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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,704 reviews

April 05, 2024

It must have been faith I only stop by to look at a BMW. I ended up purchasing one and way overwhelm with joy! Joe help me get a gift of lifetime that I’m very proud of! He answered all my questions and More

by Nona R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Casey BMW responded

It sounds like fate led you to Casey BMW, where Joe provided you with an exceptional buying experience that left you overwhelmed with joy. Purchasing a BMW is indeed a significant milestone, and it's wonderful to hear that Joe helped guide you through the entire process, answering all your questions along the way. Having a knowledgeable and supportive salesperson can make all the difference when making such an important decision. Congratulations on your new BMW, and may it bring you many miles of joy and pride!

April 05, 2024

Everyone went above and behind to help put together a great deal for my new vehicle. More

by carlosresto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Casey BMW responded

It's fantastic to hear that everyone at Casey BMW went above and beyond to put together a great deal for your new vehicle. Exceptional customer service and dedication to meeting customer needs are always commendable traits in any business. If you're satisfied with your experience, it's a testament to the dealership's commitment to customer satisfaction. Enjoy your new vehicle!

April 05, 2024

Alexxio is fantastic, 100% the guy I call when I’m ready for my next purchase. He’s well informed, reliable, not pushy at all. Bill is a fantastic partner and he makes the paperwork completely painless. More

by Catherine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Apr 08, 2024 -

Casey BMW responded

It's wonderful to hear that you've had such a positive experience with Alexxio and Bill at Casey BMW. Having a knowledgeable and reliable salesperson like Alexxio can truly enhance the car-buying experience, especially when they're not pushy. And having someone like Bill to make the paperwork process painless is definitely a plus. If you're considering your next purchase, it sounds like you're in good hands with them.

April 04, 2024

I never felt pressured to buy. They did not hold the keys to my trade in hostage. Which made me feel more comfortable More

by Alex jt
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genius- forgot his name. 5 stars, Bill Gooden
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Apr 08, 2024 -

Casey BMW responded

It's great to hear that you didn't feel pressured to buy and that you felt comfortable during your experience at Casey BMW. Not feeling pressured and having the freedom to make decisions at your own pace can greatly enhance the car-buying process. It's also reassuring that they didn't hold the keys to your trade-in hostage, allowing you to maintain control and make decisions that best suit your needs. If there's anything else you'd like to share about your experience or if you have any questions, feel free to let me know!

April 02, 2024

The receptionist, the salesman Matthew, sales manager Dennis ALL Rude and unprofessional. Receptionist asks why do you need to speak to the sales manager then going to say well you need to leave a messag More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JonHenry Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 01, 2024

Alexxio, my sales rep, was extremely responsive to all of my inquires and helped me to finalize the negotiations on my new BMW. He answered all of my questions and assisted me in the discussions with his man More

by oliver.frey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Casey BMW responded

It's great to hear about your positive experience with Alexxio at the BMW dealership. Having a responsive and helpful sales representative can make a significant difference in the car-buying process. It sounds like Alexxio went above and beyond to ensure your satisfaction and facilitate smooth negotiations. Thank you for sharing your feedback, and it's wonderful to know that you would recommend him to others seeking a BMW.

March 31, 2024

John was amazing to work today and he got me the car I really wanted!! He spent quite a bit of the day due to my credit being locked. Once we got it unlocked it was Smooth sailing and I can’t wait to pick More

by Kia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Gooden
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Apr 01, 2024 -

Casey BMW responded

It's fantastic to hear that John provided you with such an outstanding car-buying experience, especially during what sounds like a challenging time. His dedication and patience in helping you overcome obstacles, such as your credit being locked, truly demonstrate his commitment to customer satisfaction. It's wonderful that he could make your birthday month a little brighter with such a positive experience. Thank you for sharing your feedback, and it's great to know that you'll consider returning to him for future BMW purchases.

March 30, 2024

One of the very best experiences I’ve ever had at a dealership. They put up with my difficulties and bent over backwards to ensure I left with nothing but smiles on my face. Demetrius was phenomenal. More

by dysondj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius Hall Jr, Bill Gooden
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Apr 01, 2024 -

Casey BMW responded

It's fantastic to hear that your experience at the dealership, particularly with Demetrius, was one of the very best you've ever had. Dealing with difficulties can be challenging, but it's clear that Demetrius and the team went above and beyond to ensure your satisfaction. Their dedication to ensuring you left with a smile speaks volumes about their commitment to customer service. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a phenomenal experience.

March 30, 2024

Matthew has been amazing. This has been the best vehicle-buying experience that I have ever had! More

by Breanna Newman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Casey BMW responded

It's wonderful to hear that Matthew has provided you with such an exceptional vehicle-buying experience. The importance of a positive experience during such a significant purchase cannot be overstated, and it's clear that Matthew's dedication and professionalism made a lasting impression on you. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive experience at the dealership.

March 30, 2024

I tried working with two other BMW dealerships and was getting nowhere. Within two days of contacting Casey, Jonhenry and Matt had me in the exact car that I wanted! More

by jonelliott23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Casey BMW responded

It's excellent to hear that Casey BMW, particularly Jonhenry and Matt, were able to provide you with a swift and efficient car-buying experience. Sometimes, finding the right dealership and team can make all the difference in getting the car you truly desire. Their responsiveness and ability to meet your needs in a timely manner are commendable. Thank you for sharing your positive experience, and I hope you enjoy your new BMW to the fullest!

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