Casey Kia

I can’t put into words how great my experience was. Frankly, it was more like hanging out with friends then it was buying a car for the first time. Right when I walked in I was greeted with a huge smil Frankly, it was more like hanging out with friends then it was buying a car for the first time. Right when I walked in I was greeted with a huge smile from Mrs. Pam. She dropped what she was doing, jumped up and made me feel welcomed the second I walked in. She made this experience very easy for me. It was my first time buying a car and I had a lot of questions! She was quick with the answers and ready to add more information than I had expected to receive. I told her from the beginning that this was all new to me and I wasn’t sure if I wanted to even buy anything today I was just curious about a car I saw online. While on the test drive she made it feel like I was riding around with a gal pal, not a sales rep pushing a sale. Not for one second did I feel like I was just money to anyone here. That was my concern about feeling like a person not just a couple dollar signs. After the test drive we returned to the store and again I asked a bunch of questions, she had patience and was super bubbly the whole time! I enjoyed getting to know her so when I return I wouldn’t feel like I didn’t know someone there already. And not only did Pam go far more than I thought anyone at a car dealership would go, everyone made me feel at home! Roberto and Charlie also helped out a lot! They definitely kept me laughing the whole time! Pam was going back and forth to make sure I got a great deal and that all my 100 questions were answered. Before I knew it I was leaving with the cutest car I could have found and I was more excited about getting to know the staff more then I was about leaving with a new car. Shawn, the “finance man”, was graciously patient with me and my “no-knowledge” of all that buying a car was like. He went above and beyond my expectations of what I was getting myself into, signing papers that I had no clue what they were, he explained in great detail what everything was! After spending much time with everyone and really feeling like I'm now part of the Kia family I would recommend buying a car from them (especially Pam, SHES THE BEST!!). I actually can’t wait to make up some excuse to visit them again! :) Thanks you guys!! More

car was a nice looking vehicle, the price was right & my wife love it. we took the car for a test drive & it handle good.eveybody at the dealership was very nice. my wife love it. we took the car for a test drive & it handle good.eveybody at the dealership was very nice. More

Absolutely an awesome experience. I would highly recommend Casey Kia to anyone. Everyone who works there is truly professional and courteous and seemed to genuinely care about our customer satisfact recommend Casey Kia to anyone. Everyone who works there is truly professional and courteous and seemed to genuinely care about our customer satisfaction. More

Great service and amazing people from the time I walked thru the door until I drove off the lot in my brand new Sorento and after! thru the door until I drove off the lot in my brand new Sorento and after! More

I went to the dealership with an attitude. I knew the MSRP of the vehicle I wanted and I knew the dealer invoice for the vehicle and options. The Sales Consultant and manager dealt with me in an honest MSRP of the vehicle I wanted and I knew the dealer invoice for the vehicle and options. The Sales Consultant and manager dealt with me in an honest and forthright manner. Without trying to strongarm me they worked with me in a reasonable way and bent over backward to convince me they wanted my business, but if they could not make "some" profit they would not be a business for long. They did not have the exact vehicle that I wanted (color, trim and options) but promised to find it for me and have it ready for me to take delivery within a few days. I asked them detailed questions regarding the warranty, maintenance schedule and how they would take care of the vehicle during the warranty period. All answers were prompt, believable and, I was convinced, honest. My business with other car dealers over the years did not always give me confidence of their trustworthiness. At Casey Kia I got the car exactly as I wanted it, delivered on time, and at a reasonable price. I feel that I also made a couple of friends. I look forward to returning to Casey Kia for required maintenance and feel certain that I will continue to be treated fairly. Best of all, I really like my new car. More

I was referred to Roberto Dial by my friend Neykia. I, I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at the opposing dealership, attempted to sell me a vehicle, as opposed to directing me to the correct dealership. My experience at that particular dealership was horrible. I was made to feel less than a "tax paying law abiding" citizen. I left there feeling belittled and disappointed. Once I arrived at the "correct" Casey dealership, my energy was "rejuvenated! I met Roberto, who was a "Godsend." His reception was warm, pleasant, and professional. He introduced me to Pam Lawrence. My introduction to her, sealed the deal. Initially, Pam was met with severe hesitation, because of my "previous" experience at the "other" dealership. Pam relaxed my fears of rejection, due to "less than perfect credit scores, with a calm cool explanation on how the financing would work. I did not like the PT cruiser at first sight. But, once I test drove it, upon Pam's recommendation, I knew that the 2008 PT Cruiser was the vehicle for me. DEAL...!!! *smile* Roberto and Pam made this experience delightful. I never felt judged. I just felt like they sold me the vehicle that was right for me and my budget. Thank you guys for a job well done... More

My boyfriend and I recently bought a new Kia. We originally walked on the lot looking for a used because we didn't think a new car would be within our budget. Brandon was assigned to help us, and he originally walked on the lot looking for a used because we didn't think a new car would be within our budget. Brandon was assigned to help us, and he was nothing but helpful to us. He was so very kind, and was persistent in finding the right car for us. I'm so glad I came to Casey Kia because it was the most stress free car buying experience i've encountered. After picking out my vehicle, financing got our payments and interest rate lower than what we had originally expected, which is ALWAYS a good thing. I got a follow up call on how my car was doing and how much I loved it. Overall, my time was well spent and I couldn't be happier. Thank you Brandon for such a nice experience, you are a great salesman without being pushy. And thank you Casey Kia for such a pleasant time. More

We attempted to purchase a new vehicle from Casey Kia and it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediate it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediately put into a vehicle "outside of our price range" but we purchased it, signed the paperwork, were congratulated and sent on our way. We had the car through the weekend and upon dropping off our check for the deposit on Monday learned that we weren't able to take our new car home unless we gave them another $2k-3k or they were happy to stick us in something...way lacking in comparison. Felt a little like bait and switch if you ask me but either way we were incredibly disappointed. To make matters worse, the sales manager felt very snake-like in the detached and unsympathetic way he dealt with us. We told them to keep both vehicles and went to another Kia dealer in the area where they took us behind the desk to *show* us the only reason we weren't "qualified" was because they wouldn't be making enough commission on the deal. We ended up qualifying and taking home a vehicle that cost more than the amount Casey Kia said we could qualify for. The whole thing was shady and we are both thrilled to know we didn't give Casey Kia a dime of our money! More

This is my 3rd Kia and 2nd Sorento. Casey KIA was by far the best Kia dealership I have ever had the pleasure of dealing with. My sales representative Pam was awesome, and so were all the other employees. I the best Kia dealership I have ever had the pleasure of dealing with. My sales representative Pam was awesome, and so were all the other employees. I got an outstanding deal and hassle free paperwork and trade in. I am a very experienced car buyer and if you need a car, THIS is the place to come to. More

My experience with Casey Kia and Kellie Johansen was great thru the whole process. Everyone at Casey Kia made me feel very welcomed. Kellie was very helpful in answering all my questions and navigatin great thru the whole process. Everyone at Casey Kia made me feel very welcomed. Kellie was very helpful in answering all my questions and navigating me thru the process of buying a new vehicle. Totally enjoyed the experience and all involved with the purchase of my vehicle were extremely helpful and knowledgable. I love my new Kia and the purchasing experience!:) More