Casey Kia

BEST CUSTOMER SERVICE!!! I have always recieved excellent service at Casey Kia. I drive about 20 miles from Virginia Beach for oil changes and car updates, for them to do it. I have always recieved excellent service at Casey Kia. I drive about 20 miles from Virginia Beach for oil changes and car updates, for them to do it. Today's service was especially wonderful. Scheduled my appointment online; which is awesome by the way, super easy! During the inspection, Robert told me I needed my marker bulbs replaced. Since it's the holiday season I told him I'd have to wait on those; I'm a bit tight on money. He smiled and said no worries! About 20 minutes later he comes out to let me know my oil change was finished and that he also replaced the marker bulbs free of charge today, since he was worried about me being pulled over! Such an awesome guy and Casey Kia will always be my go to for services and buying cars in the futre! Thank you Robert, I hope your team recognizes you for your amazing customer service! More

Best service I've ever had! I had Charles Archer as a salesman and he was absolutely amazing at his job. He treated me with respect at all times, he worked with me in any way he I had Charles Archer as a salesman and he was absolutely amazing at his job. He treated me with respect at all times, he worked with me in any way he could and in the end he even gave me a ride home so I didn't have to walk in the freezing cold! 10 out of 10 would most definitely recommend! I will be letting any friends or people looking for cars and perfect service know about him and this company. Thank you!!!! More

Service was excellent The service at this location was excellent. Everyone was very helpful and understanding. They took me in and looked at my case personally, trying to g The service at this location was excellent. Everyone was very helpful and understanding. They took me in and looked at my case personally, trying to give me the most advice, guidance, and help. Charles was very helpful in getting us all the information i needed. Would recommend and will definitely go back. More

Amazing Customer Service!!!! Amazing customer service (as always) from the wonderful Katie! I lover her... she is such a wonderful person and really does go above and beyond! =) Amazing customer service (as always) from the wonderful Katie! I lover her... she is such a wonderful person and really does go above and beyond! =) More

Excellent customer service I like his knowledge and was very kind. Charles was very helpful and I would definitely recommend him to anyone interested in buying a car. I like his knowledge and was very kind. Charles was very helpful and I would definitely recommend him to anyone interested in buying a car. More

Awesome My experience with Casey Kia was excellent. Charles Archer is a very awesome salesman. Casey Kia should be very proud to have an employee like him. H My experience with Casey Kia was excellent. Charles Archer is a very awesome salesman. Casey Kia should be very proud to have an employee like him. He was very knowledgeable and always making sure we were comfortable at all times. More

Great!! It was really great to have someone who cared more about you and your family than just making a sale. Great first time car buying experience ever! It was really great to have someone who cared more about you and your family than just making a sale. Great first time car buying experience ever! More

Games The dealer we dealt with attempted the normal games that dealers play. It was frustrating and when I would ask question he would act as if I was being The dealer we dealt with attempted the normal games that dealers play. It was frustrating and when I would ask question he would act as if I was being hostile (throwing up his hands and say "okay, okay"). I asked more about the warrenty and he said "Your husband said you researched everything." Rude. I should've not given them my business. More

Trying to get a loaner car while been needs service. I was supposed to have my car serviced at the Collision Center which is for my Kia. When I showed up, they asked me if I had set up a rental with Hert I was supposed to have my car serviced at the Collision Center which is for my Kia. When I showed up, they asked me if I had set up a rental with Hertz and I said no because I was not informed I needed to do this when I got my estimate. My car got damaged by a tree company service so I got the estimate and sent to them and they had already sent me the check. The person at the collision should have informed me of this so I could have included that in my estimate. So I was very upset and headed to Casey Kia the dealership in Newport news and Katie who works there was very understanding and talked to her mangement and was able to get me a loaner car while mine would be serviced. She was awesome and I appreciate it so much. The Casey Collision Center was not helpful at all and would not try to help me! The dealership is much nicer and never had a bad experience with them! More

Very helpful Kristy listened to what my family wanted and really worked hard to find the right car for the right price. She made are purchase enjoyable. Kristy listened to what my family wanted and really worked hard to find the right car for the right price. She made are purchase enjoyable. More