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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
June 27, 2020
This dealership is really good. I would recommend it to everyone. I was a tough customer. Actually came in for a used car but after driving a couple and looking at the financing, Sam the Manager brought up everyone. I was a tough customer. Actually came in for a used car but after driving a couple and looking at the financing, Sam the Manager brought up the great incentives and programs attached to the new cars and in the end it made sense to buy new. The oil changes and inspections etc are free for life. I went back for a 30 day service today and to get my new plates put on and I was treated like family. The service manager, the girls with the license plates and Jacob and Sam were all very welcoming. They are definitely deserving of the highest star rating there is Sally Marck More
by Sally
June 27, 2020
Usually get a great deal here. They will work with you to help you get the car you want. Jacob was very relaxed and kind. help you get the car you want. Jacob was very relaxed and kind. More
by aeliz.johnson
June 24, 2020
He was very consistent with us, and he also made us feel very competent when but this car. I will be highly recommending him to other car buyers that I know . Thanks again . very competent when but this car. I will be highly recommending him to other car buyers that I know . Thanks again . More
by rakaylaljones
Employees Worked With
June 23, 2020
Charles Archer is a very helpful & was always professional with me. He never gave up & through it all I received my 2020 Kia Soul Gt. Again thank you Charles Archer and I will be back and also to professional with me. He never gave up & through it all I received my 2020 Kia Soul Gt. Again thank you Charles Archer and I will be back and also to refer you to others More
by Cmjblow
Employees Worked With
June 19, 2020
Jacob was incredibly friendly the entire time making sure I was well taken care of. He knew about the vehicle from the ins and outs and was able to help me get a new vehicle and provide me with any informat I was well taken care of. He knew about the vehicle from the ins and outs and was able to help me get a new vehicle and provide me with any information I needed. More
by Cburn8966
June 16, 2020
Mr. Charles was very forward and direct. He told me what I needed when buying a car. He was very punctual had everything I needed. I needed when buying a car. He was very punctual had everything I needed. More
by jonesdevonta71
June 15, 2020
Great customer service. The best we ever had. Me and my mother was at the casey kia on jefferson ave location and Mr. Charles Archer was our salesman. He not only gave exceptional care and attention to my mother was at the casey kia on jefferson ave location and Mr. Charles Archer was our salesman. He not only gave exceptional care and attention to my mother with the sale, but he also gave me pertinent information I didn't receive when I purchased my vehicle. Great salesman, informative and considerate. He stayed with us all through the sale. I will recommend this dealership and salesman to anyone I know that need a vehicle. We was and still are very happy and satisfied all the way around. Susie Freeman and Angela Sorrell More
by asorrell82011
June 15, 2020
The salesman are very friendly. They make sure you are well informed about the vehicle you choose to purchase. I also enjoy the music that be playing. well informed about the vehicle you choose to purchase. I also enjoy the music that be playing. More
by jarrajohnson
June 14, 2020
Mr. Archer was very professional and courteous.Was Mr. Archer was very professional and courteous. Was helpful and answered all our questions. I will definitely recommend him to my friends and family Mr. Archer was very professional and courteous. Was helpful and answered all our questions. I will definitely recommend him to my friends and family for future reference. More
by ani4sm
Employees Worked With
