Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,498 reviews
i really loved casey kia and i love my new van Tracey lego is amazing and kind thank you tracey and i just love all the people their they treat u with kind and respect lego is amazing and kind thank you tracey and i just love all the people their they treat u with kind and respect More
Chris did a fabulous job. He was extremely friendly and knowledgeable. I found him to be very forthright and willing to go the extra mile to sell me a car that I was looking for ... not sell me a car he n knowledgeable. I found him to be very forthright and willing to go the extra mile to sell me a car that I was looking for ... not sell me a car he needed to move. I appreciate his work and would recommend him a salesperson to use should they go to Casey KIA. Defiantly a valued employee! My over-all experince with Casey was great. The staff was very friendly and had there been a 2011 Sorento on the lot ... We would have bought there first! More
It was the best experience i have ever had in buying a car. Chris and Roberto were so helpful as well as others but they stand out as exceptional! there was no pressure or rudeness. i bought 2 cars wit car. Chris and Roberto were so helpful as well as others but they stand out as exceptional! there was no pressure or rudeness. i bought 2 cars with in a few months and will go back in the future. we love both our new cars and look forward to doing business in the future again. More
This was our first time to a Kia dealership. My husband and I love Toyota's and Volkswagen's. Our girls are growing and we need more room. After doing some research on the Kia Sorento we really liked what and I love Toyota's and Volkswagen's. Our girls are growing and we need more room. After doing some research on the Kia Sorento we really liked what Kia had to offer with price, value and warranty on their small SUV's compared to the competition. After visiting the dealership and speaking with the sales consultant Ken we will definitely be back to buy within the next few months. Ken is a wonderful sales consultant. He was never pushy and he never talked negatively about any other brand. He just gave us the facts about the vehicle we were interested in. After 18 years of working in the service industry, I know customer service well. Ken is a great representative for Kasey and an asset as a brand sales consultant for Kia. We are very comfortable and look forward to our next purchase from Ken at Kasey Kia. Thank You, Shaun and Phyllis Mihalic More
I thought that it was unusual that the service guy told me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. I me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. If I needed to change it more often, why doesn't my manual tell me that??? More
Very friendly and professional staff. Really listened to our needs in a new car and helped us find the best choice. Best experience with a dealership so far. Answered all our questions and from the moment w our needs in a new car and helped us find the best choice. Best experience with a dealership so far. Answered all our questions and from the moment we arrived the staff was right there to help. Really liked that they gave us our space and by no means seemed overbearing or pushy, which we experienced before in other dealerships. We could not be happier about this new purchase for our growing family. We recommend this dealership 100%. More
Christine and Francine helped to get me in and out as fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality. More
I purchased my Kia from this dealer and have never had a reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price is acceptable but everything has gone up to the point that I will not call any Great. I have recommended this dealer to others. More
Unable to complete service in one day, despite 9 am appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement p appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement part. Again, transporation (i.e., loaner vehicle) provided by dealer/service department. Drop-off was at 9:15 am and personal vehicle was available (and fixed!) by noon. More
NEVER HAVE I EVER had such an ease of an experience at a dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her de dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her department accomodate in a impressive timely manner and went above and beyond to buff out a small scratch that accumulated during my relocation. I did not expect such great service, nor could I ask for better service. I feel as though I now have a personal friend at my new local Kia dealership. More