Back

Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,492 reviews

January 02, 2017

One of the best I ever had a chance to meet Great young man.. Being turned down for a vehicle is not an easy thing, but this guy was excellent, gave me all the info, did everything possible to g More

by Junie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan Thomas
Jan 05, 2017 -

Casey Kia responded

Thank you for the rating Junie. We are sorry to hear that your experience with us was subpar from 5 stars. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. Your feedback is always greatly appreciated because with it we are able to learn where we could use work and improve from there. If you would like to leave a written response on how we did and how we can better your next experience, we would appreciate that greatly. Thank you for your time and have a wonderful day.

January 02, 2017

Car Buying Experience Hassan was very pleasant to work with! Took extra time to find a comparable vehicle for me, as the vehicle I went to purchase was in the process of be More

by Conrad
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kellie Johansen, Hassan Thomas
Jan 05, 2017 -

Casey Kia responded

Thank you for the review! We are glad to hear that we were able to get you in the right vehicle for you. Customer satisfaction is what we strive to accomplish and we are glad we did so here. If you have any questions or concerns please do not hesitate to give us call.

January 02, 2017

A job well done I had an awesome experience at Kia. The customer service was a huge part of the experience. I was waited on in a timely manner, offered snacks, and gi More

by Linderz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan Thomas
Jan 05, 2017 -

Casey Kia responded

We are happy to hear that our customer service was 5 star worthy and that we were able to satisfy your automotive needs. If you have any questions do not hesitate to give us call. Thank you for your time and have a great day!

January 02, 2017

The experience thus so far Hassan took his time in helping me understand the buying experience he didn't try to rush me into buying anything I didn't want. I didn't purchase at More

by Joann Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan Thomas
Jan 05, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 02, 2017

Sharing my personal experience when I was in need My reason for my visit, I was in need of a van to assist me with growing my business in helping trouble kids make a difference with their lives. I bel More

by Kia2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan Thomas
Jan 05, 2017 -

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

December 31, 2016

Paul is awesome Paul was a great and also entertaining to me and my sister..he made the stressful task of buying a car enjoyable and seamlessly stress-free. He staye More

by Maleik24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Paul Taylor, Vernon Williams
Jan 05, 2017 -

Casey Kia responded

Thank you for the review! We are happy to hear that our team is able to make your visitation 5 star worthy and that you are enjoying your new vehicle. Thank you for your time and have a great day!

December 31, 2016

Excellent Salesmen I had your normal concerns coming into this dealership to buy a car, like many others. But I ran into a salesman (Charles Archer) who practically held More

by Stevehart00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2017 -

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

December 31, 2016

Exceptional A-Plus service I recommend that if you are at Casey Kia make sure that you ask for Charles Archer. He is a very knowledgeable, helpful, truthful and respectful More

by Tia065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

December 30, 2016

Excellent employee Paul was a great employee & every question I asked he answered with a great answer & I feel he is a 5 star for that great man More

by Harper Jamario 23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Taylor
Jan 05, 2017 -

Casey Kia responded

Thank you for the review! We are glad to hear that our employees are able to answer any questions you may have. If you have any automotive needs please do not hesitate to give us a call. Thank you for your time and have a great day!

December 30, 2016

Steven and Sheila Hill Awesome is all I can say. He took time and patience with us and I appreciate it. Wish more dealers put forth that effort to aid their customers. Thank More

by Sheila Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2017 -

Casey Kia responded

Thank you for the review, we hope you have a wonderful day!

...
108
...