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Casey Kia

Newport News, VA

4.8
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,491 reviews

May 22, 2015

Bad situation made right. Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closin More

by Was a Kia fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager, general manager
May 20, 2015

A great explained detailed information on buy a new car Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks More

by Metri19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
May 20, 2015 -

Casey Kia responded

That's what we like to hear! An excellent car buying experience with the help of our amazing dedicated staff. Our team prides themselves on being able to provide our customers with a level of transparency, product knowledge and customer service that simply cannot be matched. We truly appreciate your business. Enjoy your new Kia, and welcome to the Casey family!

May 19, 2015

Fantastic Experience Wonderful Service Spirit Lifting Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I More

by Appreciative
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, Steve Jernigan, George Bozeman, Steve Jernigan
May 20, 2015 -

Casey Kia responded

You are very welcome. It is so great to hear George and Steve both provided you with such an excellent car buying experience. Our team strives to make sure that our customers receive only the top notch customer service that they deserve. We truly appreciate your business, and please let us know if there is anything else we can do for you. Enjoy your new Kia, and welcome to the Casey family!

May 01, 2015

GREAT EXPERIENCE They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in. More

by kolelewsader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 04, 2015 -

Casey Kia responded

Thank you for sharing your great comments. It is great to hear that Matt and his team was able to work out a deal that helped you get into the car that was perfect for you. Our sales team strives to make sure that our customers always drive away completely satisfied. We aren't happy until you are happy. We appreciate your business, and please let us know if there is anything else we can do for you. Enjoy your new car, and welcome to the Casey family!

March 19, 2015

"Heather Harrington is the best" it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the re More

by darrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan
Mar 20, 2015 -

Casey Kia responded

Thank you so much for your great comments Darrell. It is always great to hear about Heather taking such great care of you during your car buying experience. We believe in helping our customers find the vehicle that is perfect for them as opposed to trying to sell them on something that they do not want. We truly appreciate your business, and please do not hesitate to reach out to us if you need anything else. Enjoy your new truck!

March 15, 2015

Great price and fantastic sales associate! We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she More

by rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan
Mar 16, 2015 -

Casey Kia responded

Rick, we appreciate you taking the time to share your comments. We are very happy to hear that Heather was able to provide you with such a pleasant car buying experience at our dealership. We pride ourselves on being able to provide the fun and worry-free car buying experience that all of our customers deserve. We truly appreciate your business, and please do not hesitate to contact us if you need anything else. We hope you are enjoying your new car!

March 12, 2015

Kia Soul purchase I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality More

by bwwilson
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Mar 13, 2015 -

Casey Kia responded

Thank you for taking the time to share your comments. It is great to know that Laura was able to provide you with such a good car buying experience. Our staff prides themselves on being to give our customers the caring and friendly service that they deserve. We truly appreciate your business and please feel free to reach out to us with any questions. Enjoy your new car!

February 23, 2015

Satisfied Customer After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this pr More

by rudolph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Feb 24, 2015 -

Casey Kia responded

Wow! Thank you so much for your great comments. It's so great to hear that Laura was able to put you at ease so that you may have an excellent car buying experience. Our sales team works hard to go the extra mile for our customers. We aren't completely satisfied until our customers are completely satisfied. If you ever need anything from us, please do not hesitate to call. Enjoy your new Sorento!

February 16, 2015

OVERWHELMING THOUGHT OF LOVE I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY M More

by Jameka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 17, 2015 -

Casey Kia responded

Wow! Thank you so much for your feedback Jameka. We are happy to hear that you had such a great visit to our dealership. We strive to make sure that the car buying experience is as fun and worry-free as possible for all of our customers who come to visit. If there is anything you need, please do no hesitate to reach out to us. Enjoy your new car!

February 01, 2015

Purchased of a Used Vehicle Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was More

by 2sharpe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan
Feb 02, 2015 -

Casey Kia responded

It's our pleasure to have helped you into your new vehicle and we're happy you came to Casey Kia! Thank you for taking the time to share such a great experience and for your kind words. It's great that our team took good care of you and made sure you were satisfied. Enjoy your new car and we'll see you next time!

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