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Casey Kia

Newport News, VA

4.8
1,491 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,491 reviews

October 30, 2015

I couldn't recommend a better dealer! They worked with me on every aspect. I thought I wasn't going to get the deal I wanted but they made it work. Highly recommended to everyone. More

by jacob honey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle, George Bozeman
Nov 02, 2015 -

Casey Kia responded

That is what we like to hear, Jacob! We are so glad our sales team was able to work their magic to help get you the perfect care for you at the perfect price. We truly appreciate your business, and hope you fully enjoying your new Kia!

October 30, 2015

Purchase of Kia from Kaylyn from Casey Kia I had an awesome and detailed experience while buying my new Kia Soul at Casey Kia from Kaylyn Kelly last month. As previously reviewed, she is knowl More

by RN6TAr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Kaylyn Kelly
Nov 02, 2015 -

Casey Kia responded

It sure sounds like you had an awesome buying experience during your visit to our dealership! We are so glad Kaylyn was able to make sure your visit had you driving away completely satisfied. Kaylyn and the rest of our dedicated sales team take pride in really listening to our customers' wants and needs to help them find the best possible vehicle for them. We believe in creating a fun, smooth and hassle-free buying process for our customers. It's simply the Casey way. We truly appreciate your business and feedback. Please let us know if there is anything more we can do for you. Enjoy your new Kia Soul!

October 29, 2015

Used Car Todd (Kimsley) and Kaylyn were wonderful and a pleasure to work with. They helped me choose the right car for me and were willing to match the price o More

by cody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimsley Gilliam, Todd Gilliam, Kaylyn Kelly
Oct 29, 2015 -

Casey Kia responded

Cody, thank you for your kind words. We pride ourselves on having a professional and courteous staff. However, I do understand that you were not happy about the detail, mats, and manual. I will look into the mats and manual. I will also have them set up a time to get your vehicle fully detailed. Thanks for the review. Sincerely, Stephen P. Sparkman II, Casey Kia General Manager

October 27, 2015

Used truck purchase Was treated very well by all members of the staff. Greeted at the door with an introduction and handshake. Professionals all the way around. They were More

by stoverine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, James Burley
Oct 27, 2015 -

Casey Kia responded

Thank you so much for your great feedback! It is great to hear your buying experience at our dealership had you driving away completely satisfied. Our dedicated team does their best to make sure our customers get the best vehicle possible, at the best deal possible. We appreciate your business, and please do not hesitate to us know if there is anything more we can do for you. Enjoy your new truck!

October 19, 2015

Used Car Purchase-Rob and Melody My husband and I had a great experience with Kaylyn Kelly. She was very friendly and knowledgable. She answered all the questions we had and made hers More

by robnmel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Burley , James Burley, Kaylyn Kelly
Oct 19, 2015 -

Casey Kia responded

That is great to hear, Rob and Mel! We are glad Kaylyn was able to make your buying experience at our dealership nothing short of great. We do our very best to make sure our customers have a smooth, fun and hassle-free buying experience whenever working with our dedicated staff. We hope you are enjoying your new vehicle, and please let us know if there is anything else you need!

October 12, 2015

Positive car buying Buying a vehicle can be time consuming and frustrating but not vwith this purchase. We were car lot cruzing on a Sunday and was surprised by George. N More

by Ronnie & Jennie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Oct 13, 2015 -

Casey Kia responded

Thank you so much for your great comments, Ronnie and Jennie! We agree, the buying process can be time consuming and frustrating, but luckily for you, that simply is not the case here at Casey Kia. George and the rest of our sales team believe in providing our customers with the smooth, quick and fun buying process they deserve. We are glad George was able to make this happen for during your visit to our dealership. Thank you for your business, and please let us know if there is anything else you need. Enjoy your new car!

October 07, 2015

great experince The entire staff was professional and knowledgeable about their product. Salesman Badara Sow was particularly helpful. He went the extra mile in help More

by jon12345
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Badara Sow
Oct 08, 2015 -

Casey Kia responded

That is great to hear, Jon! We are glad our entire staff was able to make sure you left our dealership completely satisfied. It is great Badara was able to go the extra mile for you to make sure you drove off our lot in the absolute perfect vehicle for you. We truly appreciate your business, and are looking forward to working with you again in the future!

October 03, 2015

"Great and Friendly Service" Mr Baines found what I wanted and within my price range. He knew what was important to me in a new car and made sure I got it plus more! More

by Cat44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 05, 2015 -

Casey Kia responded

That is wonderful to hear! It is great Mark was able to make sure that your buying visit to our dealership had you driving away completely satisfied in the perfect car for you. Mark and the rest of our team take great pride in taking the time to really listen to our customers' wants and needs to make sure you get the perfect car at he perfect price. We truly appreciate your business. Enjoy your new Kia!

October 03, 2015

Comfortable Car Buying Experience Laura not only worked with me to get into a new car, she was conscious of my financial situation to get me a car that was in my best interest. You can More

by Chris425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Oct 05, 2015 -

Casey Kia responded

That is exactly what we like to hear, Chris! It is great Laura was able to make sure your buying experience at our dealership left you completely satisfied. Laura and the rest of our dedicated sales team are always trying to raise the bar when it comes to our customers' expectations. Thank you so much for your business. Please let us know if there is anything else you need. Enjoy your new Kia!

September 28, 2015

unbelievably great experience been searching for the right truck for6 months. George made the experience comfortable and helped us find our right truck at the right price. 10/10! More

by jbond641
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, James Burley
Sep 29, 2015 -

Casey Kia responded

Thank you so much for taking the time to share your great feedback, Mr. Bond! It is great George made your buying experience at our dealership comfortable and had you driving away completely satisfied. We understand the buying process takes a great amount of time and consideration when looking for the exact vehicle you want, and that is why our dedicated staff takes great pride in providing our customers with a smooth, fun and worry-free experience whenever they step through our doors. We truly appreciate your business. We hope you are fully enjoying your new truck!

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