Casey Kia

Satisfaction, reassuring, and great customer service! Charles delivered an impeccable customer service, I couldn't be more happier, in addition, I told Charles today how I perceived him.... " a sale is a Charles delivered an impeccable customer service, I couldn't be more happier, in addition, I told Charles today how I perceived him.... " a sale is a transaction, but great customer service LAST a life time". That is what I got out of leaving Casey Kia yesterday evening. Charles is knowledgeable and forthcoming without hidden agenda, he goes out of his way to deliver what is best for the customer. Their is no doubt that I will refer Charles Archer, as well as the team of Casey KIA, Newport News for making me a new owner of Kia Soul! One happy customer : ) More

Ask for Katie Gilbert Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with m Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with my used vehicle and installed a new transmission. Katie's customer service was superb. Thank you again Katie. Sincerely Chris .. More

New Kia Owner My husband and I arrived at Casey Kia in the early afternoon to trade in both of our cars for new Kias. We worked with Charles Archer, he was great an My husband and I arrived at Casey Kia in the early afternoon to trade in both of our cars for new Kias. We worked with Charles Archer, he was great and very knowledgeable. He made sure we were comfortable and happy the entire time. At the end of the day my husband and I both walked away with cars we were very happy with and that fit in our budget. More

Pleasant, Relaxing, Meticulous Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however, I enjoy going to Casey Kia because of the welcoming personality and exceptional service provided. All employees are polite and a joy to speak to as they show a great interest in the needs of their customers. The service is very thorough and of great quality. Only "problem" would be the somewhat longer time it takes for service. This, however, is compensated with complementary snacks, coffee, and delightful conversations with the employees, making up for the time quite well. More

Great Hassan helped me find two great cars. Mr. Steve Mitchell was also a great help. Very polite and upfront dealership. Very professional ,and courteous, Hassan helped me find two great cars. Mr. Steve Mitchell was also a great help. Very polite and upfront dealership. Very professional ,and courteous, informational. More

An introductory experience Mr. Archer is a sales rep who is just as personable as he is knowledgeable of the automotive industry. Although I didn't buy, he still took time to th Mr. Archer is a sales rep who is just as personable as he is knowledgeable of the automotive industry. Although I didn't buy, he still took time to thoroughly explain the value added features of the car model I was prospecting and made sure all my questions were answered. Mr. Archer displayed unwavering professionalism with the right touch of charisma. I see a bright future for him and the dealership. More

Everyone was great! My first time on that lot and was greeted by a few very pleasant guys.. They were not pushy but very knowledgeable. Helped me decide on a safe and eff My first time on that lot and was greeted by a few very pleasant guys.. They were not pushy but very knowledgeable. Helped me decide on a safe and efficient vehicle for my 16 year old.. Steve Mitchell was awesome as well made me feel very confident in my purchase. We will definitely be doing more business with that team at Casey Kia.. More

Great experience I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will defin I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will definitely be back. Mr. Archer was a true gentleman. More

I was greeted very professionally. I was greeted very professionally by a sales associate named Charles Archer. I felt his objective was focused on Customer Satisfaction. Charles Archer I was greeted very professionally by a sales associate named Charles Archer. I felt his objective was focused on Customer Satisfaction. Charles Archer and Brandon Thompson took the time in length, to listen to my needs that I wanted in an automobile. They were very professional and polite. Charles took that information and presented the options that would best fit my requirements and financial goals. James Regan was the finance person that assisted me. He spent quility time with me and explained the contract in detail with me. He was very informative. I would highly recommend Casey Kia in NN, Va. To my family and friends. More

UPDATED, Thank you Joe: Treated as a burden. I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my informati I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my information and updated it and asked what I needed done. I gave the employee all the information and we scheduled my car for that same day at 5pm. My issue was a flat tire with a hole and bulge on the outer side wall of the tire. I informed this employee that I had a tire warranty so that she could note that in the computer. I also brought up the fact that I didn't have a spare, and wasn't provided one when I purchased my car new from a different Kia. LONG STORY SHORT, They should have had all of this information in the system prior to my arrival. I have 5 kids and my husband works until 4:30, when asked what time needed , I replied, "the last appointment available". SO, knowing what I needed and having all my information, it should have been easy to make sure my tire was in stock at that location and the service dept had time to do the work...right? I ended up having to reschedule. I was given the same appointment time on the very next day, to which I arrived 15 min early. At first all was well and going as it normally should. However NONE of the information i had previously given was there. So when the service adviser told me what my total would be and that if they couldn't fix it in time he would let me use a car to get home, I informed him that there was no charge because I had a tire warranty. This is when it gets uneasy. The adviser looks at me and says " Well, your gonna have to give me more than that". I said , I purchased my car new from a Kia dealership, the warranty is in my name/vin number. He then goes on to become visually annoyed and starts sounding condescending. things like, "well now parts are about to close" and "were gonna have to hurry this up". With a final "we don't have time for this". I was composed up until the last statement to which my eyes teared up and I became extremely embarrassed and felt like I was burdening him. So I stood up flushed and angry and told him that was he was really rude and I will take my car elsewhere. He looked confused so I repeated my self, telling him he shouldn't have been rude, to bring my car back out and I would leave. I walked outside to remove myself from the situation and waited about 10 minutes before the service adviser (not in my car) comes out to confront me. I told him 3 times I didn't want to talk to him,he just kept trying to get me back in there, again I say to him "just give me my car" to which he snapped back "WELL GO GET IT THEN"! I looked crazy at him and at this point I'm furious. I Snapped back, "I used to work at a F@#$!NG Chevrolet Body Shop, I know that customers aren't supposed drive themselves in the service area BUT I will go get it if you want me to!" (I shouldn't have cursed). (AND the garage door was shut so I couldn't have driven my car out myself anyway.) The whole time we are arguing outside I'm on the phone with my husband who hears the entire conversation and is more mad than I am at how I'm being spoken to. After a few minutes of this the adviser finally goes to get my car, as he walk away I told him I will definitely be leaving a review of this experience. When he brings my car out, his demeanor has changed and he apologizes, he tells me he put air in my tire so that I can at least make it back home, and he was sorry again. I will be calling triple A. And the New Van we inquired about the previous week, will be purchased elsewhere also. UPDATE: Joe the service manager took this matter very seriously and went out if his way to make things right, we are satisfied with the work performed and the extras like the courtesy tow wash and detail. He assured my husband the matter had been dealt with and apologized for the occurrence even happening. I did not go back myself, but my husband said he is pleased and the service was great. More