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Casey Kia

Newport News, VA

4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,524 reviews

June 30, 2019

Very Accommodating Went in for a specific car, but they had just sold it. Kelvin and another gentleman worked with me to find a car with similar features, mileage, and p More

by mirandab227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Jul 10, 2019 -

Casey Kia responded

Thank you so much Miranda for the five star review! We are extremely grateful for the opportunity to earn your business. We strive to be solution-oriented and find options that accommodate our customer's expectations. We are willing to go the distance to ensure your satisfaction. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

June 29, 2019

Kelvin is Amazing I had questions about the Kia Sedona and Kelvin took the time to take me out to look at what they had on the loth. He also talked with others there to More

by SafeHavensByJenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Jul 05, 2019 -

Casey Kia responded

Thank you so much for the positive feedback. We strive to exceed our customer's expectations when it comes to radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

June 29, 2019

Outstanding service! Kelvin Williams is an outstanding salesman! I would do business with him again when I am in the market again for another vehicle new or used. More

by K.bolton1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Jul 05, 2019 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs. Thank you for the positive endorsement of Kelvin Williams. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

June 29, 2019

Outstanding customer service@ Im was in the area for work. Was not planning to actually purchase that day. Charles Archer appeared...knowledgeable, friendly and ready to help! H More

by HEIDI78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner, Cassie Schaefer
Jun 30, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for your business. Thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

June 28, 2019

Great Salesman Kelvin Williams was an amazing salesperson, I’ve bought two cars from him already and fell completely in love with them both and would strongly advise More

by Jakeerus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Jun 30, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for your second purchase! Thank you for the positive endorsement of Kelvin Williams. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

June 27, 2019

Maintenance Appointment Things I like, I can schedule an appointment and wait in a waiting room. Everyone is pleasant. Things I didn’t like, my scheduled appointment took al More

by cpember78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Duncan
June 24, 2019

Grade A Service This is the third car I have purchased from Casey Kia and each time the service has been top-notch professionalism. The common factor of each purchase More

by Shaycoates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Yambao
Jun 30, 2019 -

Casey Kia responded

Congratulations Ms. Coates on your third purchase! We are extremely grateful for your loyalty and commitment to doing business with us. Thank you for the wonderful endorsement of Charles Archer and Pamela Yambao. We strive for excellent service with all of our customers. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything! Sincerely, Roberto A. Dial General Manager

June 24, 2019

Very professional Charles was very professional , He took us step by step processing the paper work ...He was patient and he took time to make sure everything was wonde More

by Passion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2019 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for your business. We are blessed to have you as our valued customers. Thank you for the wonderful endorsement of Charles Archer! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

June 23, 2019

Helped me find just what I was looking for! Charles was instrumental in helping me find the perfect car for my family ! I am so appreciative of all he did! Super friendly and thoughtful and wen More

by Kf21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Casey Kia responded

Thank you for your five star review! We are extremely grateful for the opportunity to earn your business! Thank you for the positive endorsement of Charles Archer! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial General Manager

June 22, 2019

Great and fast experience I had a whole bunch of stuff to get worked on my car. They offered a local shuttle for me while I wait . I didn’t have to use but the service only too More

by Coffield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They call him Joey , Joseph Butkiewicz
Jun 24, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for your positive feedback and allowing us to service your vehicle. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

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