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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,518 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,518 reviews

July 22, 2012

I am very pleased with the sales team and manager. I bought a Kia Optima at a very good price and would recommend Casey Kia. Once again, I am very pleased with my new purchase and will do business agai More

by huns6113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Allen, Pam Lawrence, and Charles Wood
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Jul 26, 2012 -

Casey Kia responded

Thank you for your business and for the kind words. We look forward to helping you again in the future and hope you enjoy your new Kia.

July 17, 2012

Brandon and the whole team were wonderful - My husband went back and forth and they were very patient and pleasant - I was set on a mini suv and we purchased the Sorrento - it's a little bigger than then More

by bdtunno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
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Jul 26, 2012 -

Casey Kia responded

We're so glad you had a happy car buying experience. Thanks for choosing Casey as your Kia dealership.

July 11, 2012

Pam Lawrence was an excellent sales person. Friendly and kept me informed of the approximate time for each step and even helped me move my belongings from my Sorento (old) to my Rio (new)...and it was full More

by dmorgan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
Other Employees : Pam Lawrence
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Jul 26, 2012 -

Casey Kia responded

Thank you for the compliments about Pam. We're glad you had a positive experience at Casey and look forward to helping you again in the future.

June 25, 2012

The whole buying experience was great. Pam Lawrence is great to work with. Everyone was so friendly and helpful. Would definately recommend Pam to anyone buying a new or used car. More

by SharonHare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Lawrence
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June 22, 2012

Casey KIA was determined to make me happy, so along with KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was More

by BluePatriot
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francine, Bill and Christine
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June 12, 2012

The worst car experience ever. They gave us the run around took our deposit and we never got our car. They wanted us to leave the lot without our money like we did something wrong. THIS IS A WARNING DO More

by Tara.dee.0418
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
The gm the owner and ken
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Jul 03, 2012 -

Casey Kia responded

Dear Customer, My name is Stephen Sparkman, and I am the General Manager of Casey Kia. I received your Dealerrater.com statement just this morning. I have to say that I am always concerned about negative feedback and always look forward to correcting our mistakes. I am very aware of the situation with you are referring to and I will gladly give you a brief perspective of the event. Looking at the signature I believe you were the friend of the customer in question. A cash deposit of $50 and a permission to ride was issued to a customer. However, because of things out of our control the deal could not be made and we needed to take the car back and give the customer his money back, this was 4 days after the customer initially took the vehicle. That day the customer came to our dealership to get a refund on his deposit and I advised him that I had already submitted a request for a check to be issued to that to him for the full $50.00. It is our policy to give a prompt refund but, because we do not hold cash at the dealership we issue checks through our accounting department located on J. Clyde Blvd. A check also protects all parties keeping a paper trail on the amount refunded as a check and balance. Credit card refunds are by far the easiest and can be done on site right away. In reading your statement, the thing that really caught my attention was, "They wanted us to leave the lot without our money like we did something wrong." The reason this drew such attention was because we explained that a check would be issued next day which was less than 12 hours away. I remember the customers response, "I ain't leaving without my fifty dollars even if it has to come out of your pocket." I explained that we couldn't do that and we would have a check in the morning. At that point the customer became belligerent and threatened violence against me. As I may quote, “I am gonna b***h slap you, punk, I’m gonna get my money you will see.” I truly believe at that point all talking was done and the best thing to do was to advise the customer to leave the premises. Because of the outburst I picked the phone up to call the police for assistance if need be. I’m sorry that you feel chased off however, if the customer is not going to accept what we are saying and will use threats of violence I must protect our other customers and employees from this type of behavior. Just so you are aware the check was at our dealership next morning and promptly delivered to the customer. Please read the number of great experiences people have with us. And look at the negative ones. We are not the type of dealer that would ever chase people away. We look forward to serving customers and will attempt to do everything possible to promote the best experience possible. That is why we are the #1 Kia store in the State of Virginia. Stephen P. Sparkman II General Manager Casey Kia 11999 Jefferson Ave. (Near Oyster Point Rd.) Newport News, VA 23606 Office (757)249-8000

May 23, 2012

Due to the outstanding service provided by Michael Perrimon I am able to rate him among the highest! Michael took the time to show me the Sorento in the different styles with all the options availabl More

by smrobinson02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Perrimo
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May 16, 2012

My wife and I looked at a lot of new cars and after careful consideration, we purchased our new KIA at Casey KIA of Newport News. Our dealer representative, Brandon Thompson, was so helpful (and patie More

by Michael Snell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
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May 03, 2012

Overall Casey-Kia is a great plase to do business with. The staff were helpfull welcoming and patient. I am i first time buyer and very pleased with my purchase. More

by ibooker22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Badara Sow
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April 23, 2012

Charlie was great. even tho he wasnt our sales associate he did everything in his power to make us happy! including but not limited to giving us a loaner car while our new car was on order. he was great and More

by evlgenius74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Wood
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