Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Kia
Newport News, VA
1,503 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,503 reviews
August 16, 2012
HAD A VERY GOOD EXPERENCE WITH THE CASEY KIA SALES TEAM, PAM LAWRENCE WAS VERY HELPFUL AND DONE A GREAT JOB. WAS VERY PLEASED WITH HOW EVERYTHING WENT, WAS VERY HAPPY ONCE THE CAR WAS LOCATED AND ARRIVED. PAM LAWRENCE WAS VERY HELPFUL AND DONE A GREAT JOB. WAS VERY PLEASED WITH HOW EVERYTHING WENT, WAS VERY HAPPY ONCE THE CAR WAS LOCATED AND ARRIVED. More
by begoniax1
Employees Worked With
Pam Lawrence
August 11, 2012
My mom and I had a great experience at Casey Kia My mom and I had a great experience at Casey Kia yesterday. Brandon got my mom the payments within the range that she wanted to remain. She is retire My mom and I had a great experience at Casey Kia yesterday. Brandon got my mom the payments within the range that she wanted to remain. She is retired and on a fixed budget. The general management looked out for her needs, and she purchased the vehicle that fits her current lifestyle! Thank you! :) More
by Cworley73
Employees Worked With
Brandon Thompson , Brandon Thompson
July 24, 2012
I had a very excellent experience while buying my new Kia. The sales rep along with the financing rep both did everything in there power to get me the best rate possible and I truly appreciate their effo Kia. The sales rep along with the financing rep both did everything in there power to get me the best rate possible and I truly appreciate their efforts. Because of those efforts I left that lot with exactly what I wanted at a good price instead of having to take my business elsewhere. Thanks guys for making my experience great!!!1 More
by joannenewman
Employees Worked With
Michael Perrimon, Shaun, Paul Taylor
July 23, 2012
Thank you for a positive experience. I bought a first car for my college bound daughter. I feel like we got an acceptable deal, friendly, positive service and all our questions were answered and any concern for my college bound daughter. I feel like we got an acceptable deal, friendly, positive service and all our questions were answered and any concern was dealt with promptly. I was honest and straight forward with Pam, and she was the same with us. Everyone from Pam to the sales manager (Shawn?)to the receptionist seemed to appreciate our business. Best of all we were two women shopping for a car and we were treated like we had a brain. Thank you! More
by Zella
Employees Worked With
Pam Lawrence
July 22, 2012
I am very pleased with the sales team and manager. I bought a Kia Optima at a very good price and would recommend Casey Kia. Once again, I am very pleased with my new purchase and will do business agai bought a Kia Optima at a very good price and would recommend Casey Kia. Once again, I am very pleased with my new purchase and will do business again with Casey Kia. More
by huns6113
Employees Worked With
Henry Allen, Pam Lawrence, and Charles Wood
July 17, 2012
Brandon and the whole team were wonderful - My husband went back and forth and they were very patient and pleasant - I was set on a mini suv and we purchased the Sorrento - it's a little bigger than then went back and forth and they were very patient and pleasant - I was set on a mini suv and we purchased the Sorrento - it's a little bigger than then Mariner I had but it rides and drives very nicely. More
by bdtunno
Employees Worked With
Brandon Thompson, Brandon Thompson
July 11, 2012
Pam Lawrence was an excellent sales person. Friendly and kept me informed of the approximate time for each step and even helped me move my belongings from my Sorento (old) to my Rio (new)...and it was full kept me informed of the approximate time for each step and even helped me move my belongings from my Sorento (old) to my Rio (new)...and it was full as it was loaded down with miscellaneous items on the last leg of my move to my new home! More
by dmorgan1
June 25, 2012
The whole buying experience was great. Pam Lawrence is great to work with. Everyone was so friendly and helpful. Would definately recommend Pam to anyone buying a new or used car. great to work with. Everyone was so friendly and helpful. Would definately recommend Pam to anyone buying a new or used car. More
by SharonHare
Employees Worked With
Pam Lawrence
June 22, 2012
Casey KIA was determined to make me happy, so along with KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was the polar opposite. They were completely oblivious to what I needed fixed and only concentrated on charging me for all kinds of weird premium services I had no interest in. If you want to buy/service a KIA, save yourself the the time and head to Casey KIA, I wish I would have bought my vehicle here initially. I think I would have been better off. Update on Casey, Francine got me in with an appointment the very next business day and had my vehicle working awesome. I was not charged as my work was under warranty. I was able to use their convenient shuttle to go to work and was even picked up to get my vehicle. Bottom line here, I am VERY happy with Casey KIA's no nonsense, all business, consumer driven approach. Francine, thanks again. Even though you were clearly having a busy day, you made sure I was taken care of. More
by BluePatriot
Employees Worked With
Francine, Bill and Christine
