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Casey Kia

Newport News, VA

4.8
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,491 reviews

November 24, 2012

I came in to look at trading in a 2005 Kia Sorento towards a used vehicle they had just got in. Pam took me to look at it, and I saw it wasn't what I wanted. She took me inside to see a new Sportage t More

by madder68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 26, 2012 -

Casey Kia responded

Thanks for choosing us for your new car purchase. We're happy to hear that Pam was able to get you the car you wanted at the right price. Please let us know if we can be of further assistance.

November 23, 2012

I had a great experience working with the folks at Casey Kia. Carolyn Fite helped me a great deal but her name is not listed on the empolyee list so please make sure she gets credit for this. She was very f More

by carii_b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 26, 2012 -

Casey Kia responded

Thanks for the review and for the kind words about Carolyn. We appreciate you choosing Casey Kia and look forward to working with you again.

November 21, 2012

I dealt with pam lawrence as far as trying to find a used vehicle. After telling her I couldn't afford the vehicle, she proceeded to have an attitude with me,then tried to make me feel guilty when someone el More

by jnmims
Customer Service
Price
Recommend Dealer
No
Mar 04, 2013 -

Casey Kia responded

Casey Kia wrote on 11/23/2012 1:45:20 PM: Ms. Mims, I was just advised about your Dealerrater.com review. I would like to completely appoligize for impression that I made on you. I know that great customer service is hard to come by these days and I feel terrible that I gave you less than the best service. I also understand that your perception is your reality and how you feel is very important to me. Please understand that your budget is very important to me and I would never expect you to make a buing decision until you are completely ready. While I may have lost your confidence I would work hard to gain that back even if you do not buy from me. Please let me assist with any information you may need like a carfax or NADA pricing information on any pre-owned vehicles that you may be looking at even if you are not buying from us. The auto buiness is not about just selling cars but more about relationships and trusted information. Please give me a chance to assist in anyway I can. I am completly sorry for how you feel. Sincerely, Pam Lawrence Casey Kia-Sales Consultant 757-951-6909

Mar 04, 2013 -

Casey Kia responded

Casey Kia wrote on 11/23/2012 1:13:19 PM: Ms. Mims, My name is Stephen Sparkman, and I am the General Manager of Casey Kia. I recieved your Dealerrater.com statement last night. I am very concerned about your experience at the store and would like to hear from you. I believe that the experience you had is totally unacceptable and would look to address the issue personally. Please feel free to contact me at your convience my work number is 757-249-8000, my cell number is 757-285-9222, and if you can't reach me there my home number is 757-868-8091. I want you to understand that how you feel about our staff and customer service is very important to me and is why I participate in the DealerRater.com Certified Dealer Program. I will always be committed to providing high quality customer service to everyone who takes the time out of their busy schedule visit us. While I am really disappointed in the our lack of understanding and courtesy based on your DealerRater.com review I hope to use this program as the opportunity to work with you to resolve the issues with your experience and hold our staff accountable to understand how you feel and work to better ourselves for you. Sincerely, Stephen P. Sparkman II Casey Kia General Manager

November 17, 2012

Kellie Johansen was my sales representative and she was very professional and took plenty of time with me. She is a very knowledgeable and helpful person. I had no credit, AT ALL, but I have a good job and More

by TonyOcean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kellie Johansen
Nov 20, 2012 -

Casey Kia responded

Congratulations on your new Kia, and thanks for taking the time to review us! Please let us know if we can be of further assistance.

November 16, 2012

Pam Lawrence is an exceptional sales person. I was sent to her by one of my church members. I called and informed her of what I looking for as well as the price range that I wanted to be in. My husband a More

by national12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
pam lawrence
Nov 16, 2012 -

Casey Kia responded

Thanks so much for the kind words about Pam. We value your business and look forward to seeing you again.

November 10, 2012

Everything was exceptional. Kellie was an outstanding salesperson. Roberto was totally awesome! Came in for service on my car and ended up getting up a great deal on a new one! More

by ccarr206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kellie Johansen
Nov 12, 2012 -

Casey Kia responded

Thanks for the 5-star review! Please let us know if there's anything else we can do for you.

November 09, 2012

I had been going through the fire until I met a true I had been going through the fire until I met a true professional and kind hearted person. Pam Lawrence helped me get a car when I thought I would ne More

by robmicheal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Lawrence
Nov 12, 2012 -

Casey Kia responded

Thanks for taking the time to leave such a great review of Pam and our dealership! We hope you enjoy your Optima, and we look forward to working with you in the future.

November 07, 2012

Pure Awesomeness from Pam Lawrence- She put in 110% effort to put me a car that was just what I needed.She told me to TRUST her, and she made it happen, She made everything quick and painless, alongsi More

by keldud7483
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 07, 2012 -

Casey Kia responded

Thanks so much for sharing your experience. We are glad to hear that Pam and the rest of our team exceeded your expectations. Please let us know if we can do anything else for you.

November 05, 2012

We found Casey Kia when we were looking for a used car. We stumbled upon Brandon, and he assisted my husband and I with test driving multiple used cars from multiple Casey car lots. In the end, we found th More

by gigibott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Nov 07, 2012 -

Casey Kia responded

We're so happy to read about your great experience with us. Thanks for sharing, and we look forward to working with you again!

November 03, 2012

I went to Casey Kia not knowing if I would be able to get a new car because of my worthless car that still had a loan. After a test drive and working of numbers, I was able to get a great vehicle and get out More

by Kaecii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Perrimon
Nov 05, 2012 -

Casey Kia responded

We're happy to hear you were able to trade your car for something more reliable! Thanks for sharing your experience.

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