buy a car you need to see Aaron. He went out of his way to find the exact vehicle we were looking for and made the whole buying More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron McGiffin
Nov 08, 2018 -

Casey Kia responded

Matt, our dedication to deliver our customers with satisfied vehicle purchases and to ensure they receive the ultimate Casey KIA experience is a goal we strive to accomplish with everyone. We care about making a relationship that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We are proud to see Aaron accomplish this with you. We hope you come to us for any of your vehicle needs!

October 15, 2018

Great salesperson I went in looking for a vehicle. Barrington got right on it. He helped me pick out a car and helped me EVERY STEP of the way. He’s the person to go to More

by Hargrave4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barrington Duncan
Oct 16, 2018 -

Casey Kia responded

We couldn’t be happier that Barrington provided you with a great experience at Casey KIA. He is a true asset and we are lucky to have him on our team. We hope you have a great day, please come back to visit anytime!

August 27, 2018

I got that what I wanted to have! The sales manager Fernando Lennow listened to me. I wanted to buy a specific car. Mr. Lennow did not urge me to buy anything else. He has done what I More

by SVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Lennon
Aug 28, 2018 -

Casey Kia responded

We are thankful for your 5-star review, Sven! We work hard to make our customers continuously satisfied and happy. It is great to get feedback to see that our employees are accomplishing that! We hope to see you again, thank you!

August 08, 2018

Not pushy The two guys that went through the process of getting me into a vehicle, that was safe and affordable, was awesome! They were knowledgable and upfront More

by Jeepbum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Gilliam, Steve Mitchell
Aug 09, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA! Our Team was glad to assist you with proper insight and communication. It all comes possible through your patience and we're grateful for the opportunity. Feel free to stop by for any further assistance. Have a great day!

June 04, 2018

Great Experience at Casey Kia This was my second time purchasing a vehicle, but my first time purchasing a brand new vehicle. Shaliyah Barrow made this a great experience. I told h More

by TSkinner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaliyah Barrow
Jun 05, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA! We're glad to be alongside you on a process as big as buying a new vehicle. Providing you with the best experience is our goal and to see you enjoyed your time with us is very encouraging. Stop by for any further assistance and we would be more than happy to help! Until then, enjoy your new vehicle! You deserved it. Have a great day!

March 14, 2018

My experience was excellent My experience at Casey Kia was awesome. Kelvin Williams was my sales associate and he was fabulous. He sat my husband and I down and explained clear More

by Tiffany Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert, Kelvin Williams
Mar 15, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA, TIffany! Kelvin and our team were glad to have helped you in this process alongside your husband. We are always available to help you for any inquiry or assistance with your KIA. Have a great day!

March 05, 2018

Ecxelent!!! The service, and the attention felt very genuine. Shaliyah and Mr.Dial did and outstanding job. I deffinetly will recommend them to my friends for bus More

by Caljax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaliyah Barrow
Mar 06, 2018 -

Casey Kia responded

Thank you for stopping by Casey KIA! We are glad to hear about your positive visit, a customer's experience is our main focus and our job's not done until we make it happen. Please feel free to stop by for any additional inquiries and we'll be glad to help! Have a great day!

February 14, 2018

GREAT SERVICE!!! Very friendly and worked with our budget without a problem. Gave us exactly what we wanted and pointed us in the right direction. Best car dealership More

by Katt93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2018 -

Casey Kia responded

We appreciate your visit with us! Charles and the rest of our team at Casey KIA want to ensure every customer that they are in the right hands when they come to us. We will continue to provide the insight and services for any further assistance you may require. Thank you for your time and for your review, have a great day!

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