Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.9
1,613 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership
View Awards

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,613 reviews

September 01, 2026

I enjoy each time that I have visited the dealership for either a purchase or a service. The employees are very professional. More

by A proud customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 09, 2026 -

Casey Kia responded

Thank you so much the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

August 31, 2026

Very positive attitude Very knowledgeable Focuses on customer service Treats the customer like they are number one More

by mbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Warford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Quarry Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

August 27, 2026

We purchased our Sportage through Charles at Casey Kia. He made the whole process smooth and easy for us, and has always been quick and helpful in responding to questions we've had since. Will definitely b More

by jesse.couch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 28, 2026 -

Casey Kia responded

Thank you so much Jesse for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

August 05, 2026

First Interaction was very positive and eager to help, he kept that energy all day. Very knowledgeable and helpful. Made the process super easy More

by ejswick2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 05, 2026 -

Casey Kia responded

Thank you so much Ethan for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

July 26, 2026

Charles was very pleasant and knowledgeable about my vehicle. Would recommend asking for him personally. More

by teebaby1231
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 05, 2026 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

July 14, 2026

Good customer service plus very professional fast service also glad I came here good experience More

by Mikewhitaker05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermont Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aiden Brenner, Breanna Salvatore, Victoria Guidi
Print
Jul 15, 2026 -

Casey Kia responded

Thank you so much Mike for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

July 06, 2026

Charles thank you so much for helping me get approved for a car. The best salesman ever ! More

by Mariahcaraway463@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 15, 2026 -

Casey Kia responded

Thank you so much Mariah for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 30, 2026

Charles was wonderful to us! Never once made me feel pressured to buy a vehicle. Very knowledgeable and helpful every step of the way! More

by Carolinegibson1124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 15, 2026 -

Casey Kia responded

Thank you so much Caroline for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 30, 2026

Charles was a great salesmen, very knowledgeable and very respectful. He wasn’t pushy and allowed us plenty of time to make an educated decision on the vehicle we wanted. He also helped make sure the payment More

by Nathan2417
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 15, 2026 -

Casey Kia responded

Thank you so much Nathan for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 28, 2026

Best experience I’ve had in my years of purchasing vehicles. Smooth, fast and easy is the simplest I can put it. More

by genesisnichol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 15, 2026 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

1
2
3
...
162