Casey Kia

5/22/20 went to the Kia dealership not knowing if I could test drive a car or not during this pandemic. Kaitlin Fields came outside immediately to greet me with a smile and asked how she could help me. could test drive a car or not during this pandemic. Kaitlin Fields came outside immediately to greet me with a smile and asked how she could help me. She asked all the right questions and she was knowledgeable about her job. She made the environment feel comfortable and her personality is great. If you need a car from Kia, go see Kaitlin Fields. Signing off “Riding Sweet 2021 Kia Seltos” More

Kaitlin was extremely helpful!! She is perky, helpful and she has a beautiful spirit! I really enjoyed her! I would recommend that EVERYONE go to this establishment (and ask for Kate fields). she has a beautiful spirit! I really enjoyed her! I would recommend that EVERYONE go to this establishment (and ask for Kate fields). More

Kaitlin was a great saleswoman throughout my entire process of purchasing my 2020 Kia Sorento SX. She was knowledgeable and logical during negotiations and with the help of Mr. Saleem, I was able to wa process of purchasing my 2020 Kia Sorento SX. She was knowledgeable and logical during negotiations and with the help of Mr. Saleem, I was able to walk out the door with exactly what I wanted for the price I wanted. 100% recommended this team. More

Charles was very polite and was able to put us in a vehicle that we had not planned on considering but it met our needs and had all of the features I wanted. He was knowledgeable on what they had avail vehicle that we had not planned on considering but it met our needs and had all of the features I wanted. He was knowledgeable on what they had available on the lots and also let us that drive a vehicle around to other lots if he didn't have something on the kia lot. I would recommend him to others looking to buy. More

My experience was very pleasant and I was never pressured to buy the vehicle. Mr.Archer was very knowledgeable and accommodating. He insured us that he would do his best to satisfy our needs. to buy the vehicle. Mr.Archer was very knowledgeable and accommodating. He insured us that he would do his best to satisfy our needs. More

Good dealership with a good selection of cars. Did take a bit of time to get through the purchasing process, but overall great service throughout the process bit of time to get through the purchasing process, but overall great service throughout the process More

Great service. Friendly. Really work with you. This is the third car we have gotten from this dealership. We will recommend it to all our friends the third car we have gotten from this dealership. We will recommend it to all our friends More

Fantastic salesman who always goes above and beyond to do his best for the customer! He made the process simple and was always very candid. his best for the customer! He made the process simple and was always very candid. More

I leased a 2017 Sorento 3 years ago from Casey Kia. Overall, my experiences with this dealership have been horrible. Basic service, such as oil changes, are not a problem. Other issues require 2 to 3 v Overall, my experiences with this dealership have been horrible. Basic service, such as oil changes, are not a problem. Other issues require 2 to 3 visits to get the repair done correctly. In February, we were contacted by the dealership to ask us to come in and DISCUSS OUR OPTIONS as the end of the lease approached. My wife and I made an appointment to meet with a salesperson. When we got there, we were immediately met with high pressure sales tactics. We explained several times that we would not purchase or lease another car that day, but were only here to discuss our options- whether to purchase/ lease another vehicle or buy the car we currently leased. That, apparently, was not good enough for the sales staff, to include the sales manager, who told we absolutely needed to get a deal done that day. They showed us numbers of what a new deal would be, but refused to explain the numbers. Stupidly, I gave them the keys to my car to determine the current value should we want to trade. After telling them for the tenth time I did not want a new car this day, I asked for my keys so I could leave. They refused. I asked a second time, again, they refused. I finally yelled to return my keys and I got them back. My wife and I eventually leased a new vehicle from one of their competitors. I turned in the the 2017 Kia that I leased from Casey Kia 3 years ago on May 13. At that time, I was given the license plates to turn in to DMV. They would not do it, even though DMV is closed as a result of the Covid 19 pandemic. Now I have to carry insurance on a car that I no longer have until I can get the license plates surrendered to DMV. I called again on May 15, explaining that I saw on the DMV web site I could not surrender the license plates. Still no help. This place doesn't care about their customers. Between the high pressure sales staff, the overall poor service, and rude attitudes, I would give a negative 5 star rating if I could. Never again will I have any business dealings with Casey Kia. Horrible experience. More

She has provided excellent service! She’s kind, easy to talk to and she made me feel at ease when I was buying my car! talk to and she made me feel at ease when I was buying my car! More