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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
January 15, 2017
Excellent customer service! Awesome job! Charles was excellent and was very pleasant during the whole process!! Would definitely recommend Charles to friends and family!! He did everything he Charles was excellent and was very pleasant during the whole process!! Would definitely recommend Charles to friends and family!! He did everything he could to help us! More
by Shanam
Employees Worked With
January 13, 2017
Stress free Environment Paul came out to me on the lot as I was browsing and asked if I needed help. He showed me everything I wanted to look at and gave me prices. He went Paul came out to me on the lot as I was browsing and asked if I needed help. He showed me everything I wanted to look at and gave me prices. He went above and beyond, after I left without purchasing, and called me to let me know of other vehicles in their inventory that he found related to my requirements. I had asked him to do so prior to leaving. The manager Steve came and introduced himself. It was overall a pleasant experience. I highly recommend them for a stress free buying experience! More
by khicks
Employees Worked With
Paul Taylor, Steve Mitchell
January 13, 2017
Hassan Thomas was great. I would definitely buy a car from h Dealership was better than most. Would buy a car from Hassan again. He followed us with me. The financial people though negotiations never had an atti Dealership was better than most. Would buy a car from Hassan again. He followed us with me. The financial people though negotiations never had an attitude which was good. I would recommend this dealership More
by Cath123
Employees Worked With
Can't remeber, Hassan Thomas
January 12, 2017
Potential bad experience to an excellent one. It started out not being such a good experience with service but Mrs. Katie Gilbert is an angel. Very respectful. Gets the job done with lots of per It started out not being such a good experience with service but Mrs. Katie Gilbert is an angel. Very respectful. Gets the job done with lots of perfection. Thank u so much Mrs GIlbert I look forward to returning for service with u again. Thanks again. Have a blessed week. More
by B Me
Employees Worked With
Katie Gilbert
January 11, 2017
Casey Kia Charles is a wonderful salesaman. He is very knowledgeable about his products and very patient and explaining everything. Would definitely go back Charles is a wonderful salesaman. He is very knowledgeable about his products and very patient and explaining everything. Would definitely go back and purchased my next vehicle. More
by Bengekb
Employees Worked With
January 05, 2017
Outstanding Mr. Thomas was a delight to work with he is professional, patient, and courteous very informative, he made my experience with Casey pleasant ,I will b Mr. Thomas was a delight to work with he is professional, patient, and courteous very informative, he made my experience with Casey pleasant ,I will be doing business with Casey on the future, I will be inviting my family and friends More
by vanessa77
Employees Worked With
Other Employees :
George Bozeman, Katie Gilbert, Hassan Thomas
January 03, 2017
The best of the best I I am a repeat customer for Casey Kia my experience with Charles archer was wonderful he was very professional and very knowledgeable and very under I I am a repeat customer for Casey Kia my experience with Charles archer was wonderful he was very professional and very knowledgeable and very understanding any questions or concerns we had he took care of them almost immediately if you're looking to buy a new car And honesty is important to you to see my friends at Casey can you once again thank you Mr. archer for everything you've done More
by darrell
January 03, 2017
great customer service I was in need of a reliable vehicle at a reasonable price. I did not have good credit, so I was very happy when Mr Archer helped worked things out al I was in need of a reliable vehicle at a reasonable price. I did not have good credit, so I was very happy when Mr Archer helped worked things out along with the finance department so I could be in a reliable vehicle and a comfortable price range. Very professional staff. More
by T. Pierce
January 03, 2017
He was a amazing salesperson I want 2 make sure all my friends come straight to him he was so helpful and amazing I would love to work with him again I want 2 make sure all my friends come straight to him he was so helpful and amazing I would love to work with him again More
by Cania wynn
Employees Worked With
Dwayne Fagan
January 03, 2017
Mr. Badara Sow was amazing iam lost in words. Casey Kia is the best of the best. my experience with Mr. Badara was wonderful. he was very professional with me in buying my new car. Casey Kia is the best of the best. my experience with Mr. Badara was wonderful. he was very professional with me in buying my new car. More
by jeff87
Employees Worked With
Badara Sow, Badara Sow
