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Casey Kia
Newport News, VA
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,492 reviews
December 02, 2016
AWESOME EXPEIRENCE Katie has excellent customer service skills. She goes above and beyond to help us with our car needs. She was not the one who sold us our car but she Katie has excellent customer service skills. She goes above and beyond to help us with our car needs. She was not the one who sold us our car but she always makes sure we are taken care of when we take it in for service. We love her!!!! More
by Sammy
Employees Worked With
Katie Gilbert
December 01, 2016
The Best Mechanic and Service Station in Neeport News,Va I wish I had know about this site before. However I must say that you have one of the Best Mechanics to work on cars/Vans or just any vehicle period! I wish I had know about this site before. However I must say that you have one of the Best Mechanics to work on cars/Vans or just any vehicle period! We trust nobody but him to touch our Vehicle's (Juan Jones!!!🙌🙌🙌🎊🎉🎊) He always there and very knowledgeable and knows what he doing! Always pleasant and I can't to come back! I must not forget the service Robert Collins..he always takes care of us, he friendly and has a plesant Spirit and he always recommends and reminds us of what services that we need to get during that time of service, so that our Vehicle's are in tip top shape! Thanks Kia for all that you have and will do for us your the best! Way to go! More
by Tabatha Cobble
Employees Worked With
Juan Jones, Robert Collins
December 01, 2016
Thank you Paul He was very knowledgeable and understanding on assisting my granddaughter with choosing a car to fit her needs and budget. Customer service is Pri He was very knowledgeable and understanding on assisting my granddaughter with choosing a car to fit her needs and budget. Customer service is Priority. I know for a fact , because on occassions I went to purchase a product that I really needed and because of the bad customer service, I left without purchasing the product. More
by clwilliamsallen
Employees Worked With
Paul Taylor
November 29, 2016
Go see Paul Great Experience!! Paul is one of The Best Salesmen Ive come across in my 30 some years of car buying. Overall dealership has best deals in the Hampto Great Experience!! Paul is one of The Best Salesmen Ive come across in my 30 some years of car buying. Overall dealership has best deals in the Hampton Roads area! More
by Ny lady
Employees Worked With
Steve Jernigan, Paul Taylor
November 28, 2016
Brandon Thompson goes Above and Beyond! Brandon Thompson went out of his way to help me get into a new car and helped me maintain that car! Thanks so much Brandon!!!! Jennifer Sayler Brandon Thompson went out of his way to help me get into a new car and helped me maintain that car! Thanks so much Brandon!!!! Jennifer Sayler More
by Saylerk9
Employees Worked With
Brandon Thompson
November 26, 2016
Excellent customer service Dwayne was very knowledgeable and helpful in picking out my next vehicle. Great customer service from all the staff. He showed me options all my optio Dwayne was very knowledgeable and helpful in picking out my next vehicle. Great customer service from all the staff. He showed me options all my options and did not pressure me into buying. More
by Nclman89
Employees Worked With
Steve Jernigan, Dwayne Fagan
November 26, 2016
Great Experience Kristy took good care of my wife and me in our search for a replacement vehicle. We test drove the Forte Soul and Optima,but neither was the perfect f Kristy took good care of my wife and me in our search for a replacement vehicle. We test drove the Forte Soul and Optima,but neither was the perfect fit for us. We wish Kristy and Casey KIA all the best. More
by Par&Jane
Employees Worked With
Kristy Hartsell
November 26, 2016
Excellent service Very Helpful polite and on top of everything very good customer service answered all questions politely and prompt make sure we were comfortable at a Very Helpful polite and on top of everything very good customer service answered all questions politely and prompt make sure we were comfortable at all times More
by JGwyn21
November 25, 2016
Our experience at Casey Kia Paul Taylor was more than a salesman, he was more like a friend, he treated us like we knew each other for ever. He was respectful when I went by myse Paul Taylor was more than a salesman, he was more like a friend, he treated us like we knew each other for ever. He was respectful when I went by myself without my husband. gave me great info on the vehicle i was interested in. We bought our vehicle in July and Paul still calls and checks on us. I am glad that we had such a good experience @ Casey Kia. We would recommend Casey to others and would tell them to ask for Paul. More
by Mikayah
Employees Worked With
Can't remember her name, she works in parts., Paul Taylor
November 25, 2016
Relaxing Had no problem with purchase of vehicle got price close to where I wanted and finance thru the company I wanted drove later that night with me optima Had no problem with purchase of vehicle got price close to where I wanted and finance thru the company I wanted drove later that night with me optima More
by Q
Employees Worked With
Brandon Thompson
