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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
April 28, 2019
The Reid Aiga! What an absolute amazing deal with Mr.Williams... Literally thought I wasn't going to be able to walk out with a vehicle and he made it possible... Bi What an absolute amazing deal with Mr.Williams... Literally thought I wasn't going to be able to walk out with a vehicle and he made it possible... Big MAHALOS to the Kia Ohanas!!! More
by Reid Aiga!
Employees Worked With
Kelvin Williams
April 24, 2019
Excellent service It was a wonderful experience everybody was helpful When my car had you stay a few days they quickly put me in a courtesy car I was totally thankful It was a wonderful experience everybody was helpful When my car had you stay a few days they quickly put me in a courtesy car I was totally thankful for Nicole and Tina for all their help More
by Rab513
Employees Worked With
Nicole
April 19, 2019
Great!! Charles was awesome!! He took care of all our needs and we left happy! Very knowledgeable and helpful he answered all our questions and made the exper Charles was awesome!! He took care of all our needs and we left happy! Very knowledgeable and helpful he answered all our questions and made the experience very personal! More
by Shacks4eva
Employees Worked With
April 14, 2019
Very good I felt very comfortable and at home I love my car and will be referring people here everyone and I mean everyone is friendly This was a spur of the mo I felt very comfortable and at home I love my car and will be referring people here everyone and I mean everyone is friendly This was a spur of the moment thing but I’m glad I chose to come here . Charles is not pushy And he is very detailed . Steve also helped with me getting a deal on my car ! More
by Lisa27
Employees Worked With
Other Employees :
Steve mitchell, Steve Mitchell, Pamela Denny, Chris Costner
April 13, 2019
AWESOME SERVICE I received amazing customer service from Charles. Not only was he super informative , he was also very knowledgeable and professional. I appreciate th I received amazing customer service from Charles. Not only was he super informative , he was also very knowledgeable and professional. I appreciate the help I received today ! I will definitely recommend my friends to do service with him ! More
by NurseBritt
April 12, 2019
Great Experience as Always Once again the customer service by Joey D exceeded my expectations. I was even directed to a coupon on the website that saved me a bit of money. You g Once again the customer service by Joey D exceeded my expectations. I was even directed to a coupon on the website that saved me a bit of money. You get what you pay for...and then some. Signed Customer for Life ~ More
by Customr4Lif
April 10, 2019
I Got The Car Of My Dreams I have never been so happy. From the moment I met Mr.Archer until we shook hands and said goodbye, he was amazing. I went in not wanting to get my ho I have never been so happy. From the moment I met Mr.Archer until we shook hands and said goodbye, he was amazing. I went in not wanting to get my hopes up but he held my hand every step of the way. He told me he was going to help me get out of my car that I was upside down in and into the car of my dreams....he did just that. He helped choose a car that had enough incentives to help with that and I rolled out for the 1st time in a brand new car off the showroom floor with no negative equity rolled over. He was kind and patient with my 6yr old as well. He promised me the car of my dreams but before that he promised me excellent customer service....he went above and beyond on both! The entire dealership was friendly and helpful. Thank you so much! More
by Songbyrd24
Employees Worked With
April 08, 2019
Wonderful Experience I had such a wonderful experience at Casey Kia .. My sales guy was freaking amazing, the bomb.com .. Sterrick Frazier is his name, and selling cars is I had such a wonderful experience at Casey Kia .. My sales guy was freaking amazing, the bomb.com .. Sterrick Frazier is his name, and selling cars is his thing .. He was so nice and very informative about all the features of the vechicle i purchased .. what a great guy ... He’s tre GO TO person I swear ... The finance manager Chris Costner was great , he was so up beat and friendly... And his sense of humor was to die for .. Two outstanding men ... More
by Britt78
Employees Worked With
Chris Costner, Sterrick Frazier
April 06, 2019
2019 Sportage I had a great experience at Casey Kia. I bought a 2019 Sportage and it was a quick stress free experience. I look forward to working with them in the I had a great experience at Casey Kia. I bought a 2019 Sportage and it was a quick stress free experience. I look forward to working with them in the future. Matthew Tankersley was a great salesman to work with. More
by Chrisf757
Employees Worked With
MATTHEW TANKERSLEY, Chris Costner
April 04, 2019
Steve was very rude!!! Worst experience at a dealership! Well he knew I had done my research on this vehicle and he was not at all genuine about making a sale. Very was nice-nasty!!! I would not buy a car fr Well he knew I had done my research on this vehicle and he was not at all genuine about making a sale. Very was nice-nasty!!! I would not buy a car from this dealership as long as he is employed!!!! More
by Kj
Employees Worked With
Steve Mitchell
