Casey Kia

Let me first say that I previously had a bad experience with not one but two other dealerships so I was reluctant to go to a dealership to purchase my car. I went online and applied for a Capital One blank with not one but two other dealerships so I was reluctant to go to a dealership to purchase my car. I went online and applied for a Capital One blank check to avoid the financing game that are sometimes played. We met Pam and I was impressed the teamwork that was displayed. We came to meet with Brandon however Pam told us he was with another customer but she could help us. The first chance Brandon could pull away he came to introduce himself and to let us know that we were in good hands. BROWNIE POINTS for them both! She was attentive to the requirements of my dream car. She said "well these are the ones that fit your criteria, you just need to choose a color." She went and got the keys so I could test drive and I fell in LOVE. Then my least favorite part, so I thought. We talked about my blank check and Pam asked if I was willing to see if they could get me a better rate. They were able to get it financed with 1/2 interest rate that Capital One was going to give me, plus I was able to get gap insurance and my payments were still lover. Oh, Pam also asked did I own any other vehicles so I could qualify for $1,000 competitive discount - I did! To me, she just went out of her way to make sure I was satisfied. She gave me a tour of the dealership. Oh, the front door service, they washed and Pam filled it up with gas. The dealership manager explained about extended warranty and went over all my paperwork. The business manager followed up with a phone call to see if I wanted additional information on extended warranty. I just think EVERYONE really went above and beyond to make sure I had a pleasant car buying experience. Thank you! More

From the start, the salesman was friendly, helpful, and tried to understand exactly what I was looking for and did not push the more expensive options. Although they did not have the exact car I was looki tried to understand exactly what I was looking for and did not push the more expensive options. Although they did not have the exact car I was looking for they worked really hard to get me a good deal and i got more than i ever expected. There was no back and forth multiple times to get a deal done, the salesman (and sales manager) were very friendly and easy to work with and got me in a car that far surpassed what I initally was expecting. During the paperwork (and waiting) process, multiple employees talked to me and congratulated me on my purchase. Everyone was super friendly and made this the best car buying experience I have ever had. More

We had previously been to a local dealership and had a HORRIBLE experience and left there feeling lower than dirt. This made me think that every dealership would treat us this way; however, Pam Lawrence c HORRIBLE experience and left there feeling lower than dirt. This made me think that every dealership would treat us this way; however, Pam Lawrence changed our minds within the first few minutes.We came into the dealership to see what vehicle would best meet our needs and be within our budget. We had previously researched and was undecided between a Soul or an Optima. Upon our arrival to the dealership, we were greeted warmly by Pam. She asked us if she could help us and what we were looking for. We told her about our research and she took it from there. She explained to us that,in order to stay within our price range, our options were either the Soul or the Forte. Upon looking closer at and being given the option to test drive both vehicles, we decided to test drive the Soul. As Pam road along with us, she explained all the different features that it had in great detail in an easy-to-understand language. She definitely had our best interest in mind as well as realizing what our needs were. After deciding that we just "HAD TO HAVE" the Soul, Pam took us inside and proceeded to start the paperwork. We figured that this was just protocol and that we would not even come close to leaving with a new vehicle. Within a few hours, we were offered top-dollar value for our trade-in and had been approved for our loan for a new vehicle. We walked out of there being owners of a new 2013 Kia Soul(Sport Edition). This was the absolute BEST vehicle buying experience EVER!!! Everyone was so nice to us and for that we are eternally grateful. On a last note, we decided that Pam really puts the "P" in her name: patient, personable, professional,passionate, pleasant, polite, proficient,precious, and above all...PRICELESS!!! Thanks again, Pam, for making us feel good about ourselves and for believing in us!!! More

After Playing the "Numbers Game" with previous Dealers for 2 days. I was frustrated and exhausted. I walked into KIA and From Michael in Sales to Sean in Finance, It was no games, straight and to Dealers for 2 days. I was frustrated and exhausted. I walked into KIA and From Michael in Sales to Sean in Finance, It was no games, straight and to the point. They took all the numbers, Crunched them, and said this is what we are working with. The day after Signing the loan, Sean called us back and said "I have a better financing offer. With lowers payments and lower APR." The team went above and beyond to make sure I was satisfied. Be upfront give them all the REALLY info and they'll make it happen for you too.THANK YOU, Casey KIA!! More

I have had bad experiences in the past with dealerships that made the car buying process scary to me! I researched the KIA Optima and contacted Casey KIA. The experience you receive from Casey KIA will exc that made the car buying process scary to me! I researched the KIA Optima and contacted Casey KIA. The experience you receive from Casey KIA will exceed your expectations! They were not pushy unlike other dealerships and work very hard to find you the best deal and financing! Everyone greets you and the manager even comes and introduces himself! Badara Sow was such a pleasure to work with! He worked very hard to get me what I wanted. I LOVE my new KIA Optima! I will definitely be back and will recommend Casey KIA! More

everyone in the dealership was pleasant and helpful. Shawn and Mike answered every question i had and made sure i was making an informed decision. they took time with me...i did not feel like i was rush Shawn and Mike answered every question i had and made sure i was making an informed decision. they took time with me...i did not feel like i was rushed because of other customers. i felt like i was the only person in the dealership. great overall experience with everyone there. definitely makes me want to come back for everything i need...car maintenance and future sells. going to casey kia in newport news was worth the drive from virginia beach. kudos for a job well done to all the casey kia staff and everyone i made contact with...the receptionist, steve, charlie, mike and shawn...job well done!! More

Pam Lawrence seemed to know exactly what I was looking for and found the perfect car for me and my family. Great experience. I highly recommend Casey Kia. for and found the perfect car for me and my family. Great experience. I highly recommend Casey Kia. More

I had a great experience with Brandon Thompson from Casey Kia/Auto Group. I got the run around from several. He upgraded the car and matched the price for a sub level car. Great Care- did everything over the Kia/Auto Group. I got the run around from several. He upgraded the car and matched the price for a sub level car. Great Care- did everything over the phone, walked in, signed, and got on with my day. Made for a great interaction. More

I am from Las Vegas Nevada visiting my daughter station at Langley AFB and live in Newport News, VA. We came out to Casey Kia on 8/20/12 to look at the 2013 Kia Optima because I am in the process of purcha at Langley AFB and live in Newport News, VA. We came out to Casey Kia on 8/20/12 to look at the 2013 Kia Optima because I am in the process of purchasing one at the end of the month in Tempe, AZ where I work. I wanted my daughter to see the type of car I was getting and also get her opinion on this major purchase I am about to make. As we were looking at the Optimas on the lot, sales consultant Mr. Ken Ashcom approached us and kindly ask if he can be of help/assistance. I replied we are just looking, knowing that I am not going to purchase a car here VA. The car I wanted to show my daughter was locked; as Ken was still close by I asked him if he can open the car for us to check it out. Ken opened the car and with his exemplary customer service skills and knowledge about the Kia Optima, he demonstrated and provided me with invaluable information about the Optima that will be very helpful to me in my decision making process when I go to purchase my car in Tempe, AZ. Mr. Ken Ashcom professionalism, knowledge and friendly disposition give us a wonderful overall experience here at Casey Kia. With that said, I would recommend this dealership, Casey Kia along with sales consultant Mr. Ken Ashcom to anyone in the market to purchase a new or used vehicle. Keep up the good work Ken, it was a pleasure having you for a sales consultant; you bring credit upon yourself and Casey Kia in Newport News, VA. More

We came to Casey Kia in search of a vehicle that we thought we would never find: a small SUV with great gas mileage and a decent price. When we pulled into the parking lot the first thing we saw was a thought we would never find: a small SUV with great gas mileage and a decent price. When we pulled into the parking lot the first thing we saw was a Kia Sportage; the ideal model. The only thing that deterred us from it was the price... Luckily, Pam walked out and introduced herself and after we introduced our intentions she guided us away from the high priced Sportage to a much more economical one that had been brought to the dealership that very day. Despite it being 30 minutes 'til closing time, she asked if we would like to test drive it. While we were driving around town, Pam couldn't have been more informative, friendly, and to be honest, the least "pushy" sales person we've ever encountered. We pulled into the lot at just about time to lock up, but Pam not once was bothered by it. We were escorted into an immaculate showroom with a friendly staff and negotiated our financing.. We got exactly what was in the dealership and our best interest! We finally signed the final paperwork at about 10:30, an hour and a half after the dealership was supposed to close. The customer service in this dealership is phenomenal, and we couldn't have asked for a better experience. Thank you Pam and everyone else on the Casey Kia team!!!!! More