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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
April 11, 2017
Great Experience-Amazing Salesman. Charles Archer salesman at Casey Kia went the extra mile! My husband and I were looking for a specific Kia Optima (color,rims,price,features), and al Charles Archer salesman at Casey Kia went the extra mile! My husband and I were looking for a specific Kia Optima (color,rims,price,features), and also made sure it was competitively priced. Mr. Archer was professional and very friendly! Will definitely be returning in the future. Thank you, Mr.Archer. More
by missymarie
Employees Worked With
April 05, 2017
Satisfaction, reassuring, and great customer service! Charles delivered an impeccable customer service, I couldn't be more happier, in addition, I told Charles today how I perceived him.... " a sale is a Charles delivered an impeccable customer service, I couldn't be more happier, in addition, I told Charles today how I perceived him.... " a sale is a transaction, but great customer service LAST a life time". That is what I got out of leaving Casey Kia yesterday evening. Charles is knowledgeable and forthcoming without hidden agenda, he goes out of his way to deliver what is best for the customer. Their is no doubt that I will refer Charles Archer, as well as the team of Casey KIA, Newport News for making me a new owner of Kia Soul! One happy customer : ) More
by Alwayslearningew
Employees Worked With
Other Employees :
Finance manager, Steve Jernigan, James Burley
April 05, 2017
Very pleasant Hassan was very pleasant and helpful... All though he was unable to find me something within my budget, he did an excellent job trying. I really appre Hassan was very pleasant and helpful... All though he was unable to find me something within my budget, he did an excellent job trying. I really appreciate his hard?work and willingness to help. More
by TeTe
Employees Worked With
Steve Jernigan, Hassan Thomas
April 04, 2017
Ask for Katie Gilbert Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with m Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with my used vehicle and installed a new transmission. Katie's customer service was superb. Thank you again Katie. Sincerely Chris .. More
by Ohyuhgood
Employees Worked With
Katie Gilbert
April 02, 2017
New Kia Owner My husband and I arrived at Casey Kia in the early afternoon to trade in both of our cars for new Kias. We worked with Charles Archer, he was great an My husband and I arrived at Casey Kia in the early afternoon to trade in both of our cars for new Kias. We worked with Charles Archer, he was great and very knowledgeable. He made sure we were comfortable and happy the entire time. At the end of the day my husband and I both walked away with cars we were very happy with and that fit in our budget. More
by Cate
Employees Worked With
April 01, 2017
Pleasant, Relaxing, Meticulous Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however, I enjoy going to Casey Kia because of the welcoming personality and exceptional service provided. All employees are polite and a joy to speak to as they show a great interest in the needs of their customers. The service is very thorough and of great quality. Only "problem" would be the somewhat longer time it takes for service. This, however, is compensated with complementary snacks, coffee, and delightful conversations with the employees, making up for the time quite well. More
by Elise L.
Employees Worked With
Todd Gilliam, Katie Gilbert
March 31, 2017
Great Hassan helped me find two great cars. Mr. Steve Mitchell was also a great help. Very polite and upfront dealership. Very professional ,and courteous, Hassan helped me find two great cars. Mr. Steve Mitchell was also a great help. Very polite and upfront dealership. Very professional ,and courteous, informational. More
by layla0812
Employees Worked With
Hassan Thomas, Steve Mitchell
March 29, 2017
An introductory experience Mr. Archer is a sales rep who is just as personable as he is knowledgeable of the automotive industry. Although I didn't buy, he still took time to th Mr. Archer is a sales rep who is just as personable as he is knowledgeable of the automotive industry. Although I didn't buy, he still took time to thoroughly explain the value added features of the car model I was prospecting and made sure all my questions were answered. Mr. Archer displayed unwavering professionalism with the right touch of charisma. I see a bright future for him and the dealership. More
by ejack022
Employees Worked With
March 28, 2017
Everyone was great! My first time on that lot and was greeted by a few very pleasant guys.. They were not pushy but very knowledgeable. Helped me decide on a safe and eff My first time on that lot and was greeted by a few very pleasant guys.. They were not pushy but very knowledgeable. Helped me decide on a safe and efficient vehicle for my 16 year old.. Steve Mitchell was awesome as well made me feel very confident in my purchase. We will definitely be doing more business with that team at Casey Kia.. More
by James Gurganus
Employees Worked With
Steve Mitchell
March 22, 2017
Great experience I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will defin I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will definitely be back. Mr. Archer was a true gentleman. More
by Tl
Employees Worked With
