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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,524 reviews

May 23, 2017

Amazing experience Extremely professional. I could not have asked for better service or assistance. These guys were awesome and fantastic. I would recommend them to anyo More

by Familyof5guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell
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May 24, 2017 -

Casey Kia responded

Thank you for leaving us a 5-star review. We are pleased to hear that you were satisfied with your service experience. Our team works hard to go above and beyond to offer superior service to our customers. We appreciate the recommendation and look forward to serving you on your next visit. Thank you and have a great day.

May 22, 2017

Straight and an Arrow Mr. Archer is very professional and he went out of his way to ensure I was well taken care off. A Highly recommend Sales Associate. More

by Kia.customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2017 -

Casey Kia responded

Thank you for the positive review. We are glad you enjoyed the service that Charles provided when you came in. Since customer satisfaction is one of our primary goals, our associates do whatever they can to ensure that this goal is met each time. If you have any future automotive needs, we would be more than happy to assist. Again, thank you for your feedback and we hope you have a wonderful day.

May 20, 2017

Excellent sales rep Didn't wind up purchasing a vehicle from Charles as we went with a different car manufacturer, but he was very professional and knowledgeable about th More

by Eric8
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson
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May 22, 2017 -

Casey Kia responded

Eric, we appreciate you leaving us a 5-star review even though you did not go with buying a KIA. We are glad that you still enjoyed your car-buying experience with us. Also, thank you for acknowledging our associate Charles. He does his best to stay informed so that he can answer any and all questions for our customers. He is definitely a great asset to your team. We hope the next time you are considering a vehicle purchase that you go with KIA because we would love to assist you again. Thank you for your feedback and we hope you have a great day.

May 15, 2017

Great person to work with He has done a excellent job working with me. I would recommend him to any and everyone.Please go buy and see him and he is very good at what he do ! More

by Ty2681
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2017 -

Casey Kia responded

Thank you for leaving us such a great review and thank you for recognizing Charles Archer's commitment to providing excellent service. We are glad you enjoyed your experience at Casey KIA and thank you for the recommendations. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

May 14, 2017

The service was impeccable very friendly and genuine.. This dealership is a tremendous blessing to people.... they are very personable and genuine in their business ethics! Great people! It was a pleasure More

by Tracy Mallory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
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May 15, 2017 -

Casey Kia responded

Thank you for the positive review. We are ecstatic to hear that we could provide you with a 5-star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

May 13, 2017

Great experience sales rep was Charles very professional Didn't feel pressured into making purchase he was upfront & honest explained everytg that was necessary he had my best interest would recommend ur dea More

by Selma N. Westbrook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
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May 15, 2017 -

Casey Kia responded

Selma, thank you for the positive review. We're happy to hear that Charles provided you with an amazing car-buying experience. We believe that the car-buying experience should be an enjoyable one. Thank you for taking the time to leave us a review. We truly appreciate your business and look forward to assisting you with your next automotive needs. We hope you have a great day.

May 07, 2017

Successful​ Steve mitchel worked wounders even though my credit is trashed I would recommend any too come and ask for Steve mitchel for help with finding your nex More

by Jeff Butts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Steve Mitchell, Anton Smith
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May 08, 2017 -

Casey Kia responded

Thank you for recognizing Steve M., Anton, and Steve S. for all their hard work and dedication to excellent customer service. We are happy they were able to provide you with a one of a kind car-buying experience that got you into the vehicle of your dreams. We look forward to serving you and your wife on your next vehicle purchase. Thank you for your feedback and continued business. We hope you have a great day!

May 04, 2017

Excellent service He was very helpful and she was very patience and was willing to take time to work with us to make sure we are satisfied with our purchase More

by Dengra8555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Report | Print
May 05, 2017 -

Casey Kia responded

Thank you for the 5-star review and for recognizing George's commitment to great customer service during your car-buying experience. Customer satisfaction is very important to us and we strive to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your business. We look forward to seeing you on your next service visit. Have a wonderful day.

May 04, 2017

A wonderful experience My husband and I were looking to purchase a vehicle and we were greeted right away by Charles Archer. He was very friendly and very straightforward an More

by Meca16
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2017 -

Casey Kia responded

Thank you for the positive review. We're happy to hear that Charles provided you with an amazing service. Customer satisfaction is very important to us and we work hard to make sure our customers walk away happy even if they do not purchase a car from us that day. We look forward to assisting you on your next visit when you are ready to make a vehicle purchase. Thank you for taking the time to leave us a review and we hope you have a wonderful day.

May 03, 2017

Make a plan Our experience with Mr. Charles was wonderful. We learned alot through him. He made everything understandable. We will recommend him and this car deal More

by Mmiyauna7
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2017 -

Casey Kia responded

Thank you for the amazing positive review. We are happy Charles and the rest of the Casey KIA team were able to provide you with outstanding service. Customer satisfaction is important to us. Our associates try their best to provide all the relevant information you are seeking so that you can make a well-informed decision. Thank you for recommending us to your friends and family and we look forward to assisting you with your next automotive needs. Thank you and have a great day.

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