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Casey Kia
Newport News, VA
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,491 reviews
March 08, 2024
Charles was amazing! He made the process very quick and easy. Would recommend to anyone He made the process very quick and easy. Would recommend to anyone More
by L.luquerna99
Employees Worked With
February 27, 2024
Best salesman there is, I highly recommend to all my friends and family. Will be back in the near future friends and family. Will be back in the near future More
by Db27193
Employees Worked With
February 19, 2024
Extremely comforting and professional. Took care of everything I asked for plus more. Will definitely point family and friends in his direction, and continue to work with him in the futu Took care of everything I asked for plus more. Will definitely point family and friends in his direction, and continue to work with him in the future. More
by drin811
Employees Worked With
February 07, 2024
Horrible experience. I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less t I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less than empathetic. Started off telling me what she was not going to do for me and went downhill from there on a car purchased from Casey Kia that was 2 years old and has low mileage. More
by Benicer
Employees Worked With
Casey Fitzgerald
February 07, 2024
Mr.Archer is a great salesman! When I first walked in he told me he will get me in a car today and that’s actually what he did!! He is very professional and realistic. told me he will get me in a car today and that’s actually what he did!! He is very professional and realistic. More
by Ashanti Jones
Employees Worked With
February 06, 2024
I had a great experience working with Charles Archer. He was very patient. He answer all my questions. He got me a great refinance rate. I strongly recommend him. He had great customer service. He was very patient. He answer all my questions. He got me a great refinance rate. I strongly recommend him. He had great customer service. More
by Mz. Flo
Employees Worked With
February 04, 2024
Mr. Archer is an outstanding and knowledgeable professional. He went above and beyond to offer me a fair vehicle purchasing option. He also listened to me to identify my priorities. This level of professional. He went above and beyond to offer me a fair vehicle purchasing option. He also listened to me to identify my priorities. This level of customer service was quite refreshing. More
by Noweapon40acres
Employees Worked With
January 27, 2024
Very helpful assisting me with refinances and had mu car taken care of such as oil change & state inspection while i wait. taken care of such as oil change & state inspection while i wait. More
by Jordan
January 24, 2024
Charles was amazing! Super kind, helpful and knew what he was talking about. Helped us the best he could and we are very satisfied! 10/10 recommend! Super kind, helpful and knew what he was talking about. Helped us the best he could and we are very satisfied! 10/10 recommend! More
by Lenamariax3
Employees Worked With
January 24, 2024
Charles was great, made the process very easy. Highly recommend for top quality service. Five stars Highly recommend for top quality service. Five stars More
by Jon B
Employees Worked With
