Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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I thought my experience was great. Laura was a pleasure to work with. She was friendly, helpful, without being pushy, she made my whole experience wonderful. She was so happy that I got my "Sportage". B to work with. She was friendly, helpful, without being pushy, she made my whole experience wonderful. She was so happy that I got my "Sportage". But everybody was really friendly & was so glad that I got my car; I'm in love with my car :)!! Thank-you Laura and the rest of the team for making my experience great!! More
I was help as soon as I got out of my car. I was on a very restricted time schedule and Brandon & Rebecca were very great on getting me out before I had to be at work. They both also helped be get the be very restricted time schedule and Brandon & Rebecca were very great on getting me out before I had to be at work. They both also helped be get the best price for my car. More
Badara is AMAZING!! I came to the dealership after a horrible life event and Badara was extremely knowledgeable and most of all patient. I am so thankful to have come to this dealership and be serviced horrible life event and Badara was extremely knowledgeable and most of all patient. I am so thankful to have come to this dealership and be serviced by Badara. He really raised the bar for other dealerships. The absolute best! Everyone go see Badara! I brag about him everyday! I love my Kia Sportage. Awesome service! More
My husband and I knew that we were going to be in the market for a new vehicle so we were running around town doing some comparison shopping between vehicles since it had been some time since our last ve market for a new vehicle so we were running around town doing some comparison shopping between vehicles since it had been some time since our last vehicle purchase. When we came to Casey Kia, it was late and we received a very warm welcome from Laura. She is so very knowledgeable about the Kia vehicles. We told her why we were visiting Casey Kia and what our plans were about buying a vehicle. She showed us the Sorento and we were able to test drive it that night. My husband really liked the look of the Optima, so Laura showed that car to us too. Laura worked with us to ensure that we made the best choice for us. When she was not available to us, she made certain that her other sales associate, Todd, was there to answer questions and help us out. Todd let me take the Optima and Sorento out for test drives even though the weather was rainy and stormy. Laura and Todd were never pushing for us to make a purchase. They know that a big purchase like this needs to be made with lots of thought and consideration. I had wanted a different vehicle color and trim combination than what was available on the lot so Casey Kia found an EX model that they could transfer in; Laura got us into an SX Limited model that was on the lot for almost the same cost as the EX so we decided to purchase the new 2014 Kia Sorento SX Limited and we could not be happier. Laura and Todd stayed with us until nearly 10 pm to let us make our vehicle purchase. It really was a pleasure to work with Laura and Todd and the those we met of the Casey Team, Rebecca and Shawn. More
Mr. Sow was very courteous and very professional. He took the time to listen to me, and understand what I was looking for in a vehicle. He also understood that I wanted the moon and stars, but that fin took the time to listen to me, and understand what I was looking for in a vehicle. He also understood that I wanted the moon and stars, but that financially, I didn't think that I could afford that. Surprisingly though, he was able to get me the moon and stars on my budget. I am extremely happy with my purchase and with my experience at Casey Kia. Thank you Mr. Sow for taking the time to get to know me and my family, and for understanding our needs. More
Purchasing my Kia at Casey Kia was a great experience. Qasem Qasem was my salesperson. He was very knowledgeable regarding my car, it's features and thorough. He made sure I understood the features and Qasem Qasem was my salesperson. He was very knowledgeable regarding my car, it's features and thorough. He made sure I understood the features and how to use them. I got a great discount & Roberto worked with me on the down payment and financing. Qasem, Roberto and Shawn were very helpful, understanding and passionate. I look forward to a relationship with the dealership. Ruth Tomaseski. More
My husband and I got to test drive 3 of the Kia models. We had Great assistance by Laura Gayle. We are definitely considering all options she helped present to us. Laura is a real nice and easy personality We had Great assistance by Laura Gayle. We are definitely considering all options she helped present to us. Laura is a real nice and easy personality and made our experience very good.. We will definitely look to Laura when we decide to make our new purchase. More
Laura Gayle was very professional, and knowledgeable of their products. Laura, while helping a trainee, gave with my daughter and I superb service! Although we didn't get the deal of the day, we did rece their products. Laura, while helping a trainee, gave with my daughter and I superb service! Although we didn't get the deal of the day, we did receive 100%+ service. I look forward to dealing with Casey Kia, and Laura again when the time is right. More
The sales person, Badara Sow was excellent. My "GREATS" are for him. Also Shawn was a big help and treated me with much respect. I did have a problem with Roberto not returning my phone calls. "GREATS" are for him. Also Shawn was a big help and treated me with much respect. I did have a problem with Roberto not returning my phone calls. Badara went on vacation and asked me to call Roberto. I called him several times and really got a run around from the ladies that answered the phone. I don't think it was their fault and I think they gave him the messages. I don't know if he is the manager or what his position is but a common courtesy is to pick up the phone and return the call. When I called the Ladies said he was either in a meeting or not there. I left several messages and he never responded. The car could have been detailed more inside. I didn't realize until a few days after that the seats and console had not been wiped down. More
My experience with Casey Kia and Brandon Thompson was very positive. Brandon was very knowledgeable of the products and services offered by this dealership. His demeanor was very mannerly, and upbeat. Pu very positive. Brandon was very knowledgeable of the products and services offered by this dealership. His demeanor was very mannerly, and upbeat. Purchasing a new vehicle is a huge decision and not always a pleasant experience, but Brandon made it as pleasant and easy as possible. The dealership was very clean and appealing, and also easy to find. It is in an excellent location. I was introduced to the service manager and also met with the finance manager and they were both very pleasant and their input helped influence my decision to purchase my beautiful, new Kia Optima from Casey Kia. More