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Casey Kia

Newport News, VA

4.8
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,491 reviews

March 03, 2014

So when we first drove up we were greeted by the time we had gotten out of our car. The car we had originally went in for had been sold the day before but Jeff was able to find us a great vehicle in the pr More

by nathanreesman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2014 -

Casey Kia responded

It's great to hear that Jeff could help you to feel comfortable and at ease during your car buying experience! That's how we want all of our customers to feel and we want them to feel confident in our employees. We hope you enjoy your new car and to see you back for any future needs!

February 01, 2014

Very helpful dealership! Wasn't stressful at all like a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :) More

by dgtldonkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 03, 2014 -

Casey Kia responded

Thank you for sharing your experience at Casey Kia! We love hearing from our customers and appreciate your kind words. Stress-free is the best way to go through the car buying process and we're glad we could help make it that way for you. Enjoy your new Sorento and come back to see us for anything you may need in the future!

January 29, 2014

This was my first car buying experience after meeting my salesman Jeff he showed me a car that was a potential "THIS IS IT" car. After a few days of great customer service I decided that "THIS IS IT" and pu More

by Eternal16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 29, 2014 -

Casey Kia responded

Thank you for sharing your experience! We are glad to hear that Jeff could help you find the right car and consistently be there to help you through the process. We hope you will come back and see us for any needs you may have in the future!

January 21, 2014

Jeff Melick was the model salesperson. Very informative, helpful and responsive to our needs. Highly recommend him! He followed up and was concerned that we were completely happy with the vehicle. More

by kay2gribble
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2014 -

Casey Kia responded

Thank you for your kind review and we appreciate your recommendation! We are glad to hear that Jeff could provide you with such a great car buying experience and follow up to be sure you were happy with your vehicle. Please come back and see us with any future needs you may have!

January 19, 2014

From the moment we pulled up we were greeted with great service. I came looking for my first car and was shown the Hyundai Accent that I left with by Jeff. Jeff is a great salesman and was very kind and he More

by smmallis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2014 -

Casey Kia responded

Wow, we are so happy to hear that Jeff was so caring and thorough during your car buying process! We are also proud to hear that he was so knowledgeable and could give you the excellent experience you had. Enjoy your new Accent and come back and see us for any future needs. We look forward to having you!

January 19, 2014

Kellie helped me the moment I got in, I told her my situation and she didn't try to hard sell me on anything i couldn't afford. My kids were being anxious but hse was patient with them , gave them toys More

by ArthurBernier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2014 -

Casey Kia responded

Thank you for your kind words and recommendation! We're so glad to hear that Kellie could provide you and your family with such a welcoming experience. Your business is appreciated and we are proud to be able to serve you. Enjoy your new Soul and we hope you will come back in the future for any other needs!

January 17, 2014

Laura is one of the most amazing people I've ever met. I had been to 8 car dealerships when I came to Casey Kia and she was by far the nicest and most caring sales representative. I went in expecting More

by Brunetti23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Jan 20, 2014 -

Casey Kia responded

We are so proud to hear about Laura's great customer service and that she could make you feel at ease and confident during the buying process! Our customers are our number one priority and we want them to feel welcome and taken care of. We really appreciate your kind review. Enjoy your new Sorento and please don't hesitate to come back and see us for any future needs!

January 09, 2014

This was an overall great experience thanks to my salesman. Casey Kia is a great place to purchaae a car due to the personalized service you'll receive from the staff. I would highly recommend this d More

by Neykia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Wright
Jan 10, 2014 -

Casey Kia responded

Thank you for your recommendation and kind words about Casey Kia! We are so glad your buying experience was a pleasurable one and that you felt like a priority. Please don't hesitate to let us know if there's anything else we can do in the future!

January 09, 2014

Laura provided extraordinary customer service! She was friendly, educated on the product, and highly efficient. I found she stood apart from other sales reps I have encountered at other dealerships becaus More

by lsumner757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle, Laura Gayle
Jan 10, 2014 -

Casey Kia responded

We're happy to hear that Laura could provide you with such great service. Our customers feeling respected and like our first priority are important to Casey Kia and we're glad you experienced that. We truly appreciate your kind review and recommendations. We look forward to working more with you and possibly your family members in the future if we get the chance. Enjoy your Soul and don't hesitate to let us know if we can do anything else to help!

January 08, 2014

The Customer service was excellent. No pressure and great confidence on knowledge of vehicles and what was looking for. I had a excellent experience and even got a better deal than I expected on model of the More

by Tywil4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Jan 10, 2014 -

Casey Kia responded

We are glad to hear that Brandon could help you find the vehicle you wanted and could get you into it so quickly! We never want our customers to feel pressured to buying a car that isn't right for them. Enjoy your new Forte and please come see us again in the future!

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