Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
Contact Dealership
View Awards

12861 Jefferson Avenue

Newport News, VA

23608

Directions

By Type

Showing 1,704 reviews

March 24, 2024

Mr. Hargraves professionalism was outstanding! He ensured my vehicle met every need! Awesome advisor recommended! More

by Mrs. Burke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Casey BMW responded

appreciate your kind words. Indeed, having positive experiences with service professionals can greatly influence our decisions. If you have any further inquiries or need assistance with your SUV or any other matter, please don't hesitate to reach out. I'm here to help.

March 23, 2024

Awesome , I would highly recommend him and the dealership , very professional and friendly, Joe and the dealership we’re looking out for me More

by cleo.halljr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales, Bill Gooden
Report | Print
Mar 25, 2024 -

Casey BMW responded

It's fantastic to hear that you had an awesome experience with Joe and the dealership. Being highly recommended for their professionalism and friendliness speaks volumes about the quality of service they provide. It's great that they were looking out for your best interests throughout the process. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

March 23, 2024

Very good experience She was very nice It was a pleasure to buy the lease the car from the BMW Thank you for all your help Everybody is very nice More

by parthivsheth4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scottinae Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Casey BMW responded

It's delightful to hear that you had a very good experience at BMW and that the process of leasing the car was a pleasure for you. Being assisted by someone who is very nice can truly enhance the overall experience. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know. I'm here to help.

March 23, 2024

Great experience, welcoming atmosphere, staff is knowledgeable about the vehicles. We were treated kindly and with respect. More

by vfs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
Report | Print
Mar 25, 2024 -

Casey BMW responded

It's wonderful to hear that you had a great experience at Casey BMW, and that you found the atmosphere welcoming and the staff knowledgeable about the vehicles. Being treated kindly and with respect is essential in any customer interaction, and it's fantastic that you received that level of service. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

March 22, 2024

Alex was so helpful and patient throughout my buying process! He understood what I was looking for in a vehicle and delivered! Thanks for everything! More

by Reols85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Casey BMW responded

It's fantastic to hear that Alex provided such outstanding assistance during your buying process. Having someone who understands your needs and delivers accordingly can make a significant difference in such transactions. If you have any further feedback or need assistance in the future, don't hesitate to reach out. Enjoy your new vehicle!

March 22, 2024

Knowledgeable, listens to issues, does research and proposes resolutions. Always been helpful and works with you on problems and costs. Always had excellent customer service at Casey. More

by pfconsul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Casey BMW responded

It's wonderful to hear that you've consistently received excellent customer service at Casey BMW. Having a knowledgeable team that listens to your concerns, conducts thorough research, and proposes effective solutions is invaluable when dealing with any issues. It's also great to know that they're always helpful and willing to work with you on problems and costs. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

March 20, 2024

Alexxio was very professional and pleasant to work with! ! My Husband and I enjoyed our experience with the Casey Auto Family. I didn’t feel pressured to buy and Alexxio didn’t hassle us as we walked around More

by L.Mosley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julliana , Bill Gooden
Report | Print
Mar 22, 2024 -

Casey BMW responded

It's fantastic to hear about your positive experience with Alexxio and Julliana at Casey Auto Family. Their professionalism, pleasant demeanor, and willingness to provide assistance without pressure or hassle make for a truly enjoyable car-buying experience. Julliana's technical overview of navigating your i4 M50 adds another layer of value to your interaction, ensuring that you feel confident and comfortable with your new vehicle. Bravo Zulu indeed to the entire Casey Auto Family for their outstanding service. Should you have any further questions or need assistance in the future, don't hesitate to reach out.

March 19, 2024

Sharonda is a true professional. I enjoyed working with her. She made purchasing my new car quick and easy! Five stars all day! More

by carobertson227
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience with Sharonda! It sounds like she provided excellent service and made the car-buying process smooth and efficient for you. Thank you for sharing your feedback, and congratulations on your new car!

March 16, 2024

The sales process was seamless. Danish was excellent. The finance manager was extremely helpful and knowledgeable More

by Cjeffries
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom, Bill Gooden
Report | Print
Mar 19, 2024 -

Casey BMW responded

It's fantastic to hear that your sales process was seamless and that Danisha provided excellent service during your experience. Having a knowledgeable and helpful finance manager also adds tremendous value to the overall process. It sounds like you were in great hands from start to finish. If there are any other aspects of your experience that you'd like to highlight or any suggestions for improvement, feel free to share

March 15, 2024

Alex was a pleasure to work with. Communication was open and clear. Thank you Alex for the awesome experience. More

by Clemente.reggie
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Casey BMW responded

It's wonderful to hear that you had a pleasure working with Alex and that communication was open and clear throughout your experience. Clear communication is key to ensuring a smooth and enjoyable process, so it's great to hear that Alex excelled in this aspect. I'm sure Alex will appreciate your kind words, and I'm glad you had an awesome experience. If there's anything else you'd like to share or if you have any further feedback, feel free to do so.

1
...
20
21
22
...
171