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Casey Kia

Newport News, VA

4.8
1,492 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,492 reviews

April 27, 2017

Buying Experience Charles goes above and beyond for his customers is very nice and friendly treats you as a if you were family I will send all my family and friends to More

by Bphilpott12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan
Apr 27, 2017 -

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with a great, friendly experience. Customer satisfaction is important to us and we strive to ensure that our customers walk away happy each time. Thank you for your feedback and for recommending us to all your family and friends; we look forward to serving them in the near future. We appreciate your continued business and look forward to seeing you on your next service visit. Have a wonderful day.

April 26, 2017

Great Service I went to Kia in the hopes of getting me my own car with no credit history whatsoever & little money down but I knew from my references that I was in More

by sricha2s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Apr 26, 2017 -

Casey Kia responded

Thank you for the glowing 5-star review. We are ecstatic to hear that George was able to provide you with an amazing car-buying service. Our associates really care about our customers and they do all they can to find you the best car and deal for your budget. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers. We are happy to hear that George was able to get you into your dream KIA. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

April 15, 2017

2017 Kia Forte My sales lady Amber Bruce was such a sweetheart! She made my process of buying a car easy and understandable. She did not pressure me into buying nor More

by VetteJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Bruce
Apr 17, 2017 -

Casey Kia responded

Vetto, thank you for the positive review. We are elated to hear that Amber could provide you with amazing service. Our sales representatives really care about our customers and try to do all they can to make the car-buying experience a pleasant one. Customer satisfaction is important at our dealership and we try to go above and beyond for our customers. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

April 15, 2017

Best experience buying my first car! He made the process super easy and straightforward! He even allowed me to take my dream car home while the paperwork was being finished. I would defin More

by Taylormonique5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2017 -

Casey Kia responded

Taylor, thank you for the positive review. We're happy to hear that Charles provided you with amazing service. Our sales representatives do all they can to make the car-buying experience an enjoyable one. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers. We're glad that Charles was able to get you into your dream car right away. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and we hope you have a great day!

April 13, 2017

Never met a more considerate, dedicated salesman! I met Mr. Archer during a routine service on our 2013 Kia Soul while I was looking at new Kia Sedonas. We chatted and he gave me his card after I tol More

by Buffie Tipton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2017 -

Casey Kia responded

Buffie, thank you for the glowing 5 star worthy review. We are ecstatic to hear that Charles could provide you with an outstanding, one of a kind experience. Our associates really care about our customers and try to do all they can to make the car-buying experience an enjoyable one (even if they are not currently in the market to buy). We are happy to hear Charles was able to retain your loyalty for the KIA brand and our dealership. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers each time. Thank you for your continued business and we look forward to seeing you at your next service visit. Have a wonderful day.

April 13, 2017

EXCELLENT CUSTOMER SERVICE FROM ADVISOR KATHERINE GILBERT TIRE REPAIR UNDER WARRANTY PLUS REPAIR FRONT BRAKE PADS ETC FIRST TIME A FEW WEEKS AGO CAME IN FOR BROKEN WIRE TO BRAKE SENDING UNIT AND TO PURCHASE More

by Thomas Musgrove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Apr 14, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

April 13, 2017

Great Experience We purchased a new Kia in 2015 from this dealership and were in the market for a used vehicle. We had a great experience with the first purchase, so More

by antjax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, Steve Jernigan, Todd Gilliam, James Regan
Apr 13, 2017 -

Casey Kia responded

Thank you for the amazing 5-star review! We are ecstatic to hear that our sales team was able to provide you with an enjoyable and hassle free car-buying experience. Our associates work hard to get the best affordable deals for our customers because customer satisfaction is very important to us. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to serving you on your next automotive needs. Have a great day.

April 12, 2017

Awsome Always a pleasure doing business with Charles every time I have come into the dealership he has made sure I was always taken care of thank you for top More

by Chclar81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2017 -

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with an amazing service experience. Customer satisfaction is very important to us and we strive hard to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to seeing you on your next service visit. We hope you have a wonderful day.

April 11, 2017

Great Experience-Amazing Salesman. Charles Archer salesman at Casey Kia went the extra mile! My husband and I were looking for a specific Kia Optima (color,rims,price,features), and al More

by missymarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2017 -

Casey Kia responded

Missy, thank you for your feedback and for recognizing Charles for his hard work and commitment to great customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. Again, thank you for taking the time to leave us a review. We hope you enjoy your new KIA Optima and we look forward to serving you in the future for your next automotive needs. Have a wonderful day.

April 05, 2017

Very pleasant Hassan was very pleasant and helpful... All though he was unable to find me something within my budget, he did an excellent job trying. I really appre More

by TeTe
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Hassan Thomas
Apr 06, 2017 -

Casey Kia responded

Thank you for the review. We are happy to hear Hassan was able to provide you with 5 star worthy service. We appreciate that you recognized our associate's hard work. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. We are sorry we could not help get you into a vehicle this time, but please visit us again when you are ready to buy and we would be more than happy to be of service. Have a great day!

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