Casey Kia

Took the time to understand our situation From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to ear From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to earth approach to customer service on display at this dealership was literally unlike anything I have ever experienced. The car we bought was not for me, but for my father who is older and on social security. Our salesman Badara Sow was unreal, and I mean that sincerely. He took the time to understand my fathers situation and answered every question we had (and that was a lot) without any sign of frustration. The rest of the staff as I mentioned was fantastic as well. Roberto and Steve also answered tons of questions and stayed hours past closing time to make it happen. Also... this was my fathers first new car, and so it was a huge deal to him. Thank you guys for everything, you have earned a family of loyal customers. More

Excellent customer service Wonderful service This is the 3rd Vehicle I have bought from this dealership and Badara is one of the best sales man I have ever worked with. Bada Wonderful service This is the 3rd Vehicle I have bought from this dealership and Badara is one of the best sales man I have ever worked with. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to the Kia team but this time was by far the best. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Great job! More

Excellent Customer Service! Badara Sow is a reflection of the quality and service of the Casey Kia dealership. He was great! Helped us get the vehicle and deal we were expecting. Badara Sow is a reflection of the quality and service of the Casey Kia dealership. He was great! Helped us get the vehicle and deal we were expecting. Great dealership to deal with and excellence service from every employee, from the sales person-manager-financing department. Thank you again!! More

Great Experience as Always! This is the 3rd Vehicle I have bought from this dealership and Badara has been my sales representative each time. Badara is friendly and knows the ve This is the 3rd Vehicle I have bought from this dealership and Badara has been my sales representative each time. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to Badara. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Thanks once again. More

Excellent!! Very Satisfied! Badara Sow..... On a scale of 1-10 give him 12. Mr. Badara Sow went above and beyond to make my vehicle purchase enjoyable, fun and an AWESOME experi Badara Sow..... On a scale of 1-10 give him 12. Mr. Badara Sow went above and beyond to make my vehicle purchase enjoyable, fun and an AWESOME experience. I will highly recommend my friends to Mr. Badara Sow, Mr. Roberto Dial and Casey Kia. Thanks so much. More

Promised a great deal and delivered, Great job Badara!! My family had searched for many months to find the right car at the right price from the right dealer and this month we bought a 2015 Sportage at Case My family had searched for many months to find the right car at the right price from the right dealer and this month we bought a 2015 Sportage at Casey Kia. This dealer seemed to have a reasonable inventory that allowed us to make a good choice. Our sales person (Badara) out-shined many other sales people we encountered at many other dealers. When I say many we went through at least 8 other dealers including 5 different makes of cars. we were pleased with Badara's personal attentiveness and down to earth style. thanks again More

Great Service at Casey Kia My husband went online to Casey Kia and saw a Kia Sportage that he thought I might like. I am glad he saw my new vehicle and we were introduced to Lau My husband went online to Casey Kia and saw a Kia Sportage that he thought I might like. I am glad he saw my new vehicle and we were introduced to Laura Gayle. A very nice person and went beyond to help us purchase our vehicle. The overall atmosphere of the dealership was very relaxing and everyone was so helpful. Would recommend Casey Kia and Laura Gayle our salesperson to family and friend. You guys are awesome! More

"Very well satisfied". I was in the market for a new vehicle and decided to take a trip to Casey Kia of Newport News!! I was greeted by a salesman by the name of Badara Sow! I was in the market for a new vehicle and decided to take a trip to Casey Kia of Newport News!! I was greeted by a salesman by the name of Badara Sow!! (I have always tried to stay away from a male salesperson). But this guy made my shopping experience enjoyable, not like pulling teeth you get from some salesman. I am the proud owner of a 2016 Kia Sorento. I will highly recommend Badara and Casey Kia to anyone looking to purchase and automobile!!! More

Casey Kia went beyond our expectations. My wife and I went to Casey Kia on July 26th to just test drive a 2016 Sorento. We had reservations dealing with the Casey Auto Group after a not so p My wife and I went to Casey Kia on July 26th to just test drive a 2016 Sorento. We had reservations dealing with the Casey Auto Group after a not so pleasant experience with Casey Honda earlier in the week. After pulling up, we were greeted by Mario Naranjo. I explained to Mario what we were looking for & that there was a specific stock# we were interested in. He located the vehicle, brought it around and started to give an explanation on the features and engine. To be honest, I didn't want to hear the rundown on the features and engine(I reviewed all that the night before). I just wanted to test drive the Sorento to make sure that it felt right and let Mario know that. He then said, "Hey man, let me do my job." Now to anyone reading this review and that last sentence, it was not what it sounds like. The best way to describe that would be how FRIENDS would talk to one another. It gave me a good smile and laugh. Mario started the test drive to show me some of the in and outs while driving which were definitely useful. He then let me take over and didn't mind one bit that we went further out of normal 10 mile or so test drive. When we got back to the lot, I told him the test drive went real good. He then asked what we had in mind. I explained that my wife had numbers she crunched and felt comfortable with after doing research on a few dealers including Casey Kia. I also explained that I didn't want to offend him by presenting our numbers which were significantly different than what was shown online for that specific vehicle. He assured me that he wouldn't be and with the rapport built up from our initial meeting, we decided to give Mario and Casey Kia a chance. After presenting our offer, Mario came back with his sales manager Roberto Dial. Roberto had his numbers/counteroffer and showed them to my wife. They sat there and went over each other's numbers and there was a discrepancy in the numbers that we missed on our research of the vehicle. Roberto was transparent with his numbers and my wife was pleased because none of the other sales managers we dealt with previously showed that transparency. Roberto then dropped his counteroffer down to meet what my wife had refactored. By that point, our little ones were starting to come out of the playroom(the best out of ALL dealers we had visited) and we decided it would be best to go home and think about the offer. Right when we got home, my wife started going back over the numbers and was satisfied that the counteroffer that Roberto dropped to was a good deal for us. I called Mario back and told him we would be back in Monday to purchase the vehicle. Casey Kia had the vehicle prepped to take home when we arrived yesterday. Went to the finance office and was greeted by Steve Jernigan. Here is what threw my wife and I for a loop. When you go into a finance office, what's the first thing said after the initial greeting? We are recording this for quality purposes and by law, yadda, yadda. That kind of thing makes you wonder why they have do that. It was something we noticed. Steve wanted to know how our visit was and were we satisfied first and foremost. Then he explained and offered the usual extended plans and such. We declined and that was that. After finalizing the deal, we went home as happy owners of a 2016 Sorento from Casey Kia. I apologize for the long winded post. But I feel that writing a short post wouldn't do Casey Kia justice. This was my family's experience with Casey Kia and if we EVER need another vehicle, this particular dealership will have the first shot at our business. Thanks again Mario, Roberto, and Steve. It was a pleasure dealing with you. Respectfully, Richie & Rosie More

pleasing experience Ms Laura Gayle is a professional, helpful, kind, and approachable agent. She is the best agent I ever dealt with. I will reccommend any I come in co Ms Laura Gayle is a professional, helpful, kind, and approachable agent. She is the best agent I ever dealt with. I will reccommend any I come in contact with to her. More