Casey Kia

Purchase of a new vehicle We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. O We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. Our salesman James Dennis and The General sales manager Roberto Dial did an excellent job and were very attentive to our needs. They found exactly what we needed and the whole process from the paperwork to explaining how all the new gagets worked was very pleasant. I will buy my next car from them without hesitation. More

Best Kia Dealer!! These guy's Matt, Steve, Seth, they made buying our 5th Kia one of the easiest buy's we've every made. In the past we have had bad experience with Ki These guy's Matt, Steve, Seth, they made buying our 5th Kia one of the easiest buy's we've every made. In the past we have had bad experience with Kia dealers but these gentleman turned that all around for us. They made our day pleasant, our experience with ease, and helped us find the car and financing that was right for us. They didn't let us leave till they felt that we were satisfied with everything from begining to end. We drove in with a Kia and drove off the lot with a new Kia. Matt worked with us to hunt down a car that made my husband happy, which isn't an easy task. Steve found us great financing that worked for our budget. Poor Seth kind of got the raw end of the deal. He did a great job detailing the car, but my husband has severe OCD, so he ran Seth back and forth three times. Seth was really great about it, even worked passed closing time to meet my husbands obsessions. We've dealt with four different Kia dealers in the past 15 years we have been together, and this team is the one! More

Bad Experience The following describes my experience. ----Email to salesman WITH CC TO MR. SPARKMAN: Dear Mr. Thompson: I would like to describe my and my husba The following describes my experience. ----Email to salesman WITH CC TO MR. SPARKMAN: Dear Mr. Thompson: I would like to describe my and my husband’s highly unsatisfactory experience when buying our 2015 Kia Optima at Casey Kia on July 31, 2014: 1. We found that you were extremely knowledgeable, took your time to explain all aspects of the car, friendly and not aggressive. We did enjoy this aspect prior to buying the car. We had already taken the car for a test drive and negotiated a price before coming in to finalize the deal. Incredibly, we were still there for four hours, from 3 PM to 7 PM! Every transaction took a long time and I became extremely tired and hungry. There was absolutely nothing offered to me to help alleviate my discomfort (coffee, nabs, etc.). An apology for the lengthy process and an offer “Can I get you something?” would have been appreciated. All other dealerships that I have visited have an area set up with coffee and snacks. So my impression was that I was not a valued customer. 2. I felt patronized and condescended to several times: *I did not like the joking when I brought up a request or noticed something incorrect. *When I asked about an suv, you answered, “Are you sure that you can handle that?”. *The finance officer talked about several extended warrantees that we did not understand. He said, “Oh, I can see that you need pictures” or something similar. This statement was unnecessary, unprofessional and extremely impolite. I said that we wanted to finance a portion of the cost; he then made calls to ? without explaining what he was doing. BOA offered a good rate but he mentioned several times that we should go with LFCU with a slightly higher rate because we do our banking with them. We found this strange. All of this took time and we were already exhausted. 3. The car had been detailed before we arrived. I noticed that you took the car back to the detailer sometime during the signing process. I thought that the detailers probably missed something. Before taking possession of the car, I thoroughly examined it. This car had been detailed at least two times, but I still had to use a tissue to remove all of the white packaging pieces left on the car to determine if they were flaws. You then offered to do another detail job when we come in for the tags. This company needs a new detail crew. I did find a very small paint chip which you said would be fixed. 4. On August 8, Sherry ? called to let us know that the tags had arrived. She said that we could pick them up then or wait until the 30 day checkup. 30 day checkup??? Neither my husband nor I remember hearing this (and we definitely would remember, especially since it did not involve numbers). 5. The recorded message that we received from your General Manager, Mr. Sparkman, sums up the entire experience. We have always had someone personally call, usually a receptionist, to inquire about our visit and to see if we needed anything. We were warmly greeted by Mr. Sparkman when we first arrived to look at the Optima; but the automated call a few days after we bought the car was impersonal, cold and the opposite of a genuine concern about our experience. Sincerely, Betty Lawrence ----Mr. Thompson responded with a thoughtful and apologetic email. Never heard a word from Mr Sparkman. ----Email to Ms. Sherrick, KIA Consumer Affairs, October 24, 2014: I would like to ensure that Corporate HQ is aware of my experience when I purchased a car from Casey Kia, Newport News, VA on July 31, 2014. I am adding additional information regarding the below experience. I visited the showroom a second time to pick up the tags and waited in the reception area where, to my utter surprise, I saw coffee pots and a machine with nabs! I still don’t understand why Mr. Thompson never apprised me of their availability when I repeatedly stated how hungry and tired I was. On another occasion I wrote an email to Mr. Thompson asking for help with the media systems in the car; I never received a reply. This occurred after he responded to my email apologizing and saying to contact him with any questions. No response. ----Posted experience on Kia FACEBOOK page. No response. ----Dec 31, 2014: Went to Casey Kia to cancel the extended service contract and to appraise my Kia because I intended to sell it. MR. SPARKMAN assumed that I was a new customer and approached with extended arm for a handshake. I told him that I would not shake his hand because he had never contacted. HE BECAME ANGRY AND TOLD ME TAKE MY CAR SOMEWHERE ELSE BECAUSE HE DID NOT WANT MY CAR ON HIS LOT!!! He reacted like a petulant child and walked away. He then stood in the office doorway watching while I signed papers to cancel the contract!! ----Because I never did like the car and wanted nothing more to do with KIA, I sold it to CARMAX the same day and purchased a different car from Tysinger Motors, Hampton, VA. I lost a lot of money but the peace of mind is well worth it. More

Purchase of New Auto I went in to look at a vehicle shown on the internet and to meet the Internet Salesperson. I was immediately taken over to another Casey dealership no I went in to look at a vehicle shown on the internet and to meet the Internet Salesperson. I was immediately taken over to another Casey dealership not far away and viewed the vehicle in person. I was very impressed with what I saw, as this was a special, "bucket list" purchase for me. More

George is The Bomb I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make sure that I got the best value for my money. The transaction went through with out a hitch. i would recomend George to anyone who is looking for a no nonsence sale of a quality vehicle. George will work to get you the best deal he can. More

Thank you Casey Kia! After putting over 215,000 on my Kia Rio, Sarah Smalls helped me walk out with a new vehicle I loved that was within my budget. I love my 2014 Kia Sou After putting over 215,000 on my Kia Rio, Sarah Smalls helped me walk out with a new vehicle I loved that was within my budget. I love my 2014 Kia Soul! Sarah was kind and she truly understood what I wanted in a vehicle and at what cost. More

My experience We didn't have a great past credit history but Casey KIA gave us a chance and let's u choose from a good selection of cars they even made sure the pri We didn't have a great past credit history but Casey KIA gave us a chance and let's u choose from a good selection of cars they even made sure the price fit our monthly budget! I will be buying from them again!! Our salesman David did a great job!! More

Amazing I went Casey Kia and worked with Sarah Smalls after sitting at Casey Volkswagen for hours and receiving bad customer service. I did not have a lot of I went Casey Kia and worked with Sarah Smalls after sitting at Casey Volkswagen for hours and receiving bad customer service. I did not have a lot of hope that my experience at Casey Kia would be different but I had spoken with Sarah on the phone and she was very positive so I decided to give it a try. When I arrived on the lot I was greeted immediately and asked if I was there to see someone certain, I let them know that I was and they took me right to Sarah. Sarah was optimistic, positive, realistic and encouraging through the entire process. I really did not think I would be able to finance a car, especially one that I really wanted but they made it happen. I worked with Sarah, Brandon, Rebecca and Sean at Casey Kia and they were amazing. I would never go back to Casey Volkswagen but Casey Kia will see me again! More

EXCELLENT! Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and custom Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!! They HEARD me, worked with me, and met the terms I needed. I love my new Sorento! More

love Sarah and Roberto Sarah was a very nice sales person and was willing to do the best for us. We looked at three different cars and decided on the Forte. Got what we want Sarah was a very nice sales person and was willing to do the best for us. We looked at three different cars and decided on the Forte. Got what we wanted and payments pretty close to what I wanted. More