Casey Kia

Salesman Charles was very helpful in what I was trying to do with my vehicle purchase . I would buy another vehicle from him again and will be passing out card Charles was very helpful in what I was trying to do with my vehicle purchase . I would buy another vehicle from him again and will be passing out cards to all my friends. More

Friendly efficient service Associates are friendly and helpful. Associate kept me updated the entire time I was there. I have no issues with my service. Will come back in the f Associates are friendly and helpful. Associate kept me updated the entire time I was there. I have no issues with my service. Will come back in the future. More

My Kia was towed in with a flat tire Joey my service advisor and the young man that changed my tire were both friendly and very professional. I take my Kia there to be serviced routinely Joey my service advisor and the young man that changed my tire were both friendly and very professional. I take my Kia there to be serviced routinely since I purchased it from them. By far since I purchased my Kia in 2016 this service advisor has been the best. We always discuss what the car needs and when. He helps me to know which item is more important when my money is tight and helps me in planning for my next visit what I should be looking at for budgeting purposes. More

Over after 5 years I have used this location to service my Kia Optima since 2014, which is when I moved into the area. My last experience has ensured that I will not be I have used this location to service my Kia Optima since 2014, which is when I moved into the area. My last experience has ensured that I will not be using these services moving forward. Generally, I understand and accept that no one person or business is perfect. But nothing drives me farther from a business than associates that do not accept responsibility for their shortcomings. I dropped my car off around 1:30 PM for service that should have taken about 2 hours (Service dept.'s estimate, not mine). I utilized the courtesy shuttle service to return to work. Most people would assume if you took the shuttle to work, you would need it to get your car. Apparently not the associate I was assigned to. I called the service department around 5:20 hoping for an update on my car, but my associate was nowhere to be found by the person that took my call. It was another 15 minutes before I received a return call in which the associate carried the conversation as though everything was fine. When I asked about not receiving a call, he said he called me around "3 something" and that my phone just "rang and rang." No apology, no accepting responsibility. In the 5 years I have been a customer, I have received numerous calls and voicemails attempting to procure my business (e.g., "it's time for an oil change, please call us back to schedule an appointment."). But this one time in which my business has already been secured, my phone did not send a caller to voicemail? Further, was my business not worth a follow up call at 4 or 4:30 or anytime BEFORE the shuttle service ended? Apparently no. Ultimately, I had to pay for myself to be transported to my wife's workplace and forced her to be inconvenienced with my son in tow to ensure I would have my vehicle for work the next day. In my line of work, time is literally money and your integrity is everything. Nothing grates my being more than someone lying and shirking responsibility. Seems the same cannot be said here. More

Best salesman experience in Hampton Roads. Charles was professional from the start. I dealt with 3 other dealers around Hampton roads and all I got was a run around. When I went to Casey Kia I Charles was professional from the start. I dealt with 3 other dealers around Hampton roads and all I got was a run around. When I went to Casey Kia I met Charles. He was professional at all times, did not try to tell me a bunch of lies just trying to get a sale. His knowledge on everything I asked about was outstanding. He answered all my questions honestly. Due to his professionalism and knowledge I was able to purchase a vehicle I wanted without having to deal with a bunch on lies. More

Casey Kia is the best! I had a particular style in mind for my next vehicle and Charles and Jeff exceeded my expectations! They were prompt, efficient, thorough and gave me I had a particular style in mind for my next vehicle and Charles and Jeff exceeded my expectations! They were prompt, efficient, thorough and gave me five star treatment. I love my new car! Thanks guys! More

Keep grand Cherokee Good sale man on your side the hole time and tried to get me the best trade in price as well the one I was buying answerd all ? I had . Good sale man on your side the hole time and tried to get me the best trade in price as well the one I was buying answerd all ? I had . More

Helpful and Caring Charles was such a joy to work with in purchasing my first car. Not only did he provide great customer service, but he also provided me with his conta Charles was such a joy to work with in purchasing my first car. Not only did he provide great customer service, but he also provided me with his contact information to ensure I am able to reach him with any questions I may have in the future. Even after a hiccup in the car purchase he made sure to compensate to ensure we were still happy with our purchase. More

Charles is all about what the customer needs! We arrived at the dealership knowing exactly what car we wanted and how much we would pay for it. He recognized that was where we were in the process. We arrived at the dealership knowing exactly what car we wanted and how much we would pay for it. He recognized that was where we were in the process. We bought that day paying less than we had planned. More

Great dealership! Worked hard to get me what I asked for. Kalvin was my salesman and was very professional, up front and honest. I believe he and his manager worked well as a team to get me the payment option Kalvin was my salesman and was very professional, up front and honest. I believe he and his manager worked well as a team to get me the payment options and best financing for my vehicle. Kalvin followed up after the sale to ensure I was still pleased with purchase I made. I would highly recommend these gentleman anytime. More