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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

March 21, 2017

Great deal He worked hard to make me happy. Good price and good monthly payments. Next thing you know I have me a new car. The dealership people are kind and fr More

by tpacheco58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2017 -

Casey Kia responded

Congratulations on your new vehicle! We're very pleased to know that Charles was able to make your experience with us a great one. Your feedback is helpful in making us better as a dealership and we plan on using it to better the experience of all our customers. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future. Thank you for your time and we hope you have a wonderful day!

March 19, 2017

Helpful and informative The dealership was very clean and well organized. The employees and staff were very helpful and polite as well as kind. The met the needs of my whole More

by ArynRose01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2017 -

Casey Kia responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

March 19, 2017

Everyone was nice I still feel good about experience. Didn't feel that I was getting forced into deal. Todd the salesman and Steve the manager was great to work wit More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Williams, Todd Gilliam, Steve Mitchell
Mar 20, 2017 -

Casey Kia responded

Thank you for your review, Mike! We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpful in making us better as a dealership and we hope you will be willing to come back to us in the future. We're also very pleased to know that Todd and Steve were able to make your experience with us pleasant. Thank you for your time and have a great day!

March 15, 2017

Great customer service!!! !!!!Charles was very Outstanding and in tune to my needs very kind and professional. Overall Casey KIA is perfect place to make your purchase the is v More

by Harisha Dary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day.

March 14, 2017

Very good service Charles was very good at his job and gave very good service. I would go back to Charles to buy another vehicle he did well tell me about the cars I More

by Crockett!!50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

March 13, 2017

Pleasant and helpful to a first time buyer They were very helpful in explaining terms that I did not understand. Ver approachable and very easy to talk to. The management was friendly and helpe More

by Drew12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Todd Gilliam, Steve Mitchell
Mar 14, 2017 -

Casey Kia responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

March 12, 2017

IMPECCABLE Charles Archer is a great salesman, to him, you are more than a customer, you are a friend. And that's what makes the difference. Great Integrity and More

by Jaybee54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

March 12, 2017

Excellent customer service George bozeman is a fantastic guy he is a great sales representative he treated me with much respect. He didn't try to rush me into a sale and just ma More

by Javonte Bland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A couple of other people but i don't remember the names, George Bozeman
Mar 13, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that George was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

March 10, 2017

Service of my Kia Sorento When I first started coming to Casey Kia a few years ago the first person that I came ini contact with was Taylor Powell. He set the tone for my custo More

by oprunty1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TAYLOR POWELL
Mar 10, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

March 09, 2017

Wonderful customer service. George was wonderful he was so helpful in finding me the best car along with the staff at the dealership, from choosing a car all the way to finding More

by kimschoener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Mar 10, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that George was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

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