Casey Kia

Amazing Experience "My wife and I pulled onto the lot Saturday with NO intention of buying a car and were immediately greeted by Charles. I ( at that point ) was very bl "My wife and I pulled onto the lot Saturday with NO intention of buying a car and were immediately greeted by Charles. I ( at that point ) was very blunt and abrupt with Charles and let him know we were just there to look and gather some information to which he stated that was fine that he was only there to help and asked what were were looking for and promptly pointed us in the right direction. We didn't see the specific car we were looking for so he offered to take us inside to locate the car ( which we had seen on-line ) and upon getting inside I saw Roberto ( General Manager ) who we had dealt with before and Charles went to the Sales Counter and got him. Roberto came over and greeted us and being repeat customers ( our 3rd Kia ) I cut right to the chase and told him our situation, what we were looking for and what we needed to accomplish. Roberto understood and Charles jumped into action. I must say that buying ( yes we ended up buying today even after committing not to ) from Charles and Casey Kia is an incredible experience. Charles NEVER once made us feel rushed ( even though we didn't want to be there ) or feel like he was trying to sell us a car. Charles understood why we were there and what we were trying to accomplish and accommodated us in every way possible. We went to Casey today to gather information to see if this car would fit our budget and the circumstances we are in, Charles and the staff helped us in every way possible and made the experience quick, easy and painless. We left the dealership at one point to discuss the matter ( after receiving sales figures ) and the staff was very understanding about why we didn't want to commit right at that moment and they were willing to give us all the time we needed to make a decision. After taking a few hours to discuss the numbers and the transaction we called back and asked them to get the paperwork started ( not at all what I had imagined for today ). When we returned to the dealership Charles had the paperwork started and only needed to get the car cleaned and fueled while we went through finance. Finance was a breeze - if you haven't bought a car in a while things have changed. There was NEVER any pressure from anyone at the dealership to buy anything we didn't want, they were clear and concise in their explanations and went above and beyond. My wife and I have bought 15 cars over the years and this was by far the easiest transaction I have ever had and one of the most enjoyable. If you are like me then you hate spending your day at the dealership playing games with the staff, I can honestly say if you go into Casey Kia and you are up front with them from the very beginning and let them know what you are trying to do they will help you in every way possible and guide you through the process. I personally want to recognize Charles for his demeanor, never once did we feel like we had to leave with a car today, never once did we feel like we were wasting his time because we were " gathering information ", Charles is very knowledgeable and a pleasure to deal with and if you are looking for honest and straight shooting then he is your guy. " More

Repeat Customers Charles met us in the parking lot getting out of our car. He was helpful, friendly and not the "pushy salesman" type we have encountered many times be Charles met us in the parking lot getting out of our car. He was helpful, friendly and not the "pushy salesman" type we have encountered many times before. Very fast and efficient. Great experience. More

Amazing salesman! As soon as I got to the dealership, I was greeted by Charles outside and his courtesy never stopped from there. He was very knowledgeable of the produ As soon as I got to the dealership, I was greeted by Charles outside and his courtesy never stopped from there. He was very knowledgeable of the product and genuinely wanted to help me as much as possible. Not only is he a great asset to the KIA team but a gentlemen anyone would be happy to call a friend! More

best service and an awesome person Mr. Rob have my car sounding better as far as the airbag light that was on for years that was due too lots of dollars and coins. I could not afford 15 Mr. Rob have my car sounding better as far as the airbag light that was on for years that was due too lots of dollars and coins. I could not afford 1500 bucks. My car was making some funny noises many people thought it was a transmission mount which was wrong. When i used to put it in drive it bounces up. They used my existing parts to fix my airbag for cheaper price. Basically I got everything done that was required as half the price of the airbag price. i like when someone can work with me. I will be going back soon for more work. He is a great person, they washed the car and they picked me up from work. He just got me out the woods for passing my car for an inspection due to the air bag, light bulb repair and transmission fluid flush. More

Best Experience By Far I had walked in knowing what I had wanted and I got just that! The service here is by far the best I've ever received at a car dealership here in the I had walked in knowing what I had wanted and I got just that! The service here is by far the best I've ever received at a car dealership here in the Hampton Roads area, and trust me- I've had my far share! With the help of Badara Sow, Steve Jernigan and James Regan I was able to go home with the car I've always wanted. I am happy and pleased with the friendly atmosphere and informative service I received. I would highly recommend this place. Save your time and stress and come here! More

Great service Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realiz Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realized he was concerned that I get the car that I wanted. A pleasurable experience. More

Purchase of second vehicle from Charles Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody t Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody to buy a car from him that I know he is very knowledgeable about the vehicles and have two answers all questions probably More

Purchase of new car Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good salesman one of the best I have met he explains everything and really shows all you need to know about your new car More

Great and informative Great service wonderful manner!! Badara Sow!! Great informative dealer!!! The entire dealership was user friendly and willing to answer questions!!!I Great service wonderful manner!! Badara Sow!! Great informative dealer!!! The entire dealership was user friendly and willing to answer questions!!!I would recommend this dealership to others!! More

Fabled Service:Twice Four years ago, we had our first positive experience purchasing a car thru Casey Kia. We purchased a 2013 Kia Optima at that time, and Brandon Thomps Four years ago, we had our first positive experience purchasing a car thru Casey Kia. We purchased a 2013 Kia Optima at that time, and Brandon Thompson was our salesperson. He had great knowledge for the vehicle and took great care to not only get us a fair price on our car but created such a positive experience for us that our whole family often told many others they should visit Brandon at Casey Kia as well. When my car was totaled during a recent accident, not only was I certain that I wanted another Kia Optima due to its safety features, I knew exactly where I wanted to purchase it. When we visited the Casey Kia dealership soon after the accident, we were impressed with both Rodger Peebles and Brandon Thompson who presented as a wonderful team to educate us on the new Optima features. I was impressed how Rodger looked after his colleague, Brandon Thompson, to protect his interest as the requested sales associate while Brandon was away on dinner break. I can tell you that everyone at the dealership gave us STAR QUALITY service at Casey Kia on this 2nd experience. From the welcoming smile of General Manager, Roberto Dial, as we entered the dealership to the closing smiles of Brandon Thompson and Steve Jernigan, F & I Manager, who made certain we walked away with our 2nd Kia at a fair price. We could not have been more pleased with yet another great experience at Casey Kia. I can tell you that I know Casey Kia delivers fabled service not only by way of my experience that I have shared and will continue to share, but a neighbor of mine soon after my accident, had suggested I visit Casey Kia as well. Obviously, it is no secret, Casey Kia does it best!!! I highly recommend this team of positive professionals and know I will be a returning client of Brandon Thompson's when I am again in the market for a new vehicle. The Rosses More