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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

January 30, 2017

ROB IS THE BEST Rob worked with me to make sure I stayed within my service budget for the day. He kept me informed of my vehicles progress and let me know what exactl More

by swash12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 31, 2017 -

Casey Kia responded

Thank you for your review,! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

January 30, 2017

Great Experience Thanks to Rob! Rob is incredibly helpful and great to work with. He kept me informed on the progress of the work and provided superb service. I couldn't be more sati More

by dperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 31, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 30, 2017

Great First Time Buyer Experience!! As a younger person, I was really nervous about purchasing a car from a dealership but I had no problem working with Charles and his crew to get a pri More

by lauralkahler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 25, 2017

Never give up! When you think your not able, never give up. I was extended the utmost respect and courtesy at today's appointment. Mr. Archer was Very patient with m More

by Onneica Blakeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Mr. Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 24, 2017

Service Great service as always just came in for an oil change and saw an old fellow employee. Thanks so much rob! Great to see you More

by Hayleym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 26, 2017 -

Casey Kia responded

Thank you for your review, Hayley! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 23, 2017

Great experience I would highly recommend Charles Archer as a saleman if your in the market of purchasing a new or used vehicle. He defienltly went above and beyond to More

by KBanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 22, 2017

My Recent Car Experience/Purchase This review is mainly in reference to the Awesome Car Salesman, Brandon Thompson. Although this was not my first interaction with Brandon this was my More

by P. Jernigan
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson
Jan 23, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 22, 2017

Stress free He was very knowledgeable and easygoing and made my experience excellent I would be see him in the future for my car buying need and referencing anyon More

by Keonda
Recommend Dealer
Yes
Employees Worked With
Paul Taylor
Jan 23, 2017 -

Casey Kia responded

Thank you for your review! We are glad to know you had a great experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and we appreciate your feedback greatly! If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 21, 2017

Awesome Customer Service ! Charles Archer was really helpful And very thorough about everything. His work speaks for it's self. And I will definitely recommend people to him . More

by Glenda9527.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 20, 2017

Excellent customer service and knowledge of all products I would definitely recommend this dealership. They assisted me with my questions and gave me helpful tips about my vehicle. Definitely coming back soo More

by Abc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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