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Casey Kia

Newport News, VA

4.8
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,491 reviews

April 21, 2014

They LIstened to me! I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sara More

by shawl1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Smalls
Apr 22, 2014 -

Casey Kia responded

We are proud to hear all the things Sarah did to give you such a great experience all the way through the buying process! Our customers deserve the best and we believe they should feel completely confident in their purchase. Follow up is one of the key things we believe to enhance the customer's experience. It's great that Sarah was accommodating to what worked best for you and that the rest of our departments were so informative as well. Your recommendation and kind words are truly appreciated and we hope to see you back in the future!

April 17, 2014

Great Dealership I’ve always taken my Kia optima Hybrid in for service and this particular service needed my car to stay for a couple of days. Casey KIA was nice enoug More

by AmarliaOsouna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Apr 22, 2014 -

Casey Kia responded

We're glad to hear that Laura was so helpful and provided you with such great customer service! We are proud to hear that she took a lot of time with you to get you acquainted with your new vehicle and to make sure you liked what you were looking at. Thank you for trusting Casey Kia and your compliments on the dealership. Enjoy your new Kia and we hope to see you again in the future!

April 01, 2014

The Walton's Sarah is a wonderful sales person. She was very excited to help, and made the car buying process pleasant. I would definitely recommend her. Thanks More

by awalton89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Smalls
Apr 02, 2014 -

Casey Kia responded

We are happy to hear that Sarah took such great care of you! It's great that she could provide you with a positive buying experience and helped you find the perfect vehicle. Thank you for your recommendation and choosing Casey. We hope to see you again in the future!

March 29, 2014

Outstanding sales person Jeff is very good at his job and gave me superb customer service. Very friendly and works hard to make customers happy. Always had a smile on hose fa More

by Samboulware13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2014 -

Casey Kia responded

We are happy to hear that Jeff could provide you with such a great experience! It makes us proud to hear your kind words about him. We hope you will come back and see us for any future needs!

March 29, 2014

My experience at casey kia was amazing. Jeff came up to us when we first arrived and was very friendly and honest with me up front about what I would need to go through to get a new vehicle. He helped me u More

by ajesus87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2014 -

Casey Kia responded

We are happy that Jeff took such good care of you and provided you with excellent customer service! He is definitely an asset to our team and it's great that he worked to find the perfect vehicle for you and your family. Thank you for choosing Casey Kia and enjoy your new vehicle. We appreciate your recommendation and hope to see you back in the future!

March 21, 2014

I went to Casey Kia to look at the new Kia Optima and Sportage. I was paired with Jeff Melick (salesperson). The Kia Sportage was a little big for my needs so I test drove the Optima. After Jeff explaine More

by DeanJaeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 25, 2014 -

Casey Kia responded

Thank you for sharing your experience and choosing Casey Kia! It makes us so proud to hear how Jeff and our staff treated you and all that they did to help you find the perfect vehicle. We never want our customers to feel pressured when going through the buying process. It should be enjoyable, easy, and fun. We hope you are enjoying your Optima and truly appreciate your recommendation. Please come back and see us for any other needs that may come up in the future!

March 11, 2014

Jeff Melick was the BEST.....he was patience and kind. He answered all my questions and put in the right car that worked for me. I truly appreciate him and I think him for his time. More

by crcclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 12, 2014 -

Casey Kia responded

It's great that Jeff could give you such a great experience at our dealership! We are glad he could share his knowledge and get you the perfect car. Thank you for choosing Casey Kia and taking the time to write this. We hope to see you back for any future needs!

March 11, 2014

Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and exp More

by dmajan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 12, 2014 -

Casey Kia responded

Daniel, that's so great to hear! We are proud of Jeff for providing you with the customer service you deserve and keeping you on the same page with your trade in. We appreciate your recommendation and kind words. Please come back and see us for any future needs!

March 11, 2014

Jeff was awesome with great customer service. After a long search he got me the vehicle I exactly wanted. I was very pleased with his service!! More

by Archrisp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 12, 2014 -

Casey Kia responded

We are glad to hear that Jeff could help you find the perfect vehicle and that you left a satisfied customer! Enjoy your new car and we hope to see you back in the future!

March 08, 2014

Ms.Laura wa very knowledgeable in helping us find the car we purchased. She gave us quality service with no pressure to decide, also provided information on the Kia forte. She was very attentive to our needs More

by ms_yvonne70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Mar 12, 2014 -

Casey Kia responded

We are so glad to hear that Laura provided you with such great customer service and an excellent buying experience! We're happy you found the perfect vehicle and at the right price. We appreciate you taking the time to review us and hope you will come back to see us for any future needs!

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