Casey Kia

Ken was by far a patient and informative gentlemen. He walked us through the entire process with ease and we felt sure we were getting a great deal when buying my used Dodge Caravan. This is the 2nd used walked us through the entire process with ease and we felt sure we were getting a great deal when buying my used Dodge Caravan. This is the 2nd used vehicle I have bought through this dealership and I would do it again in a heartbeat. I would recommend Ken to anyone who is weary of buying another vehicle because he explained everything to us in laymen terms, was patient with every question we had and was willing to work with us in every aspect of our transaction. The Floor Manager was wonderful, the Financing Officer was awesome and between the three I could not have had a better experience. More

I purchased a used 2011 Kia Sorrento from another dealership and it is still under the 60, 000 mile warranty. Casey isthe only Kia dealership in my area, so when my breaks started acting up I took it dealership and it is still under the 60, 000 mile warranty. Casey isthe only Kia dealership in my area, so when my breaks started acting up I took it there. I have had two interactions at that dealership, neither worth bragging about. The first time, I was talking to the service rep and let him know my infant daughter was asleep in the back of the vehicle and to let me know when to take her out. There were other cars in front of mine, so when he said he was going to test my brakes (to see that you can push the pedal to the floor) I figured he was going to sit in my car and press the brake to thefloor. Instead he drove around the other cars in the garage and took my car off the lot with my daughter still in the car. I tried chasing after the car and waving him down but he was too fast. Then when he finally got back, the best the general manager could tell me was they were getting iPads for the Waiting area. On the second visit, they asked what time i wanted to bring my car in for the followup and I asked for the earliest appointment. They said that was at 7 am, and I got there, was told a mechanic doesnt come in till 730 at the earliest andthat they stilstill had to finish from the day before . They didn't start my car until 815 and I was there until almost 11. With both times, I was told that my brakes are just fine, but no one should be able to push the brake pedal to the ground when stopped at a light. This is by far the worst experience I've ever had with a dealership and i would have never purchased a Kia had i know this would be the situation!! More

I came in to Casey Kia after having my Sedona involved in an fairly severe accident. Knowing how extensive the damage was to my Sedona I was never going to be comfortable driving it again. Not knowing wheth an fairly severe accident. Knowing how extensive the damage was to my Sedona I was never going to be comfortable driving it again. Not knowing whether the insurance company was going to total the van or repair it yet I wanted to look for a Sorento to replace my van. The staff at Casey understanding the problem, was willing to make a deal regardless of what the insurance company did. They would take the insurance check if the van was totaled or if it was repaired, they would guarantee me a trade in price so I could drive away in my new car today. All of the staff who helped me were wonderful, caring, understanding and went above and beyond to help me. I loved my 2005 Sedona and drove it off the lot with 22 miles on it 8 years ago and am sad to part with it, but I walked away from a terrible accident with only a few scratches so I hope my new Sorento will be just as good to me as my van was. Thank you for everything!!!! More

I went in for a oil change on a service plan I'd purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year ago. It turned out that when I purchased the service plan, the jerk who sold it to me pocketed the money and then never signed me up for the service plan. Worse, when I learned of this, it took two weeks of screaming, raving madness to convince the people at the other Kia dealership that I'd been wronged, and it involved threats of litigation, profanity, and intense arguments. It was, by far, the worst encounter with any organization I'd ever had, and I am an AT&T customer, so that's a profound statement. So when I went into Casey Kia, I was probably what I would call a "Problem Customer." Viewing all Kia Dealerships as an evil, incompetent, nightmare, I was tense from the moment I walked in the door. Service Adviser Christine Allen was kind and polite, and put me at ease... until something went wrong. It turned out my service plan had been erroneously cancelled, and I was going to be charged the $45 for the oil change. While that may not seem like much, I immediately had flashbacks of my previous encounters, and was furious that I'd been wronged once again. At this point, I was irrationally enraged, and ready to begin screaming, cursing, flailing my arms and generally behaving like a psychopath until burly mechanics were forced to toss me out of the garage. I approached Christine, who did what so few people in customer service fields can: she listened. She acknowledged I had been wronged and sympathized. She began to helpfully try to solve the problem. She went above and beyond, looking up numbers and expertly navigating through the dense maze of Kia's corporate structure, trying to find out what had happened. She was willing to get on a three-way phone call with me and the other Kia dealership, and helped me to find the problem. I then went out into the parking lot and shouted a bit at the people who had messed up, but I no longer associated them with Casey Kia. By her professional demeanor and competence, she'd in one fell swoop turned my opinion of Kia Dealerships around. Walking back in, I handed her the phone and she quickly set right what had been wrong, reinstating my plan. My car had already been serviced by this point, and I was free to go. So not only did Christine provide excellent customer service, she did so in every customer service professional's worst nightmare: an irrational customer enraged by something the agent had no control over. So thanks a lot to Christine Allen, for her patience and professionalism. I would definitely go to Casey Kia again. More

Our experience at Casey Kia was very nice. Our salesman, Brandon was very polite and a real people person. I will recommend him and Casey Kia to all my friends or to anyone looking for a nice car. Brandon was very polite and a real people person. I will recommend him and Casey Kia to all my friends or to anyone looking for a nice car. More

Ken was prepared to meet with us after a phone call about a vehicle. He answered all our questions and, after consulting with Charlie, was able to provide us with an acceptable deal. They were able to hand a vehicle. He answered all our questions and, after consulting with Charlie, was able to provide us with an acceptable deal. They were able to handle everything immediately so we could leave right away with our new vehicle. More

Carolyn Fite was not only professional but she made buying a new Kia a great experience. She listened to what I wanted and then went to work to make it happen. She was very very nice and she made buyin buying a new Kia a great experience. She listened to what I wanted and then went to work to make it happen. She was very very nice and she made buying a new Kia very easy without pressure. I have recommended both the dealership to others as well as her specificily. Great experience!! More

Carolyn Fite went above and beyond to ensure our experience was nothing short of fantastic. Her no-nonsense approach made our leasing of 2 Kia's easy and with no hassle. We live 50 miles from Casey experience was nothing short of fantastic. Her no-nonsense approach made our leasing of 2 Kia's easy and with no hassle. We live 50 miles from Casey Kia and they did everything in their power to make sure we didn't have to make multiple trips. THank you Casy Kia and Carolyn, we will be recommending you to our friends and buying/leasing from you in the future. More

As soon as I entered the lot I felt welcomed. I was greeted by sales lady Carolyn Fite. Ms. Fite was quite knowledgeable of Kia’s product and had excellent customer service skills. Not once throughout greeted by sales lady Carolyn Fite. Ms. Fite was quite knowledgeable of Kia’s product and had excellent customer service skills. Not once throughout the entire process did I feel rushed or pressured to make a purchase. The last time I purchased a car was 11 years ago; I was really dreading the process. Shaun Porter and Sales manager Charlie Wood also assisted with my wonderful experience. Mr. Wood offered me a great price on my trade in. He seemed to genuinely care that I was not only happy with my purchase but with the overall experience. I ended up with a 2013 Kia Soul. I absolutely love it! I would absolutely recommend this dealership to others. More

We have had horrible experiences with other Casey dealerships in the past and were very apprehensive about visiting Casey Kia. When we first arrived, your dealership was closed but Carolyn was eager dealerships in the past and were very apprehensive about visiting Casey Kia. When we first arrived, your dealership was closed but Carolyn was eager to approach us and give us great info, despite the fact she was off the clock. Because of her, we decided to go back the next day and give her business. Everyone at Casey Kia was so nice and helpful. Carolyn definitely went above and beyond for me personally, as I was experiencing major back problems, and that alone made my husband and I feel at ease. We gave all fives on this rating because giving anything lower would not be acceptable to us. Thank you so much for everything! More