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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

November 09, 2016

Awesome experience Charles was very patient and understanding and worked very hard to try to get the best deal possible .he was also very informative and explained every More

by JOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2016 -

Casey Kia responded

Thank you for the review! We are glad to hear that you had a great experience with us and that it was a patient and understanding one. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a great day.

November 09, 2016

Satisfied customer I have not ever experienced a more patient and caring sales associate as Charles Archer. He met me as I drove up and he went far beyond to gain my tru More

by Blessed@favored
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2016 -

Casey Kia responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 08, 2016

Best car purchase experience we have ever had. I made a new friend when I met Badara, not just a sales person. My wife and I were treated wonderfully by the sales staff from the time we arrived, More

by frank 3:5,6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badara Sow
Nov 09, 2016 -

Casey Kia responded

Thank you for the review Frank! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 06, 2016

Amazing and fantastic dealership Paul Taylor is an amazing salesperson that treat me like family of his on. He has great knowledge when it comes to selecting a new or use car. Great j More

by Orlando009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Taylor
Nov 07, 2016 -

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

November 06, 2016

A Very Good & Carrying Staff Recently, my 02 Ford Taurus blew its Transmission. Early on 10/27/16, I saw a 2013 Kia Soul on the Geico App. I pushed the "I'm interested button" At More

by Johnathan D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Spratley, James in Customer Service , Steve Jernigan, Amber Bruce
Nov 07, 2016 -

Casey Kia responded

Thank you for the review Johnathan! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 04, 2016

Courtesy of Casey Kia I recently purchase my first car this past May, a 2014 Toyota Corolla, and the high level of professionalism shown here made my experience a beeeze. P More

by Momgurl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Taylor
Nov 07, 2016 -

Casey Kia responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and that you are happy with your vehicle purchase. Customer satisfaction is always our goal and we will do all we can to make that happen. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a great day!

November 02, 2016

Best Service All Around! A family emergency left us looking for a minivan pretty quickly. By chance we came upon Casey Kia and decided to check them out. Let me just say every More

by TabRam85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Hassan Thomas, James Regan, Brandon Thompson
Nov 04, 2016 -

Casey Kia responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy experience and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. We are also glad that we were able to help you out in your time of need. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 01, 2016

Trade in 2007 hyundai santa fe to an new 2016 soul plus Kristy was very excellent with me very good sales person skills out going person ask did i need anything while i was sitting an waiting on her to More

by Neale2275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristy Hartsell
Nov 01, 2016 -

Casey Kia responded

Thank you for the review! We are glad to hear that our experience with us was 5 star worthy and that you felt you worked with someone excellent. Customer satisfaction is always our goal and we will do all we can to assure that. If you have any questions or concerns please do not hesitate to give us a call. Thank you for your time and have a wonderful day!

November 01, 2016

Great!! Charles, was very helpful and very good knowledge about car. He put a lot of effort and time to put me in the right situation. I recommend him for any More

by Dnewb624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2016 -

Casey Kia responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and that you felt your vehicle purchasing experience was helpful, good, and knowledgeable. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a wonderful day!

October 30, 2016

Absolutely the most breathtaking experience My first car buying experience would have come to a disastrous and very drawn out end had I not gone to this dealership. So many people tried to rip m More

by Taylor123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Badara Sow
Oct 31, 2016 -

Casey Kia responded

Thank you for the review Taylor! We are glad to hear that your experience with us was 5 star worthy and that we were able to provide you with a comfortable atmosphere that made the purchasing experience pleasurable. If you have any questions or concerns please do not hesitate to give us a call. Thank you for your time and have a great day!

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