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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

March 01, 2016

Best Customer Service Ever I highly recommend Casey Kia. I got the Best Customer Service ever. Brandon Thompson did an Awesome job with helping me obtain a car.He was kind and d More

by Versa 1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Mar 01, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your feedback and plan on using it to better the experience of all of our customers. We are also glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 27, 2016

Awesome Experience My daughter & I had an awesome experience at Casey Kia today! Our sales consultant, KAYLYN KELLY gave us progressional & kind service from the time we More

by KayJay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Kaylyn Kelly
Mar 01, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your feedback and plan on using it to better the experience of all of our customers. We are also glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 26, 2016

Only if going to the dentist could be that much fun! By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). C More

by Larry the Tri Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Gayle, Steve Jernigan, Todd Gilliam
Mar 01, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your feedback and plan on using it to better the experience of all of our customers. We are also glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 10, 2016

Another easy purchase This is our second car purchase from Casey Kia. They are awesome. Process was easy, Ms Kelly was not pushy. She answered all our questions and was fri More

by Another Deal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, James Burley, Kaylyn Kelly
Feb 10, 2016 -

Casey Kia responded

Thank you for your review! We are glad to know you had a great experience at our dealership and hope you continue to come back. We are always happy to hear feedback from customers whether it is positive or negative so that we can become the best dealership possible. Thanks again, have a great day!

February 10, 2016

George and Heather are simply fantastic I started working with Heather, and she helped me look at a few vehicles. Right off the bat she treated me with more personality than any dealer I had More

by dalelavine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Feb 10, 2016 -

Casey Kia responded

Thank you for your review! We truly appreciate your feedback and plan on using it to create a 5 star experience for all of our customers. Feel free to come back for any of your automotive needs and have a great day.

January 29, 2016

Purchase Husbands Car Our sales person Heather Harrington was great! She was extremely friendly and went out of her way to get us the car that my husband wanted. Even thr More

by Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2016 -

Casey Kia responded

Thank you for your review Cheryl! We are glad to know you had a great experience at our dealership and hope you continue to come back. We also appreciate the feedback and will use it to create a better experience for all of our customers. Have a great day!

January 28, 2016

Excellent George Bozeman was very knowledgeable and courteous hroughout the process of obtaining our new 2016 Optima. The whole process took less time than we More

by Chaps527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jan 28, 2016 -

Casey Kia responded

Thank you for your review! We appreciate the feedback and will use it to create a better experience for all of our customers. Please feel free to come back for any of your automotive needs and we hope you have a great day!

January 19, 2016

Service I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here More

by Johnny T
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I miss my service department you guys rock open up shop in Jacksonville Fl please, Joseph Butkiewicz
Jan 20, 2016 -

Casey Kia responded

Thanks for the review Johnny! We aspire to grow and will definitely will consider opening a shop in Florida. Have a great day!

January 19, 2016

Easy and Painless Kaylyn made this experience easy and painless. I had just had a bad experience down the road at another dealer and I was becoming frustrated by the c More

by Tim Morrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Jan 20, 2016 -

Casey Kia responded

Thank you so much Tim! We appreciate the review and any feedback we get so that we can be the best dealership around. Please feel free to come back for any of your automotive needs and to give us feedback. Have a great day!

January 13, 2016

Great car buying experience Casey Kia is a wonderful dealership. I was first greeted by Roberto Dial who referred me to sales rep Brandon Thompson. They both made the impossible More

by Tina
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson, James Burley, Brandon Thompson
Jan 14, 2016 -

Casey Kia responded

Thanks for your review! We appreciate your time and effort taken to create a review. All feedback is used to create and better the experience for all customers so that they have a good experience and feel that it is a 5 star experience. We hope you continue to come back and hope you have a great day.

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