Casey Kia

I was ready to purchase a used car when it was recommended that I look into a new vehicle, I went online to Casey Kia in Newport News,Va. and Badara Sow contacted me very quickly. As I do not live recommended that I look into a new vehicle, I went online to Casey Kia in Newport News,Va. and Badara Sow contacted me very quickly. As I do not live in the Newport News area and was going down to pick up a used vehicle which I was already approved for, Mr. Sow was very quick to help me determine to stop at Casey Kia. He was with another client since I didn't know what time I would be able to come in and didn't set an appointment. Badara made sure that he informed Scott Stinebaugh of all of my information. Both Badara and Scott we very great to work with. I was short on time and hadn't planned on shopping for a vehicle. Scott made sure I was able to get the Sedona that I wanted and with Roberto Dial and Jeff Palfry they were able to give me the payments I needed in order to put me in my Sedona which I show off to everyone! I really appreciate the way they worked to put me not only in a new vehicle, but the one I wanted. Thank you so much! & I will refer you always! Judy Brown More

Overall very pleasant experience with my purchase at Casey Kia. All the staff I dealt with we're very nice. They were patient with me and allowed me to take two different models home overnight. We went Casey Kia. All the staff I dealt with we're very nice. They were patient with me and allowed me to take two different models home overnight. We went back and forth quite a bit on pricing. They worked with my needs until we were both happy with the deal. I love the Kia Optima, absolutely great car. If I had anything negative to say it would be online pricing. I understand how market values work but posting a price online and then asking $1200 to $1800 more when I arrive at the dealership started you off on the wrong foot. Especially when on average those models are selling on average $300 less than MSRP. Other than that I would go back tomorrow and buy another car. More

If you have been out car shopping and have not stopped by Casey Kia on Jefferson Ave., you are truly making a big mistake. I know many of us get so trapped into the "I only buy American cars" or "Kia automob Casey Kia on Jefferson Ave., you are truly making a big mistake. I know many of us get so trapped into the "I only buy American cars" or "Kia automobiles are not as good of quality as others". I am here to tell you how very wrong you are. Also, many of us have had that car buying/shopping experience that left a poisoning taste in your mouth for years and we just don't want to go through that again. At Casey Kia, you won't. The car buying is up to you, no pressure. They operate by knowing that the customer is first and the customer MUST be happy with their final decision. We have purchased our third vehicle from Casey Kia and each experience got even better. Granted, I am a familiar face there, but I see other customers walking around with smiles on their faces and that smile remains even as they walk out the door, with or without a car. You will not be hassled, you will be educated, informed and empowered to make a decision that is important to you. These guys are just as happy to see you walk out without a car that you can't afford or that is just not what you need as they are to see you go out with one of their cars that is a perfect match for you. I listed Ken, Willis and Roberto in this post, but the entire Casey team is a 5-star group of car salesmen that are all about making your experience comfortable and as painless as can be. There is no behind closed doors or behind the glass secret conferencing going on. Roberto actually shows you the "numbers" process and educates you as you go, making you an important part of this big step. Not to mention, he will go above and beyond and use every resource he can think of to put you in the vehicle you choose at a price that works for you. Kia vehicles have came a long way since Kia first started showing up here in the United States. Kia really thinks of everything and designs a car to meet the needs of people. They are well built, perform great and there aren't many companies that can beat, or even match, the warranty of 10 years / 100,000 miles. All of their cars (SUV's and mini-vans) get pretty great gas mileage, which this day and age, is becoming quite important. Next time you are thinking about buying (or even just looking at) a new car (or used), take the time to put Casey Kia on your list of places to stop. You won't be sorry you did, even if you don't end up buying. I would like to be able to recommend one individual salesmen, but they are all high-caliber, educated and genuine. You won't meet a more sincere and by-his-word guy than Roberto Dial. Even the General Manager, Steve Sparkman, is known to make an appearance and ensure you are having the experience of a lifetime and that you are being taken care of. If not, don't be afraid to verbalize your frustrations to him and he will try to make things right. Don't miss out on a chance to turn car buying into as much fun and excitement as it should be!! More

I came into the Service Department to have a keyless remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes befo remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes before anyone could do it and that it would take another 40 minutes to accomplish the task. The price seemed high but Ms. Stewart expained that the car had to be hooked up to the computer and the remote had to be programed through the computer. Approximately 35 minutes later, Ms. Stewart brought me my keys and remote. She stated that the old remote did not work and did I want it thrown away. I stated that I did. Ms Stewart then indicated that there would be no charge and for me to have a good day. Thanks to Ms. Stewart my day got much better!!!! More

I am a single mother of 2 on a teacher's salary. Needless to say, I don't have much wiggle room when it comes to expenses, especially in today's economy! I had been searching for a car online for a couple mo to say, I don't have much wiggle room when it comes to expenses, especially in today's economy! I had been searching for a car online for a couple months. I must have sent an inquiry to Casey Kia. One day that week Brandon called. He asked me the typical questions. I was very honest in what my situation was and how little money I had to sepnd on a car. Brandon was up front and honest about my options and the realities of purchasing a car - which I appreciated a lot! So even on the phone, I felt this was going to be a good experience. I made an appointment for that Saturday. On Saturday, Brandon was polite and already had a few cars for me to look at. Even once I had chosen the car I wanted to attempt to buy, Brandon didn't act like the deal was done, like some other car salesmen. He bent over backwards to get the car payment in the range of what my budget could afford. He was also extremely patient when I wasn't sure what I should do and pretty much had to figure out my entire budget at his desk! Even after I had signed everything, and was on my way to being a new car owner, he made it a point that I was taken care of. All in all, my experience at Casey Kia was a terrific one! I was extremely hesitant buying a car on my own, but Brandon made it very easy and comfortable. I would certainly recommend Brandon and Casey Kia to anyone I knew! :)Thank you to Brandon and Casey Kia, you have a very happy and satisified customer! More

Everything started off well. Great greeting and helpful. But just before finishing the sales things seemed rushed and unorganized. We made arrangements over the phone for financing so we could come in and j But just before finishing the sales things seemed rushed and unorganized. We made arrangements over the phone for financing so we could come in and just sign the papers, when we arrived it was 2 hours before they were ready for us to sign, no reason why besides "these can be complicated and take time". Well my time was wasted! I'm still waiting for tags almost 2 months later and my payoff just got paid, that took over a month! Most disappointing sale I've ever had. May i add we purchased 2 cars! But at least the car is good... UPATED..... The dealership reached out to us, after realizing how unhappy me and my wife were, to sincerely apologize and offer compensation for our lost time. I believe that what or who ever was causing the issues has been addressed. More

I started my vehicle search in late October. I was thinking about trading and was not exactly sure what I wanted. This was the third dealership I visited. Christopher listened to my needs and did not thinking about trading and was not exactly sure what I wanted. This was the third dealership I visited. Christopher listened to my needs and did not try to pressure me in any way. He instead did his best to provide information to help me make the best decision. After searching further I did end up purchasing another brand in December, but Christopher is the only sales professional I would recommend to anyone considering a Kia or any used vehicle within the Casey Auto Group. He seems genuine and customer oriented, and could teach many salesmen a lesson or three. More

Excellent service...took his time to help us find the right car and deal..very friendly and courteous.. Went above and beyond to make us happy right car and deal..very friendly and courteous.. Went above and beyond to make us happy More