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Casey BMW

Newport News, VA

4.8
1,745 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,745 reviews

November 19, 2024

This was a tough deal to come to. But Matt Tankersley was great to deal with. And Jonhenry was also awesome to deal with. More

by Kcwestmoreland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Casey BMW responded

I'm glad to hear that Matt Tankersley and Jonhenry provided you with excellent service, even during a tough deal. It's always great when staff can make the process smoother and more manageable. Thank you for sharing your positive experience!

November 19, 2024

Dealership has always been a friendly and helpful place to shop. Staff is courteous and friendly. More

by johnston21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
JonHenry Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Nguyen
Jan 14, 2025 -

Casey BMW responded

It's wonderful to hear that you've consistently had a positive experience at the dealership. A friendly and helpful atmosphere makes all the difference when shopping for a car. Thank you for sharing your thoughts!

November 18, 2024

I had a great experience at Casey BMW from the minute I stepped on the lot. John Charnecki greeted me with a friendly professionalism and no pressure attitude. He was incredibly friendly, patient, attentiv More

by lynzm22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Charnecki
Jan 14, 2025 -

Casey BMW responded

It's wonderful to hear that you had a positive experience with John Charnecki at Casey BMW! His professionalism, attentiveness, and dedication to ensuring you had the right car are truly commendable. It's great that he went above and beyond, even offering to assist outside of regular hours. Your recommendation will certainly help others who are looking for a stress-free car-buying experience. Thank you for sharing your experience!

November 18, 2024

Alex was a pleasure to work with. He was a real expert on the x7. He really helped us make the best choices when building our our car. I highly recommend Alex when shopping for a BMW More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Casey BMW responded

It's wonderful to hear that Alex provided such expert guidance during your experience! It sounds like his knowledge of the X7 was invaluable in helping you make the best choices for your vehicle. Thank you for sharing your positive feedback, and it's great to know you'd recommend him to others!

November 17, 2024

Alexander was very helpful in making my dream vehicle become a reality. He stepped right in when another dealership left me disappointed More

by SANDRA.REED69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Casey BMW responded

It's great to hear that Alexander was able to assist in making your dream vehicle a reality after a disappointing experience at another dealership. His prompt and helpful service certainly made a positive impact, and it's wonderful that he was able to guide you through the process. Thank you for sharing your experience!

November 17, 2024

Alex was great as was the business manager. And both were so kind. And I love my new car. The only negative comment I have is that it took us 4 hours to complete the deal. With my last car I co More

by karendailey3636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Casey BMW responded

Thank you for sharing your feedback! It's fantastic to hear that both Alex and the business manager were kind and helpful, and that you're loving your new car. I understand the frustration with the time it took to complete the deal, especially when you're used to a quicker, more streamlined process. Coming prepared for the next visit will certainly help expedite things, and it sounds like your experience overall was positive. I hope your next visit is even smoother!

November 16, 2024

Got seen quickly, did they best to help me with what I had, great experience and got the best option available More

by realkingeom36.rk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Casey BMW responded

Thank you for sharing your experience! It's great to hear that you were seen promptly and that the team worked hard to find the best option for you. It sounds like you had a positive and efficient experience, which is always a plus when purchasing a vehicle. Enjoy your new car!

November 16, 2024

Very nice experience and helpful with selecting my new car. They have good service and people working here More

by fryer01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Charnecki
Jan 14, 2025 -

Casey BMW responded

I'm glad to hear you had a pleasant experience! It sounds like the team at Casey BMW was very helpful in assisting you with selecting your new car. Good service and friendly people can really make a difference in the car-buying process. Enjoy your new vehicle!

November 14, 2024

Experience was great. Customer service was great. Got a good deal for my trade in and great rebates to help get me in the car I wanted. More

by Kyra_owens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emery and Scottie
Jan 14, 2025 -

Casey BMW responded

It's wonderful to hear that you had a great experience! It sounds like the team provided excellent customer service and helped you secure a good deal on both your trade-in and the rebates. Enjoy your new car!

November 12, 2024

Country music playing throughout office was, to put nicely, distracting. A more generic ambient music would be preferred. More

by Josephpalo799
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Charnecki
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