Casey Kia

Service was excellent The service at this location was excellent. Everyone was very helpful and understanding. They took me in and looked at my case personally, trying to g The service at this location was excellent. Everyone was very helpful and understanding. They took me in and looked at my case personally, trying to give me the most advice, guidance, and help. Charles was very helpful in getting us all the information i needed. Would recommend and will definitely go back. More

Amazing Customer Service!!!! Amazing customer service (as always) from the wonderful Katie! I lover her... she is such a wonderful person and really does go above and beyond! =) Amazing customer service (as always) from the wonderful Katie! I lover her... she is such a wonderful person and really does go above and beyond! =) More

Excellent customer service I like his knowledge and was very kind. Charles was very helpful and I would definitely recommend him to anyone interested in buying a car. I like his knowledge and was very kind. Charles was very helpful and I would definitely recommend him to anyone interested in buying a car. More

Awesome My experience with Casey Kia was excellent. Charles Archer is a very awesome salesman. Casey Kia should be very proud to have an employee like him. H My experience with Casey Kia was excellent. Charles Archer is a very awesome salesman. Casey Kia should be very proud to have an employee like him. He was very knowledgeable and always making sure we were comfortable at all times. More

Games The dealer we dealt with attempted the normal games that dealers play. It was frustrating and when I would ask question he would act as if I was being The dealer we dealt with attempted the normal games that dealers play. It was frustrating and when I would ask question he would act as if I was being hostile (throwing up his hands and say "okay, okay"). I asked more about the warrenty and he said "Your husband said you researched everything." Rude. I should've not given them my business. More

Great!! It was really great to have someone who cared more about you and your family than just making a sale. Great first time car buying experience ever! It was really great to have someone who cared more about you and your family than just making a sale. Great first time car buying experience ever! More

Trying to get a loaner car while been needs service. I was supposed to have my car serviced at the Collision Center which is for my Kia. When I showed up, they asked me if I had set up a rental with Hert I was supposed to have my car serviced at the Collision Center which is for my Kia. When I showed up, they asked me if I had set up a rental with Hertz and I said no because I was not informed I needed to do this when I got my estimate. My car got damaged by a tree company service so I got the estimate and sent to them and they had already sent me the check. The person at the collision should have informed me of this so I could have included that in my estimate. So I was very upset and headed to Casey Kia the dealership in Newport news and Katie who works there was very understanding and talked to her mangement and was able to get me a loaner car while mine would be serviced. She was awesome and I appreciate it so much. The Casey Collision Center was not helpful at all and would not try to help me! The dealership is much nicer and never had a bad experience with them! More

Very helpful Kristy listened to what my family wanted and really worked hard to find the right car for the right price. She made are purchase enjoyable. Kristy listened to what my family wanted and really worked hard to find the right car for the right price. She made are purchase enjoyable. More

You better call on Paul!! Mr. Taylor was very helpful he stayed through with me making sure we found the right car for me making sure that I just wasn't set up with any car onl Mr. Taylor was very helpful he stayed through with me making sure we found the right car for me making sure that I just wasn't set up with any car only the best options for me. More

excellent experience. Badara Thanks for the excellent customer service, character, charm(French accent) and most of all your knowledge in making it happen. You are an asset Badara Thanks for the excellent customer service, character, charm(French accent) and most of all your knowledge in making it happen. You are an asset to Casey Kia and bring quality to the dealership. Many blessing to you in your future sales and accomplishments. Merci Beaucoup! More