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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

December 05, 2018

Charles Archer made my experience GREAT! I bought my first vehicle today, a Chevrolet Silverado and the entire process was great! Charles Archer the sales tech was great and made the process More

by tkline97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2018

Outstanding Customer Service My experience at Casey Kia was simply outstanding. Brandon Thompson was above all the best salesperson you would ever want to work with when buying More

by Perry123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson, Steve Jernigan
Dec 03, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA, Perry! Our team was glad to work with you and are content that your experience was a positive one! Our job is not complete until a visitor is happy. Let us know if we can be of further assistance and have a great day!

November 14, 2018

Great experience! Buying a car has never been easier. I had a great experience. I got all of my questions answered and all the salesman are great. Would definitely reco More

by Poly688
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Gilliam, Steve Mitchell, Pamela Yambao
Nov 15, 2018 -

Casey Kia responded

Thank you for your 5-star review! We appreciate your recommendation and are glad you enjoyed a positive experience. Let us know if we could be of further help. Have a great day!

November 11, 2018

Outstanding service I am very satisfied with the service I was provided with. Aaron was more than accommodating to my needs. I got the car i wanted for the price i wanted More

by Navygalant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Aaron McGiffin
Nov 12, 2018 -

Casey Kia responded

Thank you so much for choosing Casey KIA! We are very happy to hear you had a wonderful experience here at Casey KIA. Thank you for your business, we hope to see you again!

November 10, 2018

Awsome!! My experience was amazing Aarron was an amazing salesman he was so very kind and understanding about my situation about not being able to cross the b More

by Debsford743
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron McGiffin
Nov 12, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA, Deb! We are glad that Aaron provided you with a fantastic experience. It was a pleasure working with you and we look forward to seeing you again. We hope you are enjoying your new vehicle, have a great day!

November 10, 2018

Awesome Aaron is awesome, excellent customer service. I had a very bad experience with this dealership and Aaron turned that around. I will be a return cust More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Aaron McGiffin
Nov 12, 2018 -

Casey Kia responded

We appreciate your review, Donna! Our team was glad to work with you and knowing you experience was positive gives us great joy. Let us know if we could be of further assistance, have a great day!

November 09, 2018

Great service and excellent help Sales rep was very helpful and knowledgeable and understanding. Her and manager helped out and answered every question accurately. I would definitely More

by Mmoore757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaliyah Barrow
Nov 09, 2018 -

Casey Kia responded

Thank you for your review! Fernando, Shaliyah, and our sales team were glad to work with you and we appreciate your patience along the way. We'll be glad to help you if you require any further assistance. Have a great day!

November 09, 2018

Blown away by the customer service So first starters, I’ve never bought a car through a dealership before and Aaron Mcgiffin was definitely helpful throughout the whole process. I owned More

by Tgood1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron McGiffin
Nov 09, 2018 -

Casey Kia responded

We're glad you chose us for this experience! Our team is always willing to go the extra mile for our customers and knowing you enjoy your visit gives us great encouragement. Let us know if we could be of further assistance and we'll be glad to help! Have a great day.

November 09, 2018

Fantastic Looking for a preowned car for my 17 year old daughter since she totaled the last one in 3 months was exhausting. We Came to Casey Kia looking for som More

by SINGLE MOM OF 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Aaron McGiffin
Nov 09, 2018 -

Casey Kia responded

Thank you for choosing Casey KIA! It was a pleasure working with you and we're glad that you enjoyed a 5-star experience. Let us know if we could be of further assistance and we'll be glad to help! Have a great day.

November 09, 2018

Spending money was never so much fun. I would say I was totally impressed with the customer service I received from everyone at the dealership from the auto detailer washing a beautiful bl More

by Bob H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Todd Gilliam, Aaron McGiffin, Pamela Yambao
Nov 09, 2018 -

Casey Kia responded

We appreciate your 5-star review, Bob! Aaron and our team were glad to work with you and we're happy you had a satisfying experience. Your business is well appreciated and we'll be happy to see you again if you need assistance. Let us know if we could help with additional inquiries or requests. Have a great day!

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