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Casey Kia
Newport News, VA
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,492 reviews
January 28, 2019
Buying today wasn’t on our mind We have been looking at Kia’s because of their great reputation. Today we were just looking and had a few dealerships to go to. We chose Casey Kia bec We have been looking at Kia’s because of their great reputation. Today we were just looking and had a few dealerships to go to. We chose Casey Kia because we were close to it. I fell in love with the Sorento sxl that was in the show room. It was a 2016 low miles and in great condition. We said it was a little out of our price range and before I knew it we left and bought this car not because all of sudden it became in our price range but because they worked with us and made it offer we could not refuse. They are friendly and helpful. If your ever there ask for Fernando , he was one heck of a salesman. Thank you Fernando, Steve and the Kia team. More
by Madak
Employees Worked With
Fernando Lennon
January 26, 2019
Fast and Painless Shaliyah Barrow was effective, quick and informative. Other team members make contact and personalize visit. We are happy with our purchase and the pr Shaliyah Barrow was effective, quick and informative. Other team members make contact and personalize visit. We are happy with our purchase and the professionalism provided by the crew. More
by TheFishers
Employees Worked With
Steve Jernigan, Steve Mitchell, Shaliyah Barrow
January 24, 2019
Easy Deal.... Charles made the experience pretty easy... I knew what I was looking for & knew my price points. So that made the deal very simple ... Charles worked Charles made the experience pretty easy... I knew what I was looking for & knew my price points. So that made the deal very simple ... Charles worked within my limits with no pressure. More
by Daisy Girl & Me
January 23, 2019
Proud mom of first time buyer As a mom of a first time buyer, Charles Archer made her first experience a fantastic one. Mr Archer was pleasant, patient, courteous and very knowle As a mom of a first time buyer, Charles Archer made her first experience a fantastic one. Mr Archer was pleasant, patient, courteous and very knowledgeable with very efficient details of the vehicle. And the process of purchasing a new car. This made us feel very confident with her choice. This made her experience an awesome one. I would recommend others to shop Casey Kia and use Charles Archer as salesmen I will be a repeat buyers More
by Proumomof first time buyers
January 23, 2019
Charles Archer Charles in charge!!! Awesome person, knows his stuff. Very knowledgeable of any vehicles you may be interested in. Been a customer since 2012. Luv th Charles in charge!!! Awesome person, knows his stuff. Very knowledgeable of any vehicles you may be interested in. Been a customer since 2012. Luv the dealership from top to bottom... More
by RTUNIA
January 11, 2019
One of the best dealerships I've ever worked with One of the most kind and considerate salespeople I've every worked with. I'd go back there again to buy a car. I went through cargurus to buy my car One of the most kind and considerate salespeople I've every worked with. I'd go back there again to buy a car. I went through cargurus to buy my car. They directed me to Casey Kia. Shaliyah took me on 3 test drives. I told her I wasn't going to buy a car yet. Whoever gave me the best deal I would buy a car. I went to one other dealership in Newport News and didn't like the cars. I also drove to Richmond to visit 2 car dealerships. Nothing met my fancy. I was going to drive down to North Carolina where my son bought his 2 cars. The manager was extremely nice and treated me like I was family as my son promised. I decided not to go to North Carolina because if I didn't find a car I would have driven to North Carolina for no reason and wasted gas money. The more I thought about it, I decided to go back to Casey Kia and looked at my first choice, a beautiful blue 2016 Hyundai Elantra. It had everything I wanted in a car. Push button starter, back up mirror and hands free talking on the phone. Charles Archer was fabulous and explained all the features on the car after I bought it and also wanted to put my tags on but I left the car at home. Steve was very helpful too. He was not pushy but was friendly and patient. Thank you to Shaliyah, Charles and Steve!!! More
by colonialgirl6
January 08, 2019
Charles Archer Greta customer service, súper profesional and really helpful!! A real pleasure working with him. Would recommend him to any person looking for a new o Greta customer service, súper profesional and really helpful!! A real pleasure working with him. Would recommend him to any person looking for a new or use car. More
by Ninoshka Serrano
Employees Worked With
January 05, 2019
Just what we wanted! I stopped in to Casey Kia only to browse around and look at the Sorento, used models. Charles Archer was very gracious to show me around and listen t I stopped in to Casey Kia only to browse around and look at the Sorento, used models. Charles Archer was very gracious to show me around and listen to my desires of a possible Vehicle purchase. He listened very well and didn’t try to put me in a new vehicle but found the perfect car for our family. Needless to say we found exactly what we wanted in a beautiful Kia certified Pre-owned car. The whole staff was incredible and very accommodating… Steve, Lauren, Charles, Todd, Roberto. Awesome people and a great place to purchase a vehicle. I strongly recommend! More
by Kim
Employees Worked With
Other Employees :
Lauren, Steve Jernigan, Todd Gilliam
January 04, 2019
Great customer service Great professionalism and great customer service. Would Recommend him to everyone that it’s looking for a great deal on a new or used car Great professionalism and great customer service. Would Recommend him to everyone that it’s looking for a great deal on a new or used car More
by Javy1702001
Employees Worked With
January 03, 2019
Charles Archer I went to Casey Kia with my 2011 Kia Sorento hoping to trade it in. Pulling into the parking lot I was met by Charles Archer. He was welcoming and wan I went to Casey Kia with my 2011 Kia Sorento hoping to trade it in. Pulling into the parking lot I was met by Charles Archer. He was welcoming and wanted to help me get into a car on my terms which of course was no money down and low payments! He not only got me the deal I needed but got me into a car I didn't realize I wanted. After speaking with me for a short time he suggested a 2015 Kia Soul and he couldn't have been more accurate. It's the perfect car for me and after the test drive I was convinced that it fit my personality and style. Over a month later and I could not be happier. If you need a new car or want to trade your old one in go to Casey Kia on Jefferson in Newport News. Ask for Charles Archer, he'll help you out. :) More
by DevinF91
Employees Worked With
