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Casey Kia

Newport News, VA

4.8
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,491 reviews

September 28, 2015

Fantastic Badara sow was wonderful! Made me feel very comfortable for my first experience buying a new car. I highly recommend him to any one. Thanks Badara! More

by Hayleym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Badara Sow
Sep 29, 2015 -

Casey Kia responded

You are very welcome, Hayley! It is great to hear Badara took such excellent care of your during your buying experience at our dealership. Thank you for your business and recommendations. We look forward to working with you again in the future!

September 28, 2015

Be careful and don't be like me because it could happen I got out of the dealership very tired after 10pm thinking that I had a fair deal only to find out later that the 66 term of payment was changed More

by Elisha
Friendliness
Recommend Dealer
No
Employees Worked With
Steve sparks , Laura Gayle, James Burley, Todd Gilliam
September 26, 2015

Laura Gayle made my day! Laura Gayle and the team at Casey Kia are awesome. This was my second new car purchase with them and I could not be more pleased and satisfied! La More

by Drgnflylady22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Sep 29, 2015 -

Casey Kia responded

That is wonderful to hear! It is great Laura was able to make sure your second buying experience left you beyond completely satisfied. Laura and the rest of our team take great pride in really listening to our customers' wants and needs to make sure we can help guide them to the perfect car for them at the perfect price. We truly appreciate your continued business and recommendations. Please let us know if there is anything more we can do for you. Enjoy your new car!

September 21, 2015

Mark made it happen I was interested in a car that I felt was out of my budget. Mark an James worked very hard to ensure I could get what I wanted within my budget. I am More

by AComb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kellie , James Burley
Sep 23, 2015 -

Casey Kia responded

That is great to hear! We are glad Mark and James were both able to put in the extra work needed to make sure you drove off our lot completely satisfied in the perfect car for you. We truly appreciate your business, and please let us know if there is anything else you may need. Enjoy your new car!

September 20, 2015

Amazing Service Both the salesman George and sales manager Roberto worked with us to get the great deal we needed. George answered all our questions and was very pat More

by AmyLynne13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : George Bozeman
Sep 21, 2015 -

Casey Kia responded

That is wonderful to hear Amy Lynne! We are happy George and Roberto not only provided you with the amazing customer service you deserve, but also made sure you got such a great deal that you needed as well. One of our top priorities has always been complete customer satisfaction, and it sounds like we were able to deliver that to you during your buying visit to our dealership. We truly appreciate your business, and please let us know if there is anything else we can do for you. Enjoy your new Kia!

September 19, 2015

Bought our first new Kia! George was awesome! He spent an entire afternoon answering all of our questions, dealing with us for the best possible deal, and, he even put up with More

by beautankerm1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : George Bozeman
Sep 21, 2015 -

Casey Kia responded

That is exactly what we like to hear! It is great George and Roberto went above and beyond to make sure you left our dealership feeling like winners. That is the type of process and service we take great pride in here at Casey Kia. We believe that our customers should always drive away knowing the are in the perfect vehicle for them, and they received the best deal. We trust you are fully enjoying your new Kia. Please let us know if there is anything more we can do for you!

September 17, 2015

Outstanding persona and knowledge your /our saleperson "Kaylin", she was delightfully pleasant and energetic.Her knowledge and personality was outstanding as well the managements! This More

by DMCM and 4Boys to Men
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimsley Gilliam, Kaylyn Kelly
Sep 18, 2015 -

Casey Kia responded

That is great to hear! We are glad Kaylyn was able to make sure your buying experience at our dealership had you driving away completely satisfied. Our entire team takes great pride in being able to provide our customers with great product knowledge as well as a higher level of customer service that just cannot be matched. Thank you so much for your great business. Please let us know if there is anything more we can do for you. Enjoy your new Kia!

September 17, 2015

Great Birthday Experience!! I walked in to get a Car possibly for my Birthday. Brandon Thompson happened to be the Salesman to Work with me. We spent time working on Quotes and w More

by KatieLGJH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Sep 18, 2015 -

Casey Kia responded

Wow, thank you so much for taking the time out of your day to share your great feedback, Katie! It is wonderful that Brandon was able to make sure that you left our dealership completely satisfied in the perfect vehicle for you. Our dedicated sales team strive to make sure our customers buying experience are nothing short of the absolute best they deserve. We want all of customers driving away knowing they received the perfect vehicle, at the perfect rate, with the best service around. We truly appreciate your business, Katie. Enjoy your new Kia, and happy birthday!

September 09, 2015

great salesman! George is a wonderful salesman! He is fair and honest and works hard to get you a fair deal ! I'd recommend him to anyone looking for a great car ! More

by Singmeister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Sep 17, 2015 -

Casey Kia responded

That's what we like to hear! It is wonderful George took such excellent care of you during your purchasing visit to our dealership. Our entire sales team take great pride in being able to put in the extra effort for our customers to make sure they are always getting the best deal for the perfect vehicle for them. We truly appreciate your business, and please let us know if there is anything else we can do for you. Enjoy your new Kia!

September 06, 2015

AMAZED I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experi More

by Amazed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Gayle, Steve Jernigan, Badara Sow, Kaylyn Kelly
Sep 08, 2015 -

Casey Kia responded

Thank you so much for taking the time out of your day to share your excellent feedback! We are glad to hear Badara, Steve, Laura and the rest of our staff were able to break the streak of unpleasant dealership visits, and make sure your left our dealership completely satisfied. You are absolutely right about Badara and the rest of our team. We are not happy, until you are happy. It is simply the Casey way. All of our associates are ready, willing and able to lend a helping hand to any of our customers in need, whether they directly helped with a vehicle purchase or not. We truly appreciate your business and great recommendations. Please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new Sorento, and welcome to the Casey family!

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