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Casey Kia

Newport News, VA

4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,524 reviews

April 02, 2019

I asked for FAST! I walked in knowing what I wanted and asked if this could be a fast process because I hate sitting at dealerships forever. And Charles did everything More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Apr 07, 2019 -

Casey Kia responded

Congratulations and thank you for your positive response Deb. It is our goal to exceed our customer’s expectations with great customer service! Thank you for the wonderful endorsement of Charles. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

March 29, 2019

Casey Kia I was very pleased with the salesmanship of Charles Archer....He was very knowledgeable about the car I was interested in....He made me feel right at More

by Bowler4412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell, Chris Costner
Mar 31, 2019 -

Casey Kia responded

Thank you so much for the wonderful review, and congratulations on your purchase. We strive for excellence with our customer service. We are grateful for the opportunity to earn your business. We look forward to taking care of all your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 29, 2019

Nice buying experience! Shaliyah Barrow was awesome to work with. She has and is doing all she can to fix any issues and made buying experience great! Thanks! More

by Maddow,D&S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaliyah Barrow, Chris Costner
Mar 31, 2019 -

Casey Kia responded

Thank you for the wonderful review and positive endorsement of Shaliyah Barrow. We are certainly grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 27, 2019

I Felt Comfortable Shaliyah and Chris were wonderful working with me. I’m a first time car buyer. Almost in my mid-30s so I’m a very late bloomer compared to most. I’ve More

by JWalker85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaliyah Barrow, Chris Costner
Mar 29, 2019 -

Casey Kia responded

Congratulations Joy on the purchase of your brand new car! We are certainly grateful and happy for the opportunity to earn your business. I love reading these type of reviews from our customers. It is refreshing to someone so excited about their experience. We strive for excellence with customer service. This is only the beginning of our relationship. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial-General Manager

March 26, 2019

Buying a used car Great customer service, upfront and informative, worked hard to give me all the information about the policy and other options. A true asset to your b More

by Refereeguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell, Chris Costner, Jay Iglesias
Mar 26, 2019 -

Casey Kia responded

Thank you so much for your wonderful review! We are grateful for the opportunity to earn your business. It is our primary goal to provide all the information to make a well-informed decision. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 24, 2019

Amazing Service Charles is an outstanding sales representative! I've been to many dealerships in the past few months in search of a vehicle, and his customer care sur More

by MzCee34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your wonderful endorsement of Charles and his customer service. Your feedback is very important to us. Thank you for allowing us the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 16, 2019

Worthless Warranty Do not purchase the warranty here you’re better getting car shield or carchex. I’ll never ever purchase another vehicle from Casey Kia and I’m working More

by Kfinch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Butkiewicz
Mar 21, 2019 -

Casey Kia responded

Hello Ms. Finch. I am sorry you feel this way. You do have a very good Warranty through KIA Motors. Every warranty has terms and conditions. Unfortunately we were not able to help you with your engine failure for the lack of maintenance and/or ability to produce maintenance records. We of course did everything we could to help get the repairs done. Please let me know if there is anything we can do in the future. We are always willing to help all of our customers. Joseph Butkiewicz Service Manager.

March 11, 2019

KIA Forte Charles was courteous and on the ball. Great purchasing experience and knowledge. Financing was a breeze to complete. No complaints or questions unan More

by msgtpike
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your positive feedback about Charles. It is our goal to exceed our customer’s expectation with radical hospitality. We also strive to provide as many options as possible for our customers to make a well informed decision. Thank you again for the positive review and your service! Please let me know if you need anything in the future. I am grateful for your business. Sincerely, Roberto A. Dial- General Manager

March 09, 2019

Customer Service Experience He's a very knowledgeable Salesman with over 25yrs exp and which I call a Professional! He explains the applications clearly and straight to the point More

by Intagraderz Muzik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your positive feedback on Charles. I am so happy that he provided you with excellent, professional customer service. It is our goal to treat all of our guests like family. Thank you for allowing us the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

March 08, 2019

Surprised Fernando Lennon is a very good saleman he was able to answer all my questions about the vehicle a was inquiring about he didn’t rush me he took his More

by Carman31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mitchell, Fernando Lennon
Mar 24, 2019 -

Casey Kia responded

Thank you so much for the positive review about Fernando. It is our goal to exceed our customer’s expectations with excellent service. Thank you for taking the time to let us know how we are doing. We strive for excellence in serving our customers. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

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