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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

December 28, 2016

The Gilliam"s experience My wife and I were very impressed with the experience we had with Mr. Thompson. He is a straight up honest and professional guy he made our buying pur More

by Jesse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson
Jan 05, 2017 -

Casey Kia responded

Thank you for the review! We are glad to hear we did excellent with your experience here at Casey KIA. We hope you have a great day!

December 26, 2016

Charles Archer - Above the Competition Met with Charles Archer today. He was above anyone I have ever spoke to about buying a vehicle. Respectful and proffesional the whole way and I would More

by Luca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2016 -

Casey Kia responded

Thank you for the review Luca! We are happy to hear that your experience with us was 5 star worthy and that you felt you dealt with professional and respectful employees. If you have any automotive needs in the future, please do not hesitate to give us a call. Thank you for your time and have a great day!

December 22, 2016

Excellent experience. Ronald did an outstanding job with my sale. He went above and beyond to make sure all my questions were answered and that I was a happy customer. I wi More

by Cowboy Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Joseph Butkiewicz, Ronald Meredith Jr., Vernon Williams
Dec 27, 2016 -

Casey Kia responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and that we were able to go above and beyond for you. Customer satisfaction is always our goal and we will do all we can to assure that. We hope to see you again in the future and thank you for your time. We hope you have a wonderful day!

December 19, 2016

Paul is the man. If you need a good salesman to take care of finding a vehicle for you Paul is your man he will not give up until he fines what you want and keep in to More

by Watt21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Taylor
Dec 22, 2016 -

Casey Kia responded

Thank you for the review Watt. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

December 18, 2016

Great Transaction, Great Sales Person We are loyal KIA owners, this was our 4th KIA. Badara Sow was so helpful in finding the SOUL we wanted. He has great patience and was most accommoda More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badara Sow, Kellie Johansen, Steve Mitchell
Dec 22, 2016 -

Casey Kia responded

hank you for the review George! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

December 18, 2016

Exceptional Experience We just bought a Kia Sorento from Casey. The sales team we dealt with was Brandon Thomson, Charles Archer and James Burley. Our demands for a specif More

by Steve M.
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Burley, Brandon Thompson
Dec 22, 2016 -

Casey Kia responded

Thank you for the review Steve. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

December 16, 2016

Great Experience Was not expecting to purchase a car today, but the price was right. The salesman listened to my needs. He was very accommodating. Would come to this d More

by Joycar7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson
Dec 22, 2016 -

Casey Kia responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy. Customer satisfaction is always our goal and accomplish that hear is wonderful. Thank you for your time and have a great day!

December 16, 2016

Looking at cars Ronald is a great salesman, he's a valuable asset on relating to the younger generation. Also he does everything he can to get you a deal. Thanks Rona More

by Trey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Meredith Jr.
Dec 22, 2016 -

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

December 14, 2016

BEST CUSTOMER SERVICE!!! I have always recieved excellent service at Casey Kia. I drive about 20 miles from Virginia Beach for oil changes and car updates, for them to do it. More

by Audria Melick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Usure of tech name, tech number on invoice:378, Robert Collins
Dec 22, 2016 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

December 14, 2016

Best service I've ever had! I had Charles Archer as a salesman and he was absolutely amazing at his job. He treated me with respect at all times, he worked with me in any way he More

by Rforbes24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2016 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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