Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Bad situation made right. Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closin Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closing doors) would not close completely. Door handle was broken by a family member who did not know the door electronics did not work. Service person stated there were recalls on both electronic issues, but we were not notified. Apparently - this was an optional recall for the car company Kia (for Kia to notify customers - dealers were NOT permitted to notify their customers) - Kia "optioned" not to spend the money for the recall. (great way to take care of your customers) Time to make repair was reasonable. There were some issues with charges for services we did not authorize in advance and after talking to the GM the charges were reversed. The following day we noted that neither issue we took the car in for were truly fixed (they appeared fixed the prior day - but the next day the slider would not close and the car was randomly locking). Expressed my unhappiness to both the dealer on followup calls and to Kia corporate. Received a call from maintenance manager offering to pick up my car (giving me a loaner) and make all repairs for free, including broken door handle. Reluctantly took him up on the offer. Took considerable time to diagnose and repair, but we were covered by loaner car till ours was returned. While unhappy with the original situation, dealer took extraordinary action to make this right and there follow up was sincerely appreciated. More
A great explained detailed information on buy a new car Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks More
Fantastic Experience Wonderful Service Spirit Lifting Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I am sure whoever they deal with agrees with me. I greatly thank them both. More
GREAT EXPERIENCE They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in. They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in. More
"Heather Harrington is the best" it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the re it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the rest of the staff there heather took the time to find out what i wanted and what i could afford she didnt try to sell me something i didnt want in the end i got my new truck and alot of extras i never would have thought i would recive because of heather casey has just got a custormer for life and i will STRONGLY recomend them to everyone once again thank you heather you truley are amazing More
Great price and fantastic sales associate! We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she drive the car from another lot to Casey Kia for us, she gave us a nice tour of the car, smiling and friendly the whole time, on the coldest day of the year with snow all the way up to here! She was fantastic! And after a nice test drive, we decided to take the car. Casey Kia's price was so good, we didn't even haggle. We are very happy with our purchase, and surprisingly happy with our experience at Casey Kia. We both normally dread the "car buying" experience, but not this time. Thank you Heather and Casey Kia! More
Kia Soul purchase I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality of the car I bought are great and I feel relieved knowing I have the Kia warranty. The only complaints I would have are that I felt I received a lowball offer on the car I traded in (which also happened to be a relatively newer Kia) and wasn't given an explanation of how/why the trade in value was determined. Part of that is my fault for not asking. I also didn't like the hard sell push for the dealership added warranty in the business office. I understand it's the nature of the business but it was overkill at that point. I would recommend this dealership and definitely my sales associate. More
Satisfied Customer After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this pr After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this process. I worked with Laura Gayle to investigate a purchase. Laura quickly put me at ease and lead me through the process. I was impressed with her attention to my needs and her clear perception of my situation. She gained my trust and we were able to partner a great selection and an outstanding price. Laura went the extra mile to present the Sorento's features and insure I was able to use them. We closed the sale and I walked away a happy customer. Outstanding job Laura and Casey Kia! More
OVERWHELMING THOUGHT OF LOVE I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY M I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY MADE IT A SMOOTH PROCESS FOR ME PURCHASING MY CAR. THEY SAT DOWN AND EXPLAINED THINGS TO ME AND THEY DID NOT BEAT AROUND THE BUSH THEY WERE VERY UPFRONT WITH THINGS AND HOW THE PROCESS WORKED, I AM NEVER EVER GOING ANYWHERE ELSE FOR ANY OTHER CAR BUT THEM!!!! More
Purchased of a Used Vehicle Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was nice and friendly. Casey Kia really worked with me and my budget [recent graduate]. At first, I was nervous because we all know how most salesmen can be, but I felt so comfortable working with James Dennis and Steve. They really looked out for me, and answered all my questions. I was able to take the car home for a couple of days so I can see how it would drive to and from work. I never thought I would end up with a Hyundai but it was love at first sight when I saw my car sitting on the corner of the lot. I test drove another car that was there, but when I drove my little red car on the highway, it definitely gave me a reason to buy it, especially from Casey Kia! Thanks James Dennis and Steve!! :-D More