Casey Kia

I purchased my Kia from this dealer and have never had a reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price is acceptable but everything has gone up to the point that I will not call any Great. I have recommended this dealer to others. More

Unable to complete service in one day, despite 9 am appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement p appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement part. Again, transporation (i.e., loaner vehicle) provided by dealer/service department. Drop-off was at 9:15 am and personal vehicle was available (and fixed!) by noon. More

My girlfriend and I were just going to have an oil change and we came out with a whole new vehicle, a 2011 Kia Soul! Truth be told my girlfriend's 2000 Kia Sportage was on its gasping last breath and it scar and we came out with a whole new vehicle, a 2011 Kia Soul! Truth be told my girlfriend's 2000 Kia Sportage was on its gasping last breath and it scared me to both ride and drive in it. The brakes were nearly non-existent and that was just the tip of the iceberg of needs it was starting have. Tim Lee was amazing and really gave us a comfortable no obligation of our options since we were already thinking of buying something this year it didn't hurt to listen to what he could offer us, he was someone we couldn't help but like and feel that he has a high level of integrity and genuine kind nature which means a lot when a lot of money is on the line. He wanted us to have a safe and affordable deal when we were ready! Next person was the awesome Simone Johnson, she was a gem and made me and my girlfriend feel like we were going to be in good hands and that she'd make sure we got what we needed financially and at a reasonable payment that was perfect for us no pressure at all! BUT the sweetest thing was the treatment we got from Bill Nettles who was doing the oil change along with some other things to the old car, he realized that we were looking around at vehicles and that our old vehicle was at death's door so all he had completed was the oil change but forgone the other stuff to save us money till he was certain that we were taking a new vehicle. He also said that it was probably a good thing to go with a new vehicle cause the one we got is looking bad and not safe to drive off the lot. He'd rather we use the money towards the new Kia then waste it on the old. Turns out the breaks on the old vehicle went out and nearly scared the Kia worker driving it. It was time and we were at the right place with the right people who were nothing but honest, friendly, and very helpful beyond anything I have ever experienced. They have helped us through tough financing issues and were always on our side, even driving all the way to Gloucester to tag on our new license plate. More

NEVER HAVE I EVER had such an ease of an experience at a dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her de dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her department accomodate in a impressive timely manner and went above and beyond to buff out a small scratch that accumulated during my relocation. I did not expect such great service, nor could I ask for better service. I feel as though I now have a personal friend at my new local Kia dealership. More

I had gone to the dealership on Sunday afternoon 5/1/11 mainly to just test drive the Soul. I knew I liked the car but was debating when to get it because it would eventually be for my son who's in college mainly to just test drive the Soul. I knew I liked the car but was debating when to get it because it would eventually be for my son who's in college. I ended up coming back that Thursday evening to get the car but the one I was going to get was sold already! (My fault, had I been thinking, I would have tied it up with a deposit, but since I wasn't sure when I would actually purchase-oh well! :)) Anyway, Chris Bell was the salesperson working with me and he was just so sorry that someone had sold the car I had wanted to get but he helped me out so well and he and Roberto bent over backwards working with me to get our deal done. They were all absolutely fabulous throughout my entire experience, right through finance and delivery of my new vehicle. Chris and everyone else were very reassuring about service after the sale and made sure to make me know that they would be there for me way after the sale. That is very important to me whenever I make a purchase such as this. I never thought I would be purchasing from Casey but the folks at Casey Kia were such wonderful folks to work with and I am very happy and satisfied that I went there! Chris Bell--you rock dude!!! Many blessings to you and your family!!! Jocelyn J. Morant-Extremely satisfied KIA "SOUL" owner!! The only thing missing is the song! "I'm glad I got with 'this' and not with 'that'!" Somehow, we need to have a CD of the SOUL song to automatically come with all the SOUL vehicles! Please work on that and I want one!!!! More

Went to this dealership back in 12/2010, not knowing I would be buying a new car from the showroom floor lol. The new representative there Christopher Bell was a jewel to work with. I didn't feel pressu would be buying a new car from the showroom floor lol. The new representative there Christopher Bell was a jewel to work with. I didn't feel pressured into buying anything, I took my time and he was patient and easy to work with. Not only did I receive great service, I also traded in my 2006 Chevrolet Cobalt for 2011 Kia Soul which is a blast and a joy to drive. I look forward to the new model upgrade and continued excellent customer service from Chris. Great job!! More

We stopped by Casy Kia on Saturday, 5/7, just to get ideas about a replacement vehicle for our truck which had become too large for us to drive comfortably. We were greeted by Jimmie Bell. Our whole d ideas about a replacement vehicle for our truck which had become too large for us to drive comfortably. We were greeted by Jimmie Bell. Our whole day turned out to be more like a visit with a friend helping us make a decision that would be best for us rather than an opportunity for him to make a sale. Jimmie took the time we needed to show us various vehicles, and I was particularly impressed with his acquired knowledge and willingness to answer questions and work with his management (Roberto) to give us a very fair deal. We walked out that week with a 2011 Kia Sorento, and we feel confident we chose a vehicle and dealership who will serve us well for years to come. More

Went in there not knowing anything about Kia's and came out with a new Sportage. Chris was great to work with proffesional, and friendly at all times. Even came in on his day off to help us out because we out with a new Sportage. Chris was great to work with proffesional, and friendly at all times. Even came in on his day off to help us out because we were on a short schedule. Because of his giving great info and his proffesional way of working with us is the reason we were able to work out a deal for the car. The whole staff seemd very honest , upfront and friendly and made the buying process easy to handle. More

Badara Sow is the best salesperson I have dealt with at any car dealership. Badara diligent attention to detail provided me with the satisfaction needed to purchase a new car. In fact, I was so impressed w any car dealership. Badara diligent attention to detail provided me with the satisfaction needed to purchase a new car. In fact, I was so impressed with Badara's professionalism, I purchased two new vehicles same day. Manager Roberto was superb as well. Badara and Roberto deserve recognition for maintaing Casey Kia the best dealership and best employees I have encountered. More