Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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They LIstened to me! I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sara I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sarah was very knowledgable about the cars and laid back. We talked about what I could afford and she kept me on course because I love all the bells and whistles and she helped me so that I was able to get some of the ones I wanted. Seh called and checked in on and I felt like I was talking to a friend instead of a high pressured salesman. She explained the entire process along the way and introduced me to the team that would be helping me wiht my financing. On the day I picked up the car Sarah was right there and she took her time as we went through everything that the car had to offer she walked me through each thing so that I had knowledge of each step. Then she set up my first appointment for the 30 day check up and text me the date and time. The other thing I loved about Sara was that she was very respectful of my time. She would text me instead of calling me which was great as I could answer her and let her know where I was at. The management and the Finance manager were great too. They worked closely with me explaining each step and what we were waiting for. I would recommend this dearlership and the Kia to anyone I know. I will tell anyone I know looking for a car to go to Sarah because she really does deliver and takes care of the buyer. More
Great Dealership I’ve always taken my Kia optima Hybrid in for service and this particular service needed my car to stay for a couple of days. Casey KIA was nice enoug I’ve always taken my Kia optima Hybrid in for service and this particular service needed my car to stay for a couple of days. Casey KIA was nice enough to let me hold a new vehicle while I waited for mines to be completed. I was teamed up with Laura Gayle and what a delight it was to work with her. She listened to my concerns and answered them, she made sure I picked the car of my choice (loaner) and insisted I try another if I did not like the one I currently had. From there I grew attached to the Vehicle I drove for a couple of days and ended up leasing it. After the purchase she helped me familiarize myself with the new features and the next day (a lot changed from 2011 to 2014). Also thanks to Mr. Dial the Sales Manager and Mrs. Stewart service Manager, and the friendly crew! More
The Walton's Sarah is a wonderful sales person. She was very excited to help, and made the car buying process pleasant. I would definitely recommend her. Thanks Sarah is a wonderful sales person. She was very excited to help, and made the car buying process pleasant. I would definitely recommend her. Thanks More
Outstanding sales person Jeff is very good at his job and gave me superb customer service. Very friendly and works hard to make customers happy. Always had a smile on hose fa Jeff is very good at his job and gave me superb customer service. Very friendly and works hard to make customers happy. Always had a smile on hose face when working with me. He has made me a very pleased customer. I wouldn't have wanted to work with anyone else. More
My experience at casey kia was amazing. Jeff came up to us when we first arrived and was very friendly and honest with me up front about what I would need to go through to get a new vehicle. He helped me u us when we first arrived and was very friendly and honest with me up front about what I would need to go through to get a new vehicle. He helped me understand how important it would be for me to get into a new more reliable vehicle for my family. He really worked well with me in his negotiations and he is a very friendly and patient person the entire deal. He didn't get frustrated at any time. I really enjoyed my experience with him and I would recommend any of my loved ones to work with jeff. More
I went to Casey Kia to look at the new Kia Optima and Sportage. I was paired with Jeff Melick (salesperson). The Kia Sportage was a little big for my needs so I test drove the Optima. After Jeff explaine Sportage. I was paired with Jeff Melick (salesperson). The Kia Sportage was a little big for my needs so I test drove the Optima. After Jeff explained the different trims (LX, EX, SX), I decided on the EX. The EX was perfect for my price range and has a lot of style and features for under $30k. I wasn't ready to buy that day and the dealership was very understanding. I felt no pressure by Jeff or the dealership to buy. After checking out the competition, the Optima was the car for me and I headed back to Casey Kia. The selection of colors was limited for the specific packages I wanted but Jeff worked hard to find the color and trim I wanted at a partner dealership, and hooked me up with a similar model Optima to drive while mine was delivered. That was late on a Saturday and by Monday afternoon my car was ready for pick up. With the rebates and offers, I was given a great price and a low interest rate. I bought the car and overall, I am very satisfied with the entire process. I definitely would recommend Jeff and Casey Kia to my friends and family. More
Jeff Melick was the BEST.....he was patience and kind. He answered all my questions and put in the right car that worked for me. I truly appreciate him and I think him for his time. answered all my questions and put in the right car that worked for me. I truly appreciate him and I think him for his time. More
Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and exp asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and explained all of its features. I wanted the 2013 Hybrid and he guided me through the whole process and was very helpful and friendly at the same time. I ended up getting a great deal on the 2013 Optima Hybrid after the trade in. Again, I'm never disappointed with the service, and I would recommend Casey Kia hands down if you are looking for a new car. I would definitely work with Jeff in the future; he truly was of great help, very knowledgeable, and overall a great guy. He made the process look very simple and all the time I felt that I understood the deal I was getting. Thank you Jeff! Daniel Majan More
Ms.Laura wa very knowledgeable in helping us find the car we purchased. She gave us quality service with no pressure to decide, also provided information on the Kia forte. She was very attentive to our needs we purchased. She gave us quality service with no pressure to decide, also provided information on the Kia forte. She was very attentive to our needs and budget we wanted to have as a monthly payment. The overall Customer Service is and was greatly appreciated. We thank you very much for asissting us. More