
Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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I asked for FAST! I walked in knowing what I wanted and asked if this could be a fast process because I hate sitting at dealerships forever. And Charles did everything I walked in knowing what I wanted and asked if this could be a fast process because I hate sitting at dealerships forever. And Charles did everything he could to make it a great fast process! More
Casey Kia I was very pleased with the salesmanship of Charles Archer....He was very knowledgeable about the car I was interested in....He made me feel right at I was very pleased with the salesmanship of Charles Archer....He was very knowledgeable about the car I was interested in....He made me feel right at home...in fact everyone at the dealership made me feel like family....I bought a vehicle today...Everyone should go to this dealership.... More
Nice buying experience! Shaliyah Barrow was awesome to work with. She has and is doing all she can to fix any issues and made buying experience great! Thanks! Shaliyah Barrow was awesome to work with. She has and is doing all she can to fix any issues and made buying experience great! Thanks! More
I Felt Comfortable Shaliyah and Chris were wonderful working with me. I’m a first time car buyer. Almost in my mid-30s so I’m a very late bloomer compared to most. I’ve Shaliyah and Chris were wonderful working with me. I’m a first time car buyer. Almost in my mid-30s so I’m a very late bloomer compared to most. I’ve always had a car that had something wrong with it from the moment I laid eyes on it. So to have something from this year is pretty amazing to me. I’ve had cars nearly or over 20 years old. I would pray nothing bad would happen to it. Now I get to pray that I keep this car. I’m still in shock. I’m always so humbled for anything that I get to drive, but everyone deserves something that not only is appealing to look at but will be reliable. Both of these agents took their time with me. I was so nervous I was low key shaking the whole time. I had my husband there with me because he knows about cars and helped me not to stumble into any obligations that I know I won’t be able to succeed in. I can’t thank Chris or Shaliyah enough for taking care of me and making my first car buying experience a good one. I can’t wait to go to work today and pop up on everyone and see if they notice. For nearly 10 years I’ve had the same 1997 Ford Taurus. The check engine light is always on, always had a leak somewhere and would take forever to warm the car or needed a new battery which my dad would always find some rickety one to get me by. I’m grateful and humbled for my dad, but it was time for a change. Hopefully my days of driving around Priscilla is over and I can keep and maintain Pearl. Yes...we named the car and yes, she’s female (insert laughter here). Thank you guys again for working with me and really making sure you took care of me. I will definitely refer your dealership to other people. More
Buying a used car Great customer service, upfront and informative, worked hard to give me all the information about the policy and other options. A true asset to your b Great customer service, upfront and informative, worked hard to give me all the information about the policy and other options. A true asset to your brand. More
Amazing Service Charles is an outstanding sales representative! I've been to many dealerships in the past few months in search of a vehicle, and his customer care sur Charles is an outstanding sales representative! I've been to many dealerships in the past few months in search of a vehicle, and his customer care surpassed any other rep that I have encountered. Charles was very knowledgeable about the inventory, and gave great advice to help me purchase a vehicle that fit my needs! I would definitely recommend this dealership to others and send them directly to Mr. Charles Archer. More
Worthless Warranty Do not purchase the warranty here you’re better getting car shield or carchex. I’ll never ever purchase another vehicle from Casey Kia and I’m working Do not purchase the warranty here you’re better getting car shield or carchex. I’ll never ever purchase another vehicle from Casey Kia and I’m working hard with my lawyer to get out of this one!!! More
KIA Forte Charles was courteous and on the ball. Great purchasing experience and knowledge. Financing was a breeze to complete. No complaints or questions unan Charles was courteous and on the ball. Great purchasing experience and knowledge. Financing was a breeze to complete. No complaints or questions unanswered at all. More
Customer Service Experience He's a very knowledgeable Salesman with over 25yrs exp and which I call a Professional! He explains the applications clearly and straight to the point He's a very knowledgeable Salesman with over 25yrs exp and which I call a Professional! He explains the applications clearly and straight to the point. More
Surprised Fernando Lennon is a very good saleman he was able to answer all my questions about the vehicle a was inquiring about he didn’t rush me he took his Fernando Lennon is a very good saleman he was able to answer all my questions about the vehicle a was inquiring about he didn’t rush me he took his time explaining everything before and after the paperwork thank you Fernando Lennon I’m going to let my friends and family know if they are looking for a car or a up grade go to Casey Kia and ask for Fernando Lennon More